DISPATCHER



Job Details

DISPATCHER
Employer

City of Lauderhill

Salary

$15.81 Hourly

Location

Lauderhill, FL

Job Type

Part TIme

Job Number

00007

Department

Parks & Leisure Services

Division

Transportation

Opening Date

08/14/2017

Closing Date

Continuous

Description

Under general supervision of the PALS Director or designee, the purpose of this position is to provide supervision for drivers in our demand system.  Employees in this position dispatch drivers via radio/other equipment to meet the changing needs of residents utilizing the service.  The incumbent works within the scope of established departmental rules, regulations and procedures, but exercises independent judgment in coordinating efforts to resolve field problems and handle emergencies. Performs related duties as directed.

Examples of Duties

  • Operates radio and related equipment to communicate with drivers in order to facilitate timely pickup and return of residents.
  • Dispatches all regular runs to drivers on assigned shift.
  • Groups the service requests into the most efficient tours and assigns them to vehicles using appropriate dispatch methods.
  • Monitors vehicle locations and movement patterns; adjusts drivers' routes as needed.
  • Handles multiple incoming phone calls in conjunction with radio-dispatch communications.
  • Inspects trip sheets upon completion, confirms/reviews these with drivers as necessary, and files material.
  • Intercepts calls from drivers in the field, if an accident occurs; he/she notifies emergency services/law enforcement agency and instructs the driver as to proper procedure to follow.
  • Dispatches equipment for routine repair or maintenance.
  • Plans, schedules and assigns drivers to provide transportation for special events, including entertainment, seminars, shopping, athletic events, etc.
  • Assists with verification of pickup times the day before scheduled trips.
  • Maintains records and handles typing and clerical duties.
  • Uses computer applications or other automated systems such as spreadsheets, word processing, calendar, e-mail, and database software in performing work assignments.
  • Gives information to the public, relative to routes, schedules, and lost and found.
  • Drives vehicles when necessary.

Minimum Training and Experience

High School Degree or G.E.D. equivalency; two (2) years of experience as a Dispatcher and two (2) years driving a 45 passenger commercial vehicle.  Must be computer literate. 
 
Special Requirements

  • Valid Florida State Driver's License
  • Florida Commercial Driver's License, Class B with "P" endorsement

Marginal Functions

While the following tasks are necessary for the work of the unit, they are not an essential part of the purpose of this position and may also be performed by other unit members.
Performs related duties as directed.

01
Do you have a valid Florida CDL Class B license with passenger endorsement?
  • Yes
  • No
02
How proficient are you in the use of Microsoft Word? (Please select of which applies)
  • None
  • Basic
  • Moderate
  • Advanced
03
How proficient are you in the use of Microsoft Excel? (Please select of which applies)
  • None
  • Basic
  • Moderate
  • Advanced
04
How proficient are you in the use of Microsoft Outlook? (Please select of which applies)
  • None
  • Basic
  • Moderate
  • Advanced
05
How proficient are you in the use of Microsoft PowerPoint? (Please select of which applies)
  • None
  • Basic
  • Moderate
  • Advanced
06
How proficient are you in the use of Microsoft Windows? (Please select of which applies)
  • None
  • Basic
  • Moderate
  • Advanced
07
How proficient are you in the use of Microsoft Access? (Please select of which applies)
  • None
  • Basic
  • Moderate
  • Advanced
08
How proficient are you in the use of Microsoft Publisher? (Please select of which applies)
  • None
  • Basic
  • Moderate
  • Advanced
09
Do you have at least up to two (2) years previous experience in driving a 45 or more passenger vehicle? Please describe:
10
Do you have at least up to two (2) years previous experience in dispatching? Please describe:
11
Describe the level of experience you have in operating radio and related equipment to communicate with drivers in order to facilitate timely pickup and return of residents:
12
Describe the level of experience you have in grouping service requests into the most efficient tours and assigning them to vehicles using appropriate dispatch methods:
13
If need be, are you able to drive respective vehicle?
  • Yes
  • No
14
Please indicate if you possess considerable knowledge and/or experience in: (Check all that apply)
  • Monitoring vehicle locations and movement patterns; adjusting drivers' routes as needed
  • Handling multiple incoming phone calls in conjunction with radio-dispatch communications
  • Inspecting trip sheets upon completion, confirming/reviewing with drivers as necessary
  • Dispatching equipment for routine repair or maintenance
  • Planning, scheduling and assigning drivers to provide transportation for special events
  • Maintaining records and handling clerical duties
  • Giving information to the public, relative to routes, schedules, and lost and found
  • None

* Required Question

Employer
City of Lauderhill
Address
5581 W Oakland Park Blvd

Lauderhill, Florida, 33313
Phone
954-730-3090

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