IT Technician



Job Details

IT Technician
Employer

City of Sunny Isles Beach

Salary

$30,933.42 - $44,853.46 Annually

Location

Sunny Isles Beach, FL

Job Type

Full-time; Regular Appointment

Job Number

2018-41

Department

Information Technology

Opening Date

04/10/2018

Closing Date

Continuous

Description

***PREVIOUS APPLICANTS DO NOT HAVE TO REAPPLY***
 

Position Summary:
The purpose of this position is to provide technical assistance, support, and solutions of the City's computer systems and related technologies. The incumbent selected for this position will report to the Chief Information Officer. This position may also receive technical and functional direction from other administrative or professional personnel.

Position Scope:
The IT Technician will provide timely and quality service and support to all City personnel and departments as it relates to information technology issues. This position will analyze technical problems, implement solutions, train end-users, document incidents, and perform other tasks to support City personnel.
 
The incumbent will be required to interact courteously with management and co-workers, and promote and represent the City to the public in a friendly, helpful, and professional manner.
 

Illustrative Examples of Essential Duties

This is not intended as a comprehensive list; it is intended to provide a representative summary of the major duties and responsibilities.  Incumbent(s) may be required to perform all duties listed, and may be required to perform additional, position-specific tasks.
 
 

  •  Provide routine technical guidance and timely problem resolution
  • Install, configure, and maintain computer hardware, software, and equipment
  • Perform routine maintenance on computer systems
  • Provide technical assistance to end users in accordance with applicable information systems policies, procedures, methods, and techniques
  • Assist with administration and management of City data networks and servers
  • Research problem reports and requests for systems enhancements
  • Perform Active directory administration
  • Create and manage computer images
  • Perform testing and evaluation of various technologies
  • Assist with backup, restore, and data/server replication
  • Assist with special projects or other related duties as assigned

Knowledge, Skills and Abilities

  • Strong analytical and problem-solving skills.
  • Skills in providing excellent customer service and technical support to end users.
  • Ability to organize and prioritize assigned tasks.
  • Knowledge of Microsoft operating systems and products.
  • Knowledge of server operating systems, various software applications, and advanced server hardware.
  • Ability to understand, create, and maintain technical documentation.
  • Ability to communicate on technical issues with individuals with varying degrees of computer familiarity; translate user requests into technical recommendations; exercise initiative developing and applying effective operating procedures applicable to information systems and office automation programs.
  • Ability to establish and maintain effective working relationships with co-workers, vendors, and the general public.
  • Ability to work in a team as well as independently.
  • Ability to work at different times as required and work overtime when required.

Minimum Requirements

Required Education & Experience:

  • Associate's degree in Computer Science, Information Systems Management, or a closely related field.
  • A minimum of two (2) years of professional level experience in computer systems operations or support position
  • Performing personal computer or information systems analysis and design preferred.
  • Knowledge of computer systems topology, cabling, and connectivity preferred.

Licenses and/or Certifications:
 
  • A+ certification (or equivalent) preferred
  • Network+ certification (or equivalent) preferred
  • Valid state of Florida Class E driver's license required; equivalent acceptable for hiring but State of Florida license must be obtained within six (6) months of hire.
  • FDLE CJIS certification must be obtained within six (6) months of hire.

Health Insurance

The City has a three tiered stipend plan to help offset the cost of employee health insurance coverage. The three tiers are as follows:

  1. Opt Out – Employees opting out of the City's health insurance plan receive $550 contribution, pro-rated semi-monthly. Only employees who provide proof they are enrolled in a creditable coverage insurance plan or Medicare may "opt-out" of the City's health insurance plan. The City reserves the right to verify coverage, request additional information, deny, or cancel this benefit at anytime.
     
  2. Single Coverage – Employees choosing single coverage receive a contribution of $735.05 monthly, pro-rated semi-monthly.
     
  3. Dependent Coverage – Employees choosing dependent coverage receive a monthly contribution amount of $1,065.83 if enrolling with employee + child(ren) coverage, $1,139.32 if enrolling with employee + spouse coverage, or $1,470.10 if enrolling with family coverage, pro-rated semi-monthly.

If the dollar amount of the coverage selected is less than the amount allowed, the employee receives the difference, prorated semi-monthly, Likewise if the dollar amount of the insurance coverage selected exceeds the allowed amount, the employee pays the difference, pro-rated semi-monthly, The City will deduct all applicable taxes.

Currently the City offers two health insurance plans through United Healthcare as follows:

  1. HMO High Option – Standard Insurance Plan
     
  2. HMO Low Option – Lower tiered insurance plan with higher deductibles and co-payments.

     

Dental and Vision Insurance

The City pays 100% of the cost for employee coverage for dental DHMO plan and the vision plan and 50% of the cost for dependent coverage for dental DHMO plan and the vision plan. Dental and vision insurance are mandatory for employees.

