IT Technician

This is not intended as a comprehensive list; it is intended to provide a representative summary of the major duties and responsibilities.  Incumbent(s) may be required to perform all duties listed, and may be required to perform additional, position-specific tasks.
 
 

•  Provide routine technical guidance and timely problem resolution
• Install, configure, and maintain computer hardware, software, and equipment
• Perform routine maintenance on computer systems
• Provide technical assistance to end users in accordance with applicable information systems policies, procedures, methods, and techniques
• Assist with administration and management of City data networks and servers
• Research problem reports and requests for systems enhancements
• Perform Active directory administration
• Create and manage computer images
• Perform testing and evaluation of various technologies
• Assist with backup, restore, and data/server replication
• Assist with special projects or other related duties as assigned

• Strong analytical and problem-solving skills.
• Skills in providing excellent customer service and technical support to end users.
• Ability to organize and prioritize assigned tasks.
• Knowledge of Microsoft operating systems and products.
• Knowledge of server operating systems, various software applications, and advanced server hardware.
• Ability to understand, create, and maintain technical documentation.
• Ability to communicate on technical issues with individuals with varying degrees of computer familiarity; translate user requests into technical recommendations; exercise initiative developing and applying effective operating procedures applicable to information systems and office automation programs.
• Ability to establish and maintain effective working relationships with co-workers, vendors, and the general public.
• Ability to work in a team as well as independently.
• Ability to work at different times as required and work overtime when required.

Required Education & Experience:

• Associate's degree in Computer Science, Information Systems Management, or a closely related field.
• A minimum of two (2) years of professional level experience in computer systems operations or support position
• Performing personal computer or information systems analysis and design preferred.
• Knowledge of computer systems topology, cabling, and connectivity preferred.

• A+ certification (or equivalent) preferred
• Network+ certification (or equivalent) preferred
• Valid state of Florida Class E driver's license required; equivalent acceptable for hiring but State of Florida license must be obtained within six (6) months of hire.
• FDLE CJIS certification must be obtained within six (6) months of hire.