Community Support Specialist I, II or III - Generalist (Eligible List)



Job Details

Community Support Specialist I, II or III - Generalist (Eligible List)
Employer

Adams County

Salary

$35,388.92 - $55,668.19 Annually

Location

Westminster, CO

Job Type

Regular Full-Time

Job Number

03265

Department

Human Services Department

Division

Community Support Services

Opening Date

03/01/2018

Closing Date

Continuous

Primary Responsibility

Watch our video and learn about our awesome Human Services culture! 

This is an intermediate level position that interviews and assesses initial and/or ongoing eligibility for public assistance programs, excluding Long Term Care and certain specialty programs. This position operates under general supervision.

  • This continuous position is to establish an eligibility list for current and future vacancies.
  • Position and salary level is dependent on qualifications. 

Examples of Important and Essential Duties

  • Interviews applicants/participants regarding income, resources, household composition, and employment status to assess their eligibility for financial, medical and food assistance.
  • Assists applicants in completing all forms and obtaining necessary documentation.
  • Reviews applications for accuracy and completeness, verifies all information, and computes assistance allotment.
  • Explains program eligibility requirements to applicants, including all rules and regulations, his/her rights and responsibilities, available benefit dates, reason for approval or denial, and the right to appeal.
  • Completes monthly reports that are instrumental in discovering discrepancies that could affect participant's eligibility.
  • Reviews and completes re-certifications. Reviews cases regularly for continuing eligibility taking necessary action in response to changes.
  • Participates in dispute resolution process with applicants/participants when requested.
  • Prepares evidence, attends and testifies in state level hearings on applicant/participant appeals.
  • Partners with service providers and other agencies to achieve positive outcomes for clients.
  • Performs other related duties and responsibilities as required.
Knowledge, Skills and Abilities:
  • Knowledge of rules for all public assistance programs, as applicable.
  • Conduct effective interviews relevant to determining eligibility.
  • Knowledge of CBMS.
  • Apply basic math and read, interpret, and apply rules and regulations.
  • Communicates clearly and concisely, both orally and in writing.
  • Differentiate between relevant and non-relevant information when making eligibility decisions.
  • Input data accurately and detect errors/make corrections.
  • Skills related to customer service.
  • Ability to establish, maintain, and foster positive and harmonious working relationships with those contacted in the course of work.

Requirements

  • Experience: County Human Services Program eligibility determination experience strongly preferred. This position requires at least one year experience in an entry level position determining eligibility for public assistance programs.
  • Education/Training: High School Diploma or GED equivalent. Satisfactory completion of an Associate's or Bachelor's Degree in business, behavioral science, or another appropriately related field may substitute for experience on a year for year basis.
  • Background Check: Must pass a criminal background check.

Special Requirements

  • Ability to work in a standard office environment.
  • Bilingual applicants preferred.

Employees in this class who are regular, full-time are afforded full benefits including medical, dental and vision benefits, as well as vacation and sick leave accruals, retirement, life insurance and long-term disability (LTD) insurance.

Employees in this class that are project-designated full-time (PJF) are afforded benefits including medical, dental and vision benefits, as well as vacation and sick leave accruals. Excluded from this class are long-term disability (LTD) insurance, life insurance, and retirement benefits.

Employees in this class that are project-designated part-time (PJ3 working 30-39 hours per week) are afforded medical, dental and vision benefits, as well as pro-rated vacation and sick leave accruals. Excluded from this class are long-term disability (LTD) insurance, life insurance, and retirement benefits.

Employees in this class that are regular part-time (less than 30 hours per week); project-designated part-time (PJ2 less than 30 hours per week), or temporary are afforded no benefits.

For a more detailed overview of our benefit package, please click here

01
Please list any languages you speak, read or write in addition to English.
02
This job requires routine interaction with citizens of Adams County and co-workers. Please describe your approach to delivering excellent customer service.
03
Describe how you cope with change and juggle multiple priorities.
04
Describe a time when you used your fact-finding skills to solve a problem.
05
In this job, you will work with a diverse population who are receiving public assistance. Describe how you feel about this population.
06
In the following three areas, please rate your experience/skill level and explain your rating: Please rate your ability to solve challenging mathematical questions:
  • Okay
  • Good
  • Very Good
  • Excellent
07
Explain the above rating.
08
Please rate your ability to learn and utilize a variety of computer programs:
  • Okay
  • Good
  • Very Good
  • Excellent
09
Explain the above rating.
10
Please rate your comfort level working in a fast-paced, office environment:
  • I hate it.
  • I can take it or leave it.
  • I like it.
  • I love it.
11
Explain the above rating.
12
Have you worked in the Colorado Benefits Management System (CBMS) within the last six months?
  • Yes
  • No
13
If yes, when was the last date you worked in CBMS?
14
Do you have at least one year of experience working in CBMS?
  • Yes
  • No
15
Please list all Colorado Agencies/Counties in which you have worked?
16
What programs are you able to authorize (check all that apply)?
  • Adult Financial
  • Colorado Works
  • Food Assistance
  • Long-Term Care
  • Medical Assistance
  • None of the Above
17
Please rank your comfort level in the Call Center (1 being most comfortable and 10 being least comfortable):
  • 1 (most comfortable)
  • 5
  • 10 (least comfortable)
18
Please rank your comfort level with Changes and Verification Check Lists (1 being most comfortable and 10 being least comfortable).
  • 1 (most comfortable
  • 5
  • 10 (least comfortable)
19
Please rank your comfort level with the Front Desk and working with customers in the lobby (1 being most comfortable and 10 being least comfortable).
  • 1 (most comfortable)
  • 5
  • 10 (least comfortable)
20
Please rank your comfort level with Intake (1 being most comfortable and 10 being least comfortable).
  • 1 (most comfortable)
  • 5
  • 10 (least comfortable)
21
Please rank your comfort level with Redeterminations (1 being most comfortable and 10 being least comfortable).
  • 1 (most comfortable)
  • 5
  • 10 (least comfortable)

* Required Question

Employer
Adams County
Address
4430 S. Adams County Parkway, Suite C4000B

Brighton, Colorado, 80601-8213

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