City of Houston
Sanaya Job 17072025
$1,609.00 - $3,320.00 Biweekly
$41,834.00 - $86,320.00 Annually
100 Concert Drive (Miller Outdoor Theater), TX
Full Time Equivalent
Flexible/Hybrid
SJ!&)&@)@%
Administration and Regulatory Affairs
07/17/2025
Continuous
Non-Exempt
N/A
$6.00
$10.00
$15.00
$20.00
$25.00
$12.50
$1,609.00 - $3,320.00 Biweekly
$41,834.00 - $86,320.00 Annually
100 Concert Drive (Miller Outdoor Theater), TX
Full Time Equivalent
Flexible/Hybrid
SJ!&)&@)@%
Administration and Regulatory Affairs
07/17/2025
Continuous
Non-Exempt
N/A
$6.00
$10.00
$15.00
$20.00
$25.00
$12.50
- Provides general information to customers for various city services (such as water, sewer, potholes, ditches, culverts, traffic signals and signs, dangerous buildings, weeded lots) or transfers calls to appropriate City personnel.
- Researches, analyzes and resolves customers' problems and inquiries.
- Assists in locating personnel in the City of Houston to respond to citizens' requests for city services.
- Receives telephone calls using the automatic call distribution system and computer-based work management system to provide customers information on services requested.
- May receive calls for non-dispatch police services.
Description
• Supervises the daily activities of the Communication Center and offers technical assistance to ensure an effective operation.
• Plans, organizes and schedules resources to meet current and future production requirements.
• Prepares daily operational reports indicating any malfunctions of equipment and those programs that are carried to another shift.
• Handles difficult calls from the public to ensure the most effective procedures are implemented.
• Monitors the productivity and performance of 3-1-1 telecommunicators.
• Assists with developing and updating manuals, such as policies and procedures and training.
• May be required to be "on call" during emergency situations.Duties
MINIMUM EDUCATIONAL REQUIREMENTS
An Associate's degree in Social Science, General Studies, Business Administration or a closely related field is required.
MINIMUM EXPERIENCE REQUIREMENTS
Two years of experience as a Senior Telecommunicator in a high volume telephone call environment or at an equivalent level in a high volume customer service environment are required.
Experience as a Senior Telecommunicator in a high volume telephone call environment or at an equivalent level in a high volume customer service environment may be substituted on a year-for-year basis for the above education requirement.
MINIMUM LICENSE REQUIREMENTS
None.Qualifications
Pay Grade 20
Supervises and directs personnel engaged in communications and various record-keeping activities and provides general information and customer assistance for quality service.Information
All duties and responsibilities may not be included in the above job description.
Benefits
Editing the benefit from Insight on Nov 11
The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan.
Benefits include:
• Medical
• Dental
• Vision
• Wellness
• Life insurance
• Long-term disability
• Retirement pension
• 457 deferred compensation plan
• Employee Assistance Program
• 10 days of vacation each year
• 10 city holidays, plus one floating holiday
• Flexible schedules
• Professional development opportunities
• Transportation/parking plan
• Section 125 pretax deductions
• Dependent Care Reimbursement Plan
• Healthcare Flexible Spending Account
For plan details, visit http://www.houstontx.gov/hr/benefits.html
- Employer
- City of Houston
- Employer
- City of Houston