County of San Bernardino
Telephone Service Specialist
SALARY
$22.96 - $31.56 Hourly
$3,979.73 - $5,470.40 Monthly
$47,756.80 - $65,644.80 Annually
LOCATION
San Bernardino, CA
JOB TYPE
Full-time
JOB NUMBER
18-20012-01
DEPARTMENT
Information Services Department
OPENING DATE
05/05/2018
CLOSING DATE
Continuous
SALARY
$22.96 - $31.56 Hourly
$3,979.73 - $5,470.40 Monthly
$47,756.80 - $65,644.80 Annually
LOCATION
San Bernardino, CA
JOB TYPE
Full-time
JOB NUMBER
18-20012-01
DEPARTMENT
Information Services Department
OPENING DATE
05/05/2018
CLOSING DATE
Continuous
The Job
- FUTURE SALARY INCREASE3.0% Effective July 21, 2018
Priority Deadline: May 20, 2018
The Information Services Department (ISD), Telephone Services Division, is recruiting for Telephone Service Specialists who review, evaluate, program, and make recommendations on telephone services for new and existing county facilities. These positions are located at the ISD main office in San Bernardino and will primarily provide remote customer support over the phone and/or email with occasional site visits as needed.
For more detailed information, refer to the Telephone Service Specialist job description.
This excellent opportunity also offers a highly competitive benefits package that includes:
CONDITIONS OF EMPLOYMENT
Travel: Travel throughout the county may be required. Employees will be required to make provision for transportation. At the time of hire, a valid California Class C driver license and proof of automobile liability insurance must be produced for the individual providing the transportation. Working Conditions: Employees may be asked to work during unusual hours, inclement weather, and other adverse circumstances. Minimum Requirements
- Experience: Two (2) years (within the last four years) of telecommunications experience with primary responsibility for planning, programming, troubleshooting, implementing, and recommending computerized telephone switching systems including voice mail.
Note: Experience must be with an employer that utilizes large telephone systems and/or multiple PBX switches. Desired Qualifications
- Education in communication technology, certification in Cisco and Nortel, and experience with Nortel PBX, VoIP, CallPilot, Cisco Call Manager, Cisco Unity Connection, and VXTracker Telecom Management system is highly desirable.
Selection Process
- There will be a competitive evaluation of qualifications based on review of the Application and the Supplemental Questionnaire. It is to your advantage to provide as much relevant and detailed work experience as possible, as resumes will not be accepted in lieu of the application materials.
Priority Deadline: May 20, 2018
- Employer
- County of San Bernardino
- Phone
-
(909) 387-8304
TTY Users: 711 - Website
- http://www.sbcounty.gov/jobs
- Address
-
157 West Fifth Street, 1st Floor
San Bernardino, California, 92415-0440
- Employer
- County of San Bernardino
- Phone
- (909) 387-8304
- Website
- http://www.sbcounty.gov/jobs
- Address
-
157 West Fifth Street, 1st Floor
San Bernardino, California, 92415-0440
- Telephone Service Specialist Supplemental Questionnaire
- * QUESTION 1
- Instructions: The information on the Application and your responses to the following supplemental questions will be used in a competitive evaluation of qualifications. Detailed responses should be provided for each question in order to ensure qualifications are properly considered (do not refer to a resume).
- * QUESTION 2
- Telecom Certifications: Provide your certificate information and the date of certification. If none, indicate N/A.
- * QUESTION 3
-
Telephone Systems: Provide the following:
- Telephone Systems you have worked with
- Telephone System Installation and/or Customer Service experience
- Number of PBX Switches
- Name of Employer(s) where experience was obtained
- Number of Users Supported
- * QUESTION 4
- Telephone Systems Planning: Include information on level of responsibility (primary, assisting, etc.), type of telephone systems, size of systems, and specific examples of any accomplishments.
- * QUESTION 5
- Telephone Systems Customer Service: Include information on level of responsibility, types of customers, types of customer service issues, method/systems for responding to customer issues, method for determining equipment requirements, interfacing with customers, tools used to track or maintain customer service issues and specific examples of accomplishments.
- QUESTION 6
- Voice Mail/Call Center Applications/Telephone System Database: Include information on level of responsibility, types of systems, programming and/or maintaining databases and specific examples of any accomplishments.
- QUESTION 7
- Cost Justification: Describe your experience developing cost justification for new or modified equipment or service. Include information on level of responsibility, type of equipment or service, type of customers, methods/tools used in preparing cost justification, and specific examples of accomplishments.
- * Required Question