Part-time Public Safety Communications Technician



Job Details

Part-time Public Safety Communications Technician
Employer

Knox County (OH)

Salary

$12.00 - $13.50 Hourly

Location

Knox County, OH

Job Type

Part-Time

Department

9-1-1/Dispatch

Closing Date

Continuous

Knox County, Ohio 9-1-1 is seeking motivated and tech savvy
professionals for our county-wide public safety communications team.

Knox County is located in the heart of Ohio, near the state capital of
Columbus. With a county population of 61,000 residents our team
processed over 125,000 calls, 36,000 public safety incidents, and
17,000 9-1-1 emergency calls in 2014.

Public Safety Communications Technicians are responsible for the
receipt of 9-1-1 and non-emergency calls for service, radio dispatch and
communications with our public safety partners, and operation of the
State's NCIC criminal database.

This position requires an outgoing and confident personality, with a
good understanding of modern computer technology and a drive to help
and support the residents and responders in Knox County. Candidates
with backgrounds in dispatch, fire, EMS, law enforcement, or security
are encouraged to apply as well as candidates who feel they have the
right personality and skills.

This is a part-time position with the opportunity for full-time appointment
at the conclusion of the candidate's training period and as positions are
made available.

Examples of Duties / Knowledge & Skills

ESSENTIAL FUNCTIONS OF THE POSITION:

60% (1) Under direct supervision of a Dispatch Supervisor, operates
two-way radio to receive and transmit messages to appropriate
personnel regarding Fire, EMS, and law enforcement to various
locations in the Knox County; dispatches appropriate personnel to calls
for service; maintains contact and provides information to coordinate on-
site activities of personnel; operates 9-1-1, L.E.A.D.S./N.C.I.C. and/or
Telephone Device System for the Deaf to send and receive messages
and/or request and receive law enforcement data; receives and
transmits calls for support services (e.g., hospital notification, wrecker
services, utility/maintenance personnel, etc.); troubleshoots minor
hardware/software glitches/problems; collects information regarding
crimes, accidents or other emergency situations in progress and relays
information to appropriate personnel; understands state and local laws
and prepares relevant documentation; receives and screens emergency
telephone calls; provides medical, fire and law enforcement advisement
to callers; enters and retrieves information into and from computer;
receives and understands location based information to assist in
dispatch; receives and understands GIS, mapping and aerial
photographic information; monitors businesses and residential
premises burglar and fire alarm systems; monitors modern CCTV and
video surveillance systems; and reviews, interprets and follows
department directives.

20% (2) Performs record-keeping functions including preparing and
maintaining information of a sensitive or confidential nature; maintains
record of communications; keeps logs of daily events; and processes
daily reports.

10% (3) Assists with the training and development of new
employees and/or co-workers*.

5% (4) Attend required trainings or organizational meetings as
scheduled.

5% (5) Assists/greets public (e.g., answers general inquiries, provides
general information, and directs public to proper authority) and other
associated organizations (e.g. government departments/personnel,
public safety departments/personnel, and local businesses/personnel)
in person, via telephone, via email, via computerized instant message
system, and via computerized intercom system.

(6) Maintains required licensure and certification in Cardiopulmonary
Resuscitation, Emergency Medical Dispatch, Telecommunications, and
Incident Management; attends training as required.

(7) Meets all job safety requirements and all applicable OSHA safety
standards that pertain to essential functions.

(8) Demonstrates regular and predictable attendance.

MINIMUM ACCEPTABLE CHARACTERISTICS:

Knowledge of: *interviewing; *LEADS computer operations; *public
safety radio dispatching procedures; *9-1-1 terminal operating
procedures; *two-way radio operations; data processing techniques
and procedures; *data security; *safety practices and procedures;
*certification/licensure requirements; *department goals and objectives;
*department policies and procedures; *emergency medical care
procedures; *first aid practices; *cardiopulmonary resuscitation;
*Automated Mapping and Information Management Systems; *state and
local laws; *security practices and procedures; public relations; office
practices and procedures; English grammar and spelling; records
management; *local geographical area.

Ability to: interpret a variety of instructions in written, oral, picture, or
schedule form; interpret extensive variety of technical material in books,
journals, and manuals; read maps and other GIS data systems; deal
with problems involving several variables within familiar context; deal
with many variables and determine specific action; recognize unusual
or threatening conditions and take appropriate action; define problems,
collect data, establish facts, and draw valid conclusions; exhibit
excellent decision making and critical thinking skills, especially under
high-stress; work effectively in a team environment; exercise
independent judgment and discretion; complete routine forms; prepare
routine correspondence; prepare accurate documentation; compile
and prepare reports; respond to routine inquiries from public and/or
officials; communicate effectively; *train or instruct others; understand a
variety of written and/or verbal communications; *maintain records
according to established procedures; work alone on most tasks;
cooperate with coworkers on group projects; answer routine telephone
inquiries; handle sensitive inquiries from and contacts with officials and
general public; *develop and maintain effective working relationships;
demonstrate manual dexterity; move quickly and effectively from one
task to another; *operate dispatch and radio equipment.

Skill in: typing; data entry; computer operation; *switchboard or
telephone console operation; use of modern office equipment; motor
vehicle operation; *use or operation of dispatch equipment; above-
average proficiency with general technology systems.


*Indicates developed after employment

Minimum qualifications & Requirements

LICENSURE OR CERTIFICATION REQUIREMENTS:

Must possess a valid Ohio driver's license; must possess or have ability
to obtain Emergency Medical Dispatch certification (NAED); must
possess or have ability to obtain American Heart Association CPR
certification; must possess or have ability to obtain Telecommunicator I
certification (APCO, NAED); must possess or have ability to obtain
L.E.A.D.S. Basic Operator certification (ODPS); must possess or have
ability to obtain NIMS 100, 200, 700 and 800 certifications (FEMA); must
maintain insurability under the County vehicle insurance policy.

Point of Contact

Online applications can be completed at:

http://www.knoxcountyohio911.com/employment/

and emailed to operations@knoxcountyohio911.com

or mailed to:

Knox County 9-1-1
117 East High Street
Suite B153
Mount Vernon, Ohio 43050

Questions can be directed to Laura Webster, Operations Manager at
operations@knoxcountyohio911.com or 740-393-6728.

In addition to flexible scheduling and a challenging work environment,
Part-Time employees are entitled to sick leave accumulation and
payments into the Ohio Public Employees Retirement System.

Employees will be provided paid training in:

Cardiopulmonary Resuscitation (CPR), APCO Telecommunicator I,
Emergency Medical Dispatch, Emergency Fire Dispatch, Emergency,
Police Dispatch, Regular Continued Education

Employer
Knox County (OH)
Address
117 E. High St. Suite B153

Mt. Vernon, Ohio, 43050
How to Apply
Applications accepted at: