New Job Houston 14072025

• Supervises the answering and processing of 9-1-1 emergency calls from citizens or agencies for Police, Fire and Emergency Medical Services (EMS) with appropriate pre-arrival instructions.

• Assists with developing and updating operational manuals, such as policies and procedures and training.

• Plans and evaluates the performance of assigned staff; establishes performance requirements and personal development targets; regularly monitors performance and provides input for performance improvement and development.

• Monitors quality control of operations; ensures compliance with standard operating procedures; reviews calls at random; monitors dispatch nets and ensures proper deployment, level of response and timeliness; responds to and processes difficult and complex calls.

• Manages the facilities to ensure proper functioning, security and safety; troubleshoots equipment failure and makes calls to technical support; screens visitors; reports unusual activities on bureau facilities for investigation.

• Coordinates and interfaces with Fire and Police Department personnel on Fire and Medical related emergencies.

• Determines nature of emergency incident and prioritizes in system, and inputs and transmits call information into the system to ensure documentation to transmit to a dispatcher.

• Ensures adequate staffing during the shift to meet Service Level Standards.

• Conducts on-going training assessment to subordinate personnel.

• Monitors equipment operation and failures during a shift. Recognizes various system alarms to determine problems. Initiates and coordinates equipment system repair.

• Notifies management of any corrections to the database, which includes the Agency List, Address List and Community Resource Book.

• May be required to be "on call" during emergency situations.

MINIMUM EDUCATIONAL REQUIREMENTS
Requires an Associate's degree in Business Administration, Public Administration, Social Science, General Studies or a closely related field.

Certification:
Must successfully complete the National Registry of Emergency Medical Technician (EMT) Basic Course within 3 years of hire/promotion date.

Must provide certification of the successful completion of the Basic Telecommunicator from the Texas Commission on Law Enforcement Officers Standards Education (TCLEOSE).

Must successfully complete Texas Crime Information Center (TCIC) National Information Center (NCIC) Practitioner Certification within twelve (12) months of hire/promotion.

Must successfully complete the National Academy of Emergency Medical Dispatcher, Emergency Medical Dispatch course (EMD) within 3 years of hire/promotion.

Must have considerable knowledge of CPR and first aid treatment and techniques..

MINIMUM EXPERIENCE REQUIREMENTS
Three years of experience as a senior telecommunicator or equivalent professional experience in an emergency communication environment are required.

Experience as a senior telecommunicator or supervisor in an emergency communication environment may be substituted for the above education requirement on a year-for-year basis.

MINIMUM LICENSE REQUIREMENTS
None.

Pay Grade 23

Reviews, supervises and evaluates the work and activities of assigned Senior 9-1-1 emergency dispatch services.

All duties and responsibilities may not be included in the above job description.