Performance Management Analyst Mayor's Office of Sustainable Solutions



Job Details

Performance Management Analyst Mayor's Office of Sustainable Solutions
Employer

City of Baltimore

Salary

Depends on Qualifications

Location

100 N. Holliday Street, MD

Job Type

Non CS Fulltime

Job Number

00051

Department

Mayor's Office

Opening Date

04/23/2018

Class Description

The Office of Sustainable Solutions is the Mayor of Baltimore's analytics and performance management team which tracks, advises, and accounts for the performance of city agencies. The Performance Management Analyst will be assigned to the Mayor's Office of Sustainable Solutions to support the CitiStatSMART data-driven performance management system in Baltimore City. The Performance Management Analyst will help various government agencies make better use of technology and data to establish performance measures, set goals, hold participants accountable, connect to stakeholders, track progress, and achieve results. The Performance Management Analyst will play a crucial role in the success of CitiStatSMART, ensuring that City leaders can use performance measurement to administer policies effectively and deliver outcomes that benefit the community.
 

Selection Process

Essential Functions

  • Provide support and expertise in the development and implementation of a performance management system
  • Research best practices and commonly-used performance measures and standards
  • Develop and track performance metrics in line with the Mayor's goals and priorities identifying trends and concerns for review
  • Manage ongoing issues and serve as liaison for performance management initiatives
  • Collaborate with agency staff to document data collection and reporting requirements
  • Develop and administer customer service surveys and performance measures
  • Prepare clear, concise performance reports
  • Organize, convene, and facilitate performance management meetings
  • Track and update the performance management program after implementation
  • Support the department in the completion of a variety of administrative projects
  • Perform other duties as assigned by the manager

Minimum Qualifications

Education & Experience Requirements

  • Commitment to working with a diverse team on implementing culturally inclusive practices and participating in dialogue on equity in the communities served
  • Expertise and practical experience in data collection, data analysis, and data presentation
  • Minimum of 3 years' relevant experience managing data (including data collection, data entry, the development of data processes, providing technical assistance, and writing reports)
  • Strong interpersonal skills with the capacity to collaborate across the organization with many different groups
  • Proficiency in Microsoft Office Suite, particularly in Microsoft Excel.
  • Ability to explain complex, technical subject matter to a non-technical audience.
  • Strong aptitude for learning new software programs and identifying appropriate software tools to meet organizational needs required; experience with SQL, Access, SPSS, Stata, R, or other statistical software package a plus
  • Knowledge of databases such as MySQL or PostGreSQL, and open source programming languages such Perl and PHP, is also a plus.
  • Related work experience in and knowledge of the Baltimore community preferred
  • Investigative ability and intellectual curiosity
  • Ability to ensure adherence to applicable Federal, State, or local rules, regulations and laws
  • High standards regarding accuracy and attention to detail
  • Excellent troubleshooting skills; ability to use experience and good judgment to make appropriate decisions
  • Aptitude for organizing tasks, managing time, and prioritizing projects; work effectively and efficiently with staff and adjust to changing priorities
  • Baltimore City residency strongly preferred.

Supplemental Information

Travel Requirements
While performing the duties of this job, employees will be required to travel throughout Baltimore City approximately 25% of the time. Occasional out of town, overnight travel may also be required.
 
Additional Information
This position is employed by Family League of Baltimore, but will report to the Director of the Mayor's Office of Sustainable Solutions and be located at City Hall, 100 Holliday Street.
 
Compensation and Benefits
Commensurate with experience. Competitive benefits
 
To Be Considered
Interested and qualified persons should submit a cover letter and resume
To: Talent.masters@baltimorecity.gov
Subject: Performance Analyst
 

The City of Baltimore is an Equal Opportunity Employer
 
Family League of Baltimore values a diverse workforce reflective of the community we serve. Family League of Baltimore is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, age, disability, sexual orientation, religious and or political beliefs. We recruit, employ, retain, compensate, train, promote, discipline, terminate and treat all employees and job applicants based solely on qualification, performance and competence.
 

