Community Aide - Human Services



Job Details

Community Aide - Human Services
Employer

City of Baltimore

Location

Baltimore, MD

Job Type

Non CS Fulltime

Job Number

00050

Department

Human Services

Opening Date

04/20/2018

Class Description

THIS IS A NON-CIVIL SERVICE POSITION
 
The Baltimore City Mayor's Office of Human Services, Community Action Partnership (CAP) program is seeking dynamic individuals to join its team to implement energy assistance services in its Office of Home Energy Programs (OHEP). Work in this position includes no supervisory responsibilities or requirements.

Selection Process

Responsibilities of the position include but are not limited to:
  •  Assess and determine that individuals who receive energy assistance meet the eligibility qualifications as outlined by the Public Service Commission Vulnerable Population Energy grant.
  • Complete error-free documentation and ensure that applications are processed on a timely basis to allow for the prompt payment of benefits. 
  • Ensure that all supporting documentation are included and applications certified in the OHEP system. Incumbent may make home visits to obtain required documents.
  • Create and organize clients' electronic and paper files as per agency policy; create procedures for all core programs to ensure all required documentation and information is included on a daily basis with no errors.
  • Conduct workshops for clients receiving grants through the Vulnerable Population Energy program.
  • Enter, update and retrieve information using applicable computer software applications.
  • Participate in meetings, workshops and trainings as scheduled and required to competently perform duties and responsibilities.
Knowledge, Skills and Abilities:
  • Knowledge of the function of community services and agencies, concepts of community development.
  • Knowledge of community needs and available resources.
  • Knowledge of community service organizations and their functions.
  • Skill, in certain designated positions, in speaking, translating, reading and writing a non-English
  • Language utilizing specific established rules pertaining to such factors as spelling in letters or characters in a non-Latin–based alphabet or writing system, word meanings, sentence structure, grammar, pronunciation, punctuation and other related language mechanics.
  • Ability to interpret and explain Baltimore City and State laws, ordinances and regulations regarding  sanitation, housing, public health and related social services to the general public.
  • Ability to gather and retain information about the range of services offered by City and State agencies  and private institutions and charities.
  • Ability to disseminate information and to explain City, State and private institutional services and  programs to individuals, businesses and community groups.
  • Ability to advocate for others and to persuade others to advocate on their behalf.
  • Ability to coordinate responses and work efforts from multiple agencies, institutions and community resource organizations.
  •  Ability to communicate effectively, both orally and in writing.       
  •  Ability to deal with emergency situations with calm, tact and dispatch.
  •  Ability to conduct and process multiple assignments simultaneously.
  •  Ability to maintain records and document information accurately.
  • Ability to establish and maintain effective working relationships with people of varied backgrounds, including neighborhood residents, government personnel, and personnel of community, institutional and private charities.      

Minimum Qualifications

Education and Experience Requirements: 
Bachelor's degree from an accredited college or university; and one year experience in performing community service work and working with community organizations.

Equivalencies: Graduation from an accredited high school or possession of a GED certificate and two years of experience in performing community or customer service work OR an equivalent combination of education and experience.

Supplemental Information

This is a non-civil service position with a salary range of $18,200 - $29,494.  This position is not represented by a bargaining unit and does not include a benefits package.  Those considered for employment must –

  • Possess a valid Maryland Driver's license and a reliable vehicle for travel to program locations.
  • Submit to a drug screen test.
  • Authorize release of a criminal background check from the Maryland State Police.
To Apply:  Please visit www.baltimorecity.gov 'Employment Opportunities' 'Civil Service' to view a detailed description of this career opportunity including qualifications
 
Baltimore City is an Equal Opportunity Employer

Baltimore city Government offers a comprehensive benefit package for regular (benefit-eligible) employees working at least 30 hours per week.  Enrollment into the Baltimore City Government group medical, prescription drug, dental, vision, optional life and AD&D and Health Care FSA and Dependent Care FSA plans must be completed online within 45 days of employment. Temporary, seasonal and contractual employees working 30 hours or more per week over a 12-month Initial Measurement Period are offered medical and prescription drug coverage only at the end of the initial measurement period.  Failure to enroll online within this timeframe will forfeit benefit eligibility until the next open enrollment period.  (Qualified life events may permit exceptions.)
 
This information provides a general outline of benefits available to Baltimore City Government employees.  Specific coverage may vary depending on position classification and/or union affiliation.
 
Medical Insurance
Employees may elect from a variety of medical plans including Health Maintenance Organization (HMO), Preferred Provider Organization (PPO) and Point of Service (POS) plans.  Employees and the City of Baltimore share the cost of the medical premiums.  Medical coverage is effective on the first day of the month following the hired date for regular benefit eligible employees and the first day of the following month following the completion of the 12-month Initial Measurement Period for temporary, seasonal and contractual employee working 30 hours or more per week over the 12-month measurement period.  Continued eligibility for temporary, seasonal and contractual employee is determined annually over a 12-month Standard Measurement Period from November 1 of current year through October 31 of the following year for coverage effective January 1, if determined eligible.
 
Prescription Drug
Prescription Drug coverage allows members to receive a 30-day supply at a local participating pharmacy or submit a mail order request for a 90-day supply for a small co-payment.  Employees and the City of Baltimore share the cost of the prescription drug premiums.  Prescription drug coverage is effective  on the first day of the month following the hired date for regular benefit-eligible employees and the first day of the following month following the completion of the 12-month Initial Measurement Period for temporary, seasonal and contractual employee working 30 hours or more per week over the 12-month measurement period.  Continued eligibility for temporary, seasonal and contractual employee is determined annually over a 12-month Standard Measurement Period from November 1 of current year through October 31 of the following year for coverage effective January 1, if determined eligible.
 
