Telephone Service Specialist



Job Details

Telephone Service Specialist
Employer

County of San Bernardino

Salary

$47,756.80 - $65,644.80 Annually

Location

San Bernardino, CA

Job Type

Full-time

Job Number

18-20012-01

Department

Information Services Department

Opening Date

05/05/2018

Closing Date

Continuous

The Job

FUTURE SALARY INCREASE
3.0% Effective July 21, 2018

Priority Deadline: May 20, 2018


The Information Services Department (ISD), Telephone Services Division, is recruiting for Telephone Service Specialists who review, evaluate, program, and make recommendations on telephone services for new and existing county facilities. These positions are located at the ISD main office in San Bernardino and will primarily provide remote customer support over the phone and/or email with occasional site visits as needed.

For more detailed information, refer to the Telephone Service Specialist job description.
 
This excellent opportunity also offers a highly competitive benefits package that includes:

CONDITIONS OF EMPLOYMENT

Travel: Travel throughout the county may be required. Employees will be required to make provision for transportation. At the time of hire, a valid California Class C driver license and proof of automobile liability insurance must be produced for the individual providing the transportation.  Working Conditions: Employees may be asked to work during unusual hours, inclement weather, and other adverse circumstances. 

Minimum Requirements

Experience: Two (2) years (within the last four years) of telecommunications experience with primary responsibility for planning, programming, troubleshooting, implementing, and recommending computerized telephone switching systems including voice mail.

Note: Experience must be with an employer that utilizes large telephone systems and/or multiple PBX switches.

Desired Qualifications

Education in communication technology, certification in Cisco and Nortel, and experience with Nortel PBX, VoIP, CallPilot, Cisco Call Manager, Cisco Unity Connection, and VXTracker Telecom Management system is highly desirable.

Selection Process

There will be a competitive evaluation of qualifications based on review of the Application and the Supplemental Questionnaire.  It is to your advantage to provide as much relevant and detailed work experience as possible, as resumes will not be accepted in lieu of the application materials.

Priority Deadline: May 20, 2018
 

 

Technical & Inspection Unit

The County of San Bernardino offers a range of benefit programs for employees and their eligible dependents.  These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked.

For a summary of benefits,* please click here.

Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Benefits website for more detailed information at www.sbcounty.gov/hr/Benefits_Home.aspx.

*Retirement benefits subject to change.

01
Instructions: The information on the Application and your responses to the following supplemental questions will be used in a competitive evaluation of qualifications. Detailed responses should be provided for each question in order to ensure qualifications are properly considered (do not refer to a resume).
  • I understand.
02
Telecom Certifications: Provide your certificate information and the date of certification. If none, indicate N/A.
03
Telephone Systems: Provide the following:
  • Telephone Systems you have worked with
  • Telephone System Installation and/or Customer Service experience
  • Number of PBX Switches
  • Name of Employer(s) where experience was obtained
  • Number of Users Supported
04
Telephone Systems Planning: Include information on level of responsibility (primary, assisting, etc.), type of telephone systems, size of systems, and specific examples of any accomplishments.
05
Telephone Systems Customer Service: Include information on level of responsibility, types of customers, types of customer service issues, method/systems for responding to customer issues, method for determining equipment requirements, interfacing with customers, tools used to track or maintain customer service issues and specific examples of accomplishments.
06
Voice Mail/Call Center Applications/Telephone System Database: Include information on level of responsibility, types of systems, programming and/or maintaining databases and specific examples of any accomplishments.
07
Cost Justification: Describe your experience developing cost justification for new or modified equipment or service. Include information on level of responsibility, type of equipment or service, type of customers, methods/tools used in preparing cost justification, and specific examples of accomplishments.

* Required Question

Employer
County of San Bernardino
Address
157 West Fifth Street, 1st Floor

San Bernardino, California, 92415-0440
Phone
(909) 387-8304
TTY Users: 711

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