Baltimore city Government offers a comprehensive benefit package for regular (benefit-eligible) employees working at least 30 hours per week.  Enrollment into the Baltimore City Government group medical, prescription drug, dental, vision, optional life and AD&D and Health Care FSA and Dependent Care FSA plans must be completed online within 45 days of employment. Temporary, seasonal and contractual employees working 30 hours or more per week over a 12-month Initial Measurement Period are offered medical and prescription drug coverage only at the end of the initial measurement period.  Failure to enroll online within this timeframe will forfeit benefit eligibility until the next open enrollment period.  (Qualified life events may permit exceptions.)
 
This information provides a general outline of benefits available to Baltimore City Government employees.  Specific coverage may vary depending on position classification and/or union affiliation.
 
Medical Insurance
Employees may elect from a variety of medical plans including Health Maintenance Organization (HMO), Preferred Provider Organization (PPO) and Point of Service (POS) plans.  Employees and the City of Baltimore share the cost of the medical premiums.  Medical coverage is effective on the first day of the month following the hired date for regular benefit eligible employees and the first day of the following month following the completion of the 12-month Initial Measurement Period for temporary, seasonal and contractual employee working 30 hours or more per week over the 12-month measurement period.  Continued eligibility for temporary, seasonal and contractual employee is determined annually over a 12-month Standard Measurement Period from November 1 of current year through October 31 of the following year for coverage effective January 1, if determined eligible.
 
Prescription Drug
Prescription Drug coverage allows members to receive a 30-day supply at a local participating pharmacy or submit a mail order request for a 90-day supply for a small co-payment.  Employees and the City of Baltimore share the cost of the prescription drug premiums.  Prescription drug coverage is effective  on the first day of the month following the hired date for regular benefit-eligible employees and the first day of the following month following the completion of the 12-month Initial Measurement Period for temporary, seasonal and contractual employee working 30 hours or more per week over the 12-month measurement period.  Continued eligibility for temporary, seasonal and contractual employee is determined annually over a 12-month Standard Measurement Period from November 1 of current year through October 31 of the following year for coverage effective January 1, if determined eligible.
 
Dental Insurance
Dental coverage is available through Delta Dental DHMO at no cost to regular benefit-eligible employees; not temporary, seasonal and contractual employees.  Covered services are available with a small co-payment when using in-network dentists.  A dental buy-up plan option (DPPO) is available, which means the City and the employee share the cost of the premiums.  Dental coverage is effective on the first day of the month following the hired date for regular benefit-eligible employees only.
 
Vision Insurance
Vision coverage is available at no cost to regular benefit-eligible employees; not temporary, seasonal and contractual employees.  Coverage includes an eye exam and one pair of eye glasses/contact lenses every two years.  Vision coverage is effective on the first day of the month following the hired date for regular benefit-eligible employees only.
 
Additional Life & AD&D
Additional Term Life and Accidental Death and Dismemberment (AD&D) coverage is available to regular benefit-eligible employees (not temporary, seasonal and contractual employees) and is paid completely by the employee.  Coverage is effective the first day of the month following the hired date for regular benefit-eligible employees only.
 
Basic Life & AD&D
Basic Term Life and Accidental Death and Dismemberment (AD&D) coverage is provided at no cost to regular benefit-eligible employees (not temporary, seasonal and contractual employees).  Coverage is effective the first day of the month following the completion of one year of service for regular benefit-eligible employees only.
 
Health Care FSA
Regular benefit-eligible employees (not temporary, seasonal and contractual employees) may save pre-tax dollars for reimbursement of eligible dependent care expenses incurred.  Coverage is effective the first day of the month following the hired date for regular benefit-eligible employees only.
 
Dependent Care FSA
Regular benefit-eligible employees (not temporary, seasonal and contractual employees) may save pre-tax dollars for reimbursement of eligible health care expenses incurred.  Coverage is effective the first day of the month following the hired date for regular benefit-eligible employees only.
 