Dental Insurance
Dental coverage is available through Delta Dental DHMO at no cost to regular benefit-eligible employees; not temporary, seasonal and contractual employees.  Covered services are available with a small co-payment when using in-network dentists.  A dental buy-up plan option (DPPO) is available, which means the City and the employee share the cost of the premiums.  Dental coverage is effective on the first day of the month following the hired date for regular benefit-eligible employees only.
 
Vision Insurance
Vision coverage is available at no cost to regular benefit-eligible employees; not temporary, seasonal and contractual employees.  Coverage includes an eye exam and one pair of eye glasses/contact lenses every two years.  Vision coverage is effective on the first day of the month following the hired date for regular benefit-eligible employees only.
 
Additional Life & AD&D
Additional Term Life and Accidental Death and Dismemberment (AD&D) coverage is available to regular benefit-eligible employees (not temporary, seasonal and contractual employees) and is paid completely by the employee.  Coverage is effective the first day of the month following the hired date for regular benefit-eligible employees only.
 
Basic Life & AD&D
Basic Term Life and Accidental Death and Dismemberment (AD&D) coverage is provided at no cost to regular benefit-eligible employees (not temporary, seasonal and contractual employees).  Coverage is effective the first day of the month following the completion of one year of service for regular benefit-eligible employees only.
 
Health Care FSA
Regular benefit-eligible employees (not temporary, seasonal and contractual employees) may save pre-tax dollars for reimbursement of eligible dependent care expenses incurred.  Coverage is effective the first day of the month following the hired date for regular benefit-eligible employees only.
 
Dependent Care FSA
Regular benefit-eligible employees (not temporary, seasonal and contractual employees) may save pre-tax dollars for reimbursement of eligible health care expenses incurred.  Coverage is effective the first day of the month following the hired date for regular benefit-eligible employees only.
 
Sick Leave
Benefit-eligible employees accrue sick leave if in pay status at any time during the payroll period containing the employee's monthly anniversary date. 
 
Full-Time employees are credited with 1 day of sick leave for each completed full month of active service.
 
Part-Time employees are credited with 1 day of sick leave upon completion of 160 hours of active service.
 
Unused sick leave may be carried over to the next year with no accumulation limit.
 
Vacation Leave
Benefit-eligible employees accrue vacation leave based upon length of continuous service. 
 
Full-time employees earn vacation leave for each completed month of active service according to the below schedule.
 
Part-time employees accrue vacation leave for each completed 160 hours of active service according to the below schedule.  
 
Years of                       Earned Vacation per Years of Service
 Service                                    Month/ or 160 Hrs                 Days   
0 - 5                                          1                                 12                                           
6 - 10                                        1 ¼                              15                               
11 or more                                 1 ½                              18
14 – 18                                      1 ¾                              21
19 or over                                   2                                  24                  
 
Unused vacation leave may be carried over to the next year, subject to limits determined by union affiliation.
 
Personal Leave
Full Time employees will be front-loaded 4 personal leave days at the beginning of each fiscal year. Full Time employees hired after the start of the fiscal year will be front-loaded on a pro-rated allocation.

Month        Days             Month          Days            Month           Days
July           3.00              August          2.75             September     2.50
October      2.25             November      2.00             December      1.75
January      1.50             February       1.25              March            1.00
April          
0.75            May             0.50            June              0.25
 
Some part time employees may earn ¼ day of personal leave for each completed 160 hours of service. Employees in the Fire Fighter/Officer units are credited with 1 day of personal leave on January 1st of each year.
 
No personal leave will be carried over the fiscal year.
 
Holidays
Baltimore City Government provides 11 paid holidays per year *

New Year's Day
Martin Luther King Jr's Birthday
Lincoln's Birthday
Washington's Birthday
Good Friday
Memorial Day
Independence Day
Labor Day
Columbus Day
Thanksgiving Day
Christmas Day

*Members of the Fire Fighters and Fire Officers Unions celebrate only one holiday in February, President's Day.  In addition to the holidays listed above, employees of the Baltimore City Police Department also observe Maryland Day, Defender's Day & Veterans Day.
 
Retirement Plan
Full-Time Employees hired on/after July 1, 2014 are required to participant with into the City's Retirement Savings Plan (RSP). The RSP has two different plan options--a Non-Hybrid and a Hybrid option--to help you financially prepare for your retirement. Simply put, though structured differently, both offer excellent benefits and features, fitting a participant's unique lifestyle and retirement aspirations. It's your choice--and your future. Please visit www.retirewithbaltimore.com.
 
Deferred Compensation
Employees may elect to contribute to a supplemental retirement savings plan through Greatwest.  Plan allows employees to defer a portion of their salary and invest the money on a pre-tax basis.  Employees may contribute to this plan immediately upon employment. 
 
Employee Assistance Plan (EAP)
Employees experiencing personal problems that may be affecting their job performance and quality of life may utilize the confidential Employee Assistance Program (EAP).  Through counseling and referral services, the EAP offers an opportunity to make positive changes in life which can reflect positively on work performance and improve their quality of life.  Services are FREE to city employees.
                                                                                                                   
Municipal Employee Credit Union (MECU)
Baltimore City employees and their family may join Municipal Employee Credit Union (MECU) to utilize various financial services offered immediately upon hire. 
 
Direct Deposit
Employees may elect to have their pay deposited directly into their bank or credit union accounts at any time throughout employment.    Once in effect a deposit advice is produced for each pay period.
 
Receiving this information is not a guarantee of future or continued employment or benefits.  Baltimore City Government reserves the right to terminate or change any plan at any time.
 

Employer
City of Baltimore

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