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• Performs daily personnel activities including scheduling, training, assessing training needs, conducting employee performance evaluations, counseling, and enforcing 9-1-1 policies and procedures.

• Assists with developing and updating manuals, such as policies and procedures and training.

• Meets with other departmental sections, Fire Department, Police Department and other City Departments and community agencies.

• Analyzes, monitors and operates various electronic telephone equipment, i.e., Plant Vesta and Meridian Telephone Systems.

• Analyzes, monitors and operates various computer systems and applications, i.e., Window's NT Computer System, various applications of the Plant Vesta System and the geographic location system (MAPSTAR).

• Assures accurate records of teletypes are sent and received. Analyzes various Call Count records and statistical reports.

• Investigates answer threshold variances for disposition.

• Monitors equipment operation and failures during a shift. Recognizes various system alarms to determine problems. Initiates and coordinates equipment system repair.

• Notifies management of any corrections to the database, which includes the Agency List, Address List and Community Resource Book.

• May be required to be "on call" during emergency situations.

KNOWLEDGE:
Requires an Associate's degree in Business Administration, Public Administration, Social Science, General Studies or a closely related field.
 
EXPERIENCE:
Three years of experience as a 9-1-1 telecommunicator or equivalent professional experience in an emergency communication environment.

Experience as a 9-1-1 telecommunicator in an emergency communication environment may be substituted for the above education requirement on a year-for-year basis.

A Bachelor's degree in Business Administration, Public Administration, Social Science, General Studies or a closely related field may be substituted for two years of the experience requirement
 

Pay Grade 21
Directs the daily personnel and operational functions for 9-1-1 Emergency Telephone Services.

All duties and responsibilities may not be included in the above job description.