Sick Leave
Benefit-eligible employees accrue sick leave if in pay status at any time during the payroll period containing the employee's monthly anniversary date. 
 
Full-Time employees are credited with 1 day of sick leave for each completed full month of active service.
 
Part-Time employees are credited with 1 day of sick leave upon completion of 160 hours of active service.
 
Unused sick leave may be carried over to the next year with no accumulation limit.
 
Vacation Leave
Benefit-eligible employees accrue vacation leave based upon length of continuous service. 
 
Full-time employees earn vacation leave for each completed month of active service according to the below schedule.
 
Part-time employees accrue vacation leave for each completed 160 hours of active service according to the below schedule.  
 
Years of                       Earned Vacation per Years of Service
 Service                                    Month/ or 160 Hrs                 Days   
0 - 5                                          1                                 12                                           
6 - 10                                        1 ¼                              15                               
11 or more                                 1 ½                              18
14 – 18                                      1 ¾                              21
19 or over                                   2                                  24                  
 
Unused vacation leave may be carried over to the next year, subject to limits determined by union affiliation.
 
Personal Leave
Full Time employees will be front-loaded 4 personal leave days at the beginning of each fiscal year. Full Time employees hired after the start of the fiscal year will be front-loaded on a pro-rated allocation.

Month        Days             Month          Days            Month           Days
July           3.00              August          2.75             September     2.50
October      2.25             November      2.00             December      1.75
January      1.50             February       1.25              March            1.00
April          
0.75            May             0.50            June              0.25
 
Some part time employees may earn ¼ day of personal leave for each completed 160 hours of service. Employees in the Fire Fighter/Officer units are credited with 1 day of personal leave on January 1st of each year.
 
No personal leave will be carried over the fiscal year.
 
Holidays
Baltimore City Government provides 11 paid holidays per year *

New Year's Day
Martin Luther King Jr's Birthday
Lincoln's Birthday
Washington's Birthday
Good Friday
Memorial Day
Independence Day
Labor Day
Columbus Day
Thanksgiving Day
Christmas Day

*Members of the Fire Fighters and Fire Officers Unions celebrate only one holiday in February, President's Day.  In addition to the holidays listed above, employees of the Baltimore City Police Department also observe Maryland Day, Defender's Day & Veterans Day.
 
Retirement Plan
Full-Time Employees hired on/after July 1, 2014 are required to participant with into the City's Retirement Savings Plan (RSP). The RSP has two different plan options--a Non-Hybrid and a Hybrid option--to help you financially prepare for your retirement. Simply put, though structured differently, both offer excellent benefits and features, fitting a participant's unique lifestyle and retirement aspirations. It's your choice--and your future. Please visit www.retirewithbaltimore.com.
 
Deferred Compensation
Employees may elect to contribute to a supplemental retirement savings plan through Greatwest.  Plan allows employees to defer a portion of their salary and invest the money on a pre-tax basis.  Employees may contribute to this plan immediately upon employment. 
 
Employee Assistance Plan (EAP)
Employees experiencing personal problems that may be affecting their job performance and quality of life may utilize the confidential Employee Assistance Program (EAP).  Through counseling and referral services, the EAP offers an opportunity to make positive changes in life which can reflect positively on work performance and improve their quality of life.  Services are FREE to city employees.
                                                                                                                   
Municipal Employee Credit Union (MECU)
Baltimore City employees and their family may join Municipal Employee Credit Union (MECU) to utilize various financial services offered immediately upon hire. 
 
Direct Deposit
Employees may elect to have their pay deposited directly into their bank or credit union accounts at any time throughout employment.    Once in effect a deposit advice is produced for each pay period.
 
Receiving this information is not a guarantee of future or continued employment or benefits.  Baltimore City Government reserves the right to terminate or change any plan at any time.
 

Employer
City of Baltimore

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