Community Aide - Human Services

•  Assess and determine that individuals who receive energy assistance meet the eligibility qualifications as outlined by the Public Service Commission Vulnerable Population Energy grant.
• Complete error-free documentation and ensure that applications are processed on a timely basis to allow for the prompt payment of benefits. 
• Ensure that all supporting documentation are included and applications certified in the OHEP system. Incumbent may make home visits to obtain required documents.
• Create and organize clients' electronic and paper files as per agency policy; create procedures for all core programs to ensure all required documentation and information is included on a daily basis with no errors.
• Conduct workshops for clients receiving grants through the Vulnerable Population Energy program.
• Enter, update and retrieve information using applicable computer software applications.
• Participate in meetings, workshops and trainings as scheduled and required to competently perform duties and responsibilities.

• Knowledge of the function of community services and agencies, concepts of community development.
• Knowledge of community needs and available resources.
• Knowledge of community service organizations and their functions.
• Skill, in certain designated positions, in speaking, translating, reading and writing a non-English
• Language utilizing specific established rules pertaining to such factors as spelling in letters or characters in a non-Latin–based alphabet or writing system, word meanings, sentence structure, grammar, pronunciation, punctuation and other related language mechanics.
• Ability to interpret and explain Baltimore City and State laws, ordinances and regulations regarding  sanitation, housing, public health and related social services to the general public.
• Ability to gather and retain information about the range of services offered by City and State agencies  and private institutions and charities.
• Ability to disseminate information and to explain City, State and private institutional services and  programs to individuals, businesses and community groups.
• Ability to advocate for others and to persuade others to advocate on their behalf.
• Ability to coordinate responses and work efforts from multiple agencies, institutions and community resource organizations.
•  Ability to communicate effectively, both orally and in writing.       
•  Ability to deal with emergency situations with calm, tact and dispatch.
•  Ability to conduct and process multiple assignments simultaneously.
•  Ability to maintain records and document information accurately.
• Ability to establish and maintain effective working relationships with people of varied backgrounds, including neighborhood residents, government personnel, and personnel of community, institutional and private charities.      

Education and Experience Requirements: 
Bachelor's degree from an accredited college or university; and one year experience in performing community service work and working with community organizations.

Equivalencies: Graduation from an accredited high school or possession of a GED certificate and two years of experience in performing community or customer service work OR an equivalent combination of education and experience.

This is a non-civil service position with a salary range of $18,200 - $29,494.  This position is not represented by a bargaining unit and does not include a benefits package.  Those considered for employment must –

• Possess a valid Maryland Driver's license and a reliable vehicle for travel to program locations.
• Submit to a drug screen test.
• Authorize release of a criminal background check from the Maryland State Police.