Performance Management Analyst Mayor's Office of Sustainable Solutions

The Office of Sustainable Solutions is the Mayor of Baltimore's analytics and performance management team which tracks, advises, and accounts for the performance of city agencies. The Performance Management Analyst will be assigned to the Mayor's Office of Sustainable Solutions to support the CitiStatSMART data-driven performance management system in Baltimore City. The Performance Management Analyst will help various government agencies make better use of technology and data to establish performance measures, set goals, hold participants accountable, connect to stakeholders, track progress, and achieve results. The Performance Management Analyst will play a crucial role in the success of CitiStatSMART, ensuring that City leaders can use performance measurement to administer policies effectively and deliver outcomes that benefit the community.
 

Essential Functions

• Provide support and expertise in the development and implementation of a performance management system
• Research best practices and commonly-used performance measures and standards
• Develop and track performance metrics in line with the Mayor's goals and priorities identifying trends and concerns for review
• Manage ongoing issues and serve as liaison for performance management initiatives
• Collaborate with agency staff to document data collection and reporting requirements
• Develop and administer customer service surveys and performance measures
• Prepare clear, concise performance reports
• Organize, convene, and facilitate performance management meetings
• Track and update the performance management program after implementation

• Support the department in the completion of a variety of administrative projects
• Perform other duties as assigned by the manager

Education & Experience Requirements

• Commitment to working with a diverse team on implementing culturally inclusive practices and participating in dialogue on equity in the communities served
• Expertise and practical experience in data collection, data analysis, and data presentation
• Minimum of 3 years' relevant experience managing data (including data collection, data entry, the development of data processes, providing technical assistance, and writing reports)
• Strong interpersonal skills with the capacity to collaborate across the organization with many different groups
• Proficiency in Microsoft Office Suite, particularly in Microsoft Excel.
• Ability to explain complex, technical subject matter to a non-technical audience.
• Strong aptitude for learning new software programs and identifying appropriate software tools to meet organizational needs required; experience with SQL, Access, SPSS, Stata, R, or other statistical software package a plus
• Knowledge of databases such as MySQL or PostGreSQL, and open source programming languages such Perl and PHP, is also a plus.
• Related work experience in and knowledge of the Baltimore community preferred
• Investigative ability and intellectual curiosity
• Ability to ensure adherence to applicable Federal, State, or local rules, regulations and laws
• High standards regarding accuracy and attention to detail
• Excellent troubleshooting skills; ability to use experience and good judgment to make appropriate decisions
• Aptitude for organizing tasks, managing time, and prioritizing projects; work effectively and efficiently with staff and adjust to changing priorities
• Baltimore City residency strongly preferred.

Travel Requirements
While performing the duties of this job, employees will be required to travel throughout Baltimore City approximately 25% of the time. Occasional out of town, overnight travel may also be required.
 
Additional Information
This position is employed by Family League of Baltimore, but will report to the Director of the Mayor's Office of Sustainable Solutions and be located at City Hall, 100 Holliday Street.
 
Compensation and Benefits
Commensurate with experience. Competitive benefits
 
To Be Considered
Interested and qualified persons should submit a cover letter and resume
To: Talent.masters@baltimorecity.gov
Subject: Performance Analyst