This position will remain open until filled; all applications received by 5:00 PM by May 11, 2018, will be considered for the first review.

THE DEPARTMENT
The Human Resources Team is committed to providing professional guidance and expertise in the areas of: benefits administration, employee relations, recruitment and employment, safety, and training and development. The Human Resources Team works to cultivate positive working relationships by creating and enhancing valuable services that attract, develop and retain a talented and diverse workforce.
 
THE POSITION
The Human Resources Technician performs a variety of technical, responsible, and confidential office support, administrative, and technical duties, including assisting in benefits administration, recruitment, testing, selection, and training of staff; provides a wide variety of technical office administrative and secretarial support to the department manager and related professional staff; interacts frequently with the public and provides information or directs questions and request to the appropriate staff and performs other related duties as assigned. The position requires discretion to work with confidential and sensitive issues on a regular basis.
Private sector applicants encouraged to apply; Public sector experience is not required.

Essential responsibilities and duties may include but are not limited to the following:

Assists in the administration of employee benefits programs; explains employment benefits; coordinates insurance plan enrollment and assists with claims preparation; reconciles and validates monthly billings for insurance benefits administered through the City.

Conducts new employee orientations; explains employment benefits; enrolls new employees in insurance and retirement plans; prepares related documents.

Provides information and general assistance to City staff and the public regarding personnel policies, procedures, and processes; answers questions and provides information regarding hiring procedures, benefits, job descriptions, collective bargaining agreements, salary wages and steps, and related matters.

Reviews personnel change requests for payroll; processes benefit documents for terminated employees.

Maintains personnel records; processes and verifies employee status changes and transfers.

Oversees the administration of the automated applicant tracking system and is responsible for the internal processing and paper flow operations in support of recruitments, examinations and certification of eligible applicants, prepares forms, emails and letters and establishes procedures to improve internal office operations.

Confers with professional staff on office support and equipment needs and plans and organizes the work to provide efficient and timely support.

Assists in the recruitment and screening for a variety of entry level City positions, and assists professional staff in the completion of special projects and assignments.

Monitors written or performance tests in lieu of assigned Human Resources Analysts.

Assists in performing job analyzes and salary surveys; maintains and updates job descriptions.

Contacts other agencies and other City departments for information relating to salaries, benefit programs and personnel practices and policies.

Prepares standard internal transfer and job opportunity announcements.

Participates in coordinating and administering City Training Programs, including developing training brochures, maintaining training calendars, registering, training, and assisting with preparation of event sites and course materials.

Attends labor management meetings with Human Resources Director; creates agenda packets and documents, scribes, and schedules meetings.

Maintains personnel files and other file management functions as related to duties utilizing Laserfiche (electronic filing system).

Operates standard office equipment, including job-related computer hardware and software applications, facsimile equipment, multi-line telephones; and other department-specific equipment.

Provides training to lower-level and new staff as required.

Performs other duties as assigned.

A complete job description and list of duties can be found at www.hayward-ca.gov.
 

EXPERIENCE AND EDUCATION

Any combination of experience and education that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Experience: Two years of increasingly responsible experience in Human Resources office support activities involving modern office practices, procedures and equipment. A bachelor's degree may be substituted for the required experience.

Education: Equivalent to an Associate of Arts degree in business administration, human resources management, office management, or a related field. Human Resources experience in addition to the required years may be substituted for the education requirement on a year for year basis.

JOB RELATED AND ESSENTIAL QUALIFICATIONS

Knowledge of:

• Principles and practices of human resources in a public agency setting.
• Policies and procedures related to recruitment, selection, classification, and compensation.
• Principles related to benefits administration.
• Modern office, administrative and secretarial practices and procedures, including the use of standard office equipment.
• Applicable Federal and State laws, City Department, and Division regulations, codes, policies, and procedures.
• Recordkeeping principles and procedures.
• Computer applications related to the work.
• Business letter writing and report preparation.
• Basic arithmetic and statistical techniques.
• English usage, grammar, spelling, vocabulary, and punctuation.
• Techniques for effectively representing the City in contacts with governmental agencies, community groups, and various business, professional, educational, regulatory, and legislative organizations.
• Techniques for providing a high level of customer service to public and City staff, in person and over the telephone. 

Ability to:

• Interpret, apply, and explain policies, procedures, and practices of personnel administration.
• Review personnel documents for completeness and accuracy.
• Plan effective recruitment, testing, and selection practices.
• Perform technical human resources support work.
• Review, balance, and reconcile employee benefit records.
• Use specialized human resources software and databases; operate modern office equipment including computer and handheld equipment and software programs.
• Perform technical, administrative, and secretarial support work with accuracy, speed, and under general supervision.
• Provide varied, confidential, and responsible secretarial and office administrative work requiring the use of tact and discretion.
• Learn and understand the organization and operation of the City and of outside agencies as necessary to assume assigned responsibilities.
• Learn, interpret, and apply administrative and departmental policies and procedures.
• Prepare clear and concise reports, correspondence, and other written materials.
• Maintain accurate and confidential personnel records.
• Make accurate basic arithmetic, financial, and statistical computations.
• Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical deadlines.
• Respond to and effectively prioritize multiple phone calls and other requests for service.
• Compose correspondence and reports independently or from brief instructions.
• Enter and retrieve data from a computer with sufficient speed and accuracy to perform assigned work.
• Maintain attention to detail and accuracy while meeting critical deadlines.
• Identify and take appropriate action when unusual operating problems occur.
• Use English effectively to communicate in person, over the telephone, and in writing.
• Understand written sentences and paragraphs in work-related documents.
• Use tact, initiative, prudence, and independent judgment within general policy and legal guidelines.
• Establish and maintain effective working relationships with those contacted in the course of the work.
• Maintain Confidentiality of work.

PROBATIONARY PERIOD: One (1) Year