Sr. Vanpool Billing Clerk

Prepares data to produce and compile monthly customer billing for vanpool groups and employers. Processes and reviews customer payments and adjustments; reconciles billing of estimated costs with actual costs. Communicates with customers regarding billing matters, in a timely and accurate manner. Serves as lead, assisting supervisor with accounting, banking, merchant system procedures and monitoring customer billing performance function. Performs duties in a safe, efficient manner and in compliance with all applicable rules and safety procedures.

• Assists supervisor with fuel card management, administers ACH, bank and merchant processing procedures, reconciling accounts, accounting records, producing/reviewing transaction and summary reports.
• Confirms lease, fuel, ridership, public subsidy and transit benefit data to process monthly customer billing for vanpool groups, riders and employers.
• Prepares invoices, supplemental invoices, credit memos and other adjustments in customer billing system, and responds to customer requests for information and documents.
• Researches and resolves specific billing items/issues as needed for accurate billing.
• Processes customer payments, prepares deposits, and verifies customer records with payment activity.
• Maintains accurate and timely files and generates reports for review and reconciliation.
• Reviews delinquent account records and contacts customers for collection purposes.
• Creates and updates customer data with contact and profile billing information.
• Conducts or participates in on-site and telephone meetings with customers regarding billing processes and account status.
• Maintains compliance with billing procedures and METRO guidelines.
• Generates reports and assembles documentation for periodic reporting and audit procedures.
• Leads new customer orientation and sets up processes for vanpool billing.
• Assists in delivering new vanpool staff orientation and training for customer billing procedures.
• Monitors data files and electronic billing records for completeness and accuracy.
• Promote safety awareness and follow safety procedures in an effort to reduce or eliminate accidents.
• Perform other duties as assigned.

High School Diploma or equivalent required.

Minimum five (5) years' experience in customer billing, utilizing accounting/bookkeeping systems.

Good oral and written communication skills with customer service orientation, planning, organizing, analytical and problem solving skills. Must have strong computer skills and knowledge of customer billing software; Excel; Outlook; electronic file storage and web-based information systems; strong math skills and data entry accuracy are required. QuickBooks experience is a plus

The Metropolitan Transit Authority of Harris County, Texas has a zero tolerance drug and alcohol policy for all employees. All internal and external applicants will be required to undergo drug testing before employment and will be subject to further drug and/or alcohol testing throughout their employment.

Further, employees who perform safety-sensitive functions will submit to drug and/or alcohol testing in accordance to the Department of Transportation (DOT) and the Federal Transit Administration (FTA) regulatory requirements.

We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, sex, national origin, veteran status, genetic information or disability.