 

The City offers a DHMO dental plan through Humana. A PPO Dental plan is available as an upgraded option. The City offers a PPO vision plan through Humana.
 

 

Life Insurance

 

The City provides group term life insurance coverage for employees as follows:

 

·        General Employees – One times the amount of employee's annual salary or $25,000, whichever is greater.

 

·        Department Heads - Two times the amount of employee's annual salary.


Long Term Disability 

The City provides each employee with long term disability insurance and accidental death and dismemberment insurance at no cost.

 

Workers Compensation

The City may provide full salary to employees injured on the job for a period of up to 13 weeks, (in lieu of the 2/3 salary offered by the state). Thereafter, employees must seek supplemental pay through the City provided Long-Term Disability Plan.
 

Cafeteria Plan

The City offers employees optional pre-tax insurance plans (Section 125) through AFLAC.  Plans include cancer insurance, short-term disability insurance, and more.  Also offered is a Flexible Spending Account, which can be used to put money aside, pre-tax, for planned medical/dental expenses, and for childcare expenses.

Retirement

Employees are automatically enrolled in one of two retirement plans, depending upon hire date and position.  The plans are as follows:

 

  • Florida Retirement System ("FRS"):  Under this plan, employees and the City make a contribution to the retirement plan in an amount specified according to the employee's classification.  The current contribution rates are as follows:

 

Class

Employee Contribution

Rate

City Contribution

Rate

Total Contribution Rate

 

Regular Class:

3.00%

7.26%

10.26%

 

Special Risk Class:

3.00%

22.04%

25.04%

 

Senior Management Class:

3.00%

21.43%

24.43%

 

 

 

Employees have the option of choosing the Pension Plan or the Investment Plan.

Under the Pension Plan, employees enrolled in the FRS prior to July 1, 2011, need to have 6 years of service to be vested. Employees enrolled in the FRS on or after July 1, 2011, must have 8 years of service to be vested.

Under the Investment Plan, employees need to have 1 year of service to be vested.

ICMA 401A Money Management Plan:
General Employees: All eligible employees hired before November 2002 were enrolled in the ICMA Plan. This plan is not open to newly hired employees. Under this plan, the City contributes 11% and the employee 4% to a retirement investment plan. Employees are fully vested after 3 years.

Senior Management Employees: All eligible employees hired before November 2002 were enrolled in the ICMA Plan. This plan is only open to certain positions which are not designated and/or classified under FRS. Under this plan, the City contributes 11% and the employee 6% to a retirement investment plan. Employees are fully vested after 3 years.

 

An optional Section 457 tax deferred savings program is available to employees who wish to supplement future retirement income.  The plan allows employees to put aside a portion of their earnings pre-tax each pay period, through payroll deduction, into an account for their retirement and reduce the amount of earnings that is currently taxable.


Sick Leave

Employee earn twelve (12) sick days per calendar year on a prorated basis (1.846 per week).


Vacation Leave      

Employees earn vacation leave on a pro-rated basis as follows:

·        General Employees: 10 days per year (1.539 hours per week).

·        Department Heads – Fifteen (15) days per year (2.308 hours per week)

Vacation accruals are increased incrementally thereafter, as per City policy.


Holidays

Employees are compensated for ten (10) Federal holidays per year.  These include: New Year's Day, Martin Luther King's Birthday, President's  Day, Memorial Day, Independence Day, Labor Day, Veteran's Day, Thanksgiving Day, Day after Thanksgiving, and Christmas Day.


Floating Holidays

Employees earn floating holidays as follows :

·       General Employees - Two (2) days per calendar year

·        Department Heads/Managers - Seven (7) days per calendar year

Floating Holidays are pro-rated dependent upon hire date.


Direct Deposit

The City offers direct deposit of your payroll check into your personal account(s) at the financial institution(s) of your choice.


Credit Union

The City offers memberships in three credit unions:  Space Coast Credit Union, Dade County Federal Credit Union and Peoples Credit Union.

01
Do you have an Associate's degree in Computer Science, Information Systems Management, or a closely related field?
  • Yes
  • No
02
Do you have two (2) or more years of professional level experience in computer systems operations or support position performing personal computer or information systems analysis and design?
  • Yes
  • No
03
Are you A+ (or equivalent) certified?
  • Yes
  • No
04
Are you CJIS certified?
  • Yes
  • No
05
Are you Network+ certified?
  • Yes
  • No
06
Do you have a valid Florida Driver's License?
  • Yes
  • No

* Required Question

Employer
City of Sunny Isles Beach
Address
18070 Collins Avenue

Sunny Isles Beach, Florida, 33160
Phone
305-792-1809
305-792-1708

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