ADMINISTRATIVE SUPERVISOR- III

This recruitment will be used to establish an 18-month eligibility list to be used for current and future vacancies.  Apply promptly; application period will close when a sufficient number of applications are received.  Under general supervision, the Computer/Network Operator is responsible for work of average difficulty in the operation of a large-scale, systems-oriented electronic digital computer and its peripheral equipment; and performs related work as required.  This is a competitive classification.

NOTE: The Computer/Network Operator position provides support to users seven days a week, 24 hours a day.

1. Operates computer network equipment to ensure that various systems (e.g. Criminal Justice Information System, Management Information System, Combined Agency Research Network for the Analysis of Crimes system) are available to users seven days a week, 24 hours a day, to provide criminal justice information to local/state/federal law enforcement agencies.

2. Observes and interprets computer and network system messages to ensure that computer commands are responded to in a timely manner and that computer systems are recovered quickly when hardware, software, or power failures occur.

3. Reports problems to vendor service representatives when outages occur to ensure that corrective action is taken in a timely manner and to restore various systems services (e.g., Criminal Justice Information System, Management Information System) as quickly as possible.

4. Monitors the mainframe computer system to ensure efficient utilization and allocation of computer resources and facilities to maintain satisfactory response time to Department customers using various software/operating systems (e.g., MVS, JES2, SDSF, and TSO).

5. Monitors the Criminal Justice Information System (e.g., ACIC/NCIC, ADOT, MVD, LEJIS, AZ Game and Fish, NLETS) to provide timely information for local/state/federal and international law enforcement agencies and to ensure police officer safety.

6. Processes batch production job requests to ensure timely and accurate production output for DPS and other law enforcement agencies, and to make sure that reports are delivered to employees on time using various operating systems software (e.g., OMEGAMON, SDSF, and TSO) and equipment (e.g., console, tape library, tape drives and printers).

7. Instructs customers and employees on proper procedures to renew passwords and reset modems, control units, PC's, printers, and various operating systems/software (e.g., NETVIEW, CICS).

8. Interfaces with customers on network problems to restore customer service quickly when problems are reported.

9. Analyzes and troubleshoots computer and network system status to identify potential problems and develop solutions before outages occur.

10. Remains current on job specific expertise.

11. Communicates verbally and in writing with unit personnel to ensure that special instructions and outstanding hardware/software problems are relayed for shift changes.

12. Trains other data processing personnel to perform tasks according to unit policies and procedures and to utilize effectively the computer resources and facilities.

Knowledge of:

1. the principles, capabilities, and operation of modern data processing systems (e.g., personal computers, mainframe master consoles, laser printers).
2. commonly used commands for computer operating systems and software (e.g., MVS, JES2, Omegamon, Netview, VPS, TSO, VTAM, and CICS).
3. computer operations procedures.
4. problem escalation procedures.

Skill in:

1. line monitor diagnostic commands, personal computers, consoles, and related network equipment to resolve customer problems.
2. entering exact data for console commands.
3. perform recovery in the event of a system failure as per procedure.

Ability to:

1. follow detailed verbal and written instructions.
2. work effectively with customers, vendors, and other data processing personnel.
3. use good judgment and caution to ensure computer procedures are executed properly.
4. utilize technical reference manuals to resolve problems.
5. communicate both orally and in writing with DPS employees and customers.
6. analyze and troubleshoot hardware and software problems.
7. complete work activities using established procedures and guidelines.
8. complete work activities with minimal supervision.
9. take responsibility for actions.

Requires one (1) year of experience in the operation of computer mainframes in a large (1,000+ employee) organization and one (1) year of experience with mainframe commands, batchwork, TCPIP, Omegamon, and CICS.   

Working Conditions/Physical Requirements:
Office Setting.

Progression to the next pay level/step requires an overall performance rating of at least "Standard" in the last 12 months.

Must successfully complete the examination process.

FLSA Status:  Non-Exempt