City of Houston
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$1,380.00 - $2,834.00 Biweekly
$35,880.00 - $73,684.00 Annually
1001 Avenida de las Americas, TX
Full Time Equivalent
Remote Only
AHTA
Administration and Regulatory Affairs
07/08/2025
11/30/2025 at 11:59 PM Central Time (US & Canada)
Non-Exempt
N/A
$6.00
$10.00
$15.00
$20.00
$25.00
$12.50
$1,380.00 - $2,834.00 Biweekly
$35,880.00 - $73,684.00 Annually
1001 Avenida de las Americas, TX
Full Time Equivalent
Remote Only
AHTA
Administration and Regulatory Affairs
07/08/2025
11/30/2025 at 11:59 PM Central Time (US & Canada)
Non-Exempt
N/A
$6.00
$10.00
$15.00
$20.00
$25.00
$12.50
- Provides general information to customers for various city services (such as water, sewer, potholes, ditches, culverts, traffic signals and signs, dangerous buildings, weeded lots) or transfers calls to appropriate City personnel.
- Researches, analyzes and resolves customers' problems and inquiries.
- Assists in locating personnel in the City of Houston to respond to citizens' requests for city services.
- Receives telephone calls using the automatic call distribution system and computer-based work management system to provide customers information on services requested.
- May receive calls for non-dispatch police services.
Description
• Develops and coordinates 9-1-1 records management activities.
• Accountable for all 9-1-1 records, i.e., Emergency Log Sheets, PSAP printouts, emergency call tapes, etc.
• Investigates and documents court related inquiries and appears in court to testify on matters pertaining to 9-1-1 emergency calls.
• Performs initial research on all complaints, provides statistical analysis of research activities and keeps the 9-1-1 Manager informed of all complaints and their status.
• Maintains master 9-1-1 audio tape library.
• Prepares 9-1-1 records for archive, maintains documentation of archived 9-1-1 documents and requests retrieval of archived files.Duties
MINIMUM EDUCATIONAL REQUIREMENTS
An Associate's degree in Business Administration, Social Science, General Studies or a closely related field is required.
Certification:
Must provide certification of the successful completion of or complete within one year of employment a telecommunications training program in compliance with the Texas Commission on Law Enforcement Officers Standards Education (TCLEOSE) guidelines.
MINIMUM EXPERIENCE REQUIREMENTS
Two years of experience in an emergency communications environment, with a computer database and spreadsheet system, are required.
MINIMUM LICENSE REQUIREMENTS
None.Qualifications
Pay Grade 17
Responsible for the custody, control and maintenance of all 9-1-1 records. Researches and follows-up on all inquiries from other public safety agencies, legal advisors and City departments.Information
All duties and responsibilities may not be included in the above job description.
Benefits
Editing the benefit from Insight on Nov 11
The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan.
Benefits include:
• Medical
• Dental
• Vision
• Wellness
• Life insurance
• Long-term disability
• Retirement pension
• 457 deferred compensation plan
• Employee Assistance Program
• 10 days of vacation each year
• 10 city holidays, plus one floating holiday
• Flexible schedules
• Professional development opportunities
• Transportation/parking plan
• Section 125 pretax deductions
• Dependent Care Reimbursement Plan
• Healthcare Flexible Spending Account
For plan details, visit http://www.houstontx.gov/hr/benefits.html
- Employer
- City of Houston
- Employer
- City of Houston