Gwinnett County
IT Systems Administrator - Systems & Storage - Information Technology Services
SALARY
$58,971.00 - $78,136.00 Annually
LOCATION
Gwinnett Justice & Administration Center, GA
JOB TYPE
Full-Time
JOB NUMBER
18-00321
DEPARTMENT
Information Technology
OPENING DATE
05/16/2018
CLOSING DATE
Continuous
SALARY
$58,971.00 - $78,136.00 Annually
LOCATION
Gwinnett Justice & Administration Center, GA
JOB TYPE
Full-Time
JOB NUMBER
18-00321
DEPARTMENT
Information Technology
OPENING DATE
05/16/2018
CLOSING DATE
Continuous
Class Summary
Salary will be based on qualifications and experience. The Grade for this position is for Grade C44 (1).
Department and Division Information: The Department of Information Technology Services consists of four Divisions: Enterprise Applications/Development, Infrastructure/Operations, Financial Management Office/Admin and Business Strategic Services. The Enterprise Applications/Development Division has the overall responsibility for the development, maintenance and support of the core business systems supporting Gwinnett County Government.
Position Responsibilities:- Ensure 24/7 availability on the various systems.
- Ability to analyze a problem and develop a solution.
- Provide on-call support during non-business hours.
- Possess investigative skills and effective organizational skills.
- Ability to make decisions based on facts.
- Self-motivated, resourcefulness, and ability to work with limited direction.
- Ability to adapt to a changing environment and effectively prioritize multiple work streams
- Strong customer service orientation.
- Experience working in a team-oriented, collaborative environment.
- Provide hands-on system administration support, system maintenance and operations support.
- Build, configure, and troubleshoot software and hardware enhancements, application deployments and infrastructure up-grades.
- Perform OS installation, troubleshooting, patching and maintenance including the evaluation of products along with upgrades for appropriateness
- Oversee and implement system upgrade strategies
- Participate in performance tuning and capacity planning activities. Developing strategies around these activities including monitoring and analysis of findings
- Interact regularly and successfully with business partners, customers, peers, management, as well as vendors
- Demonstrate ability to capture knowledge and document it using organized methodologies
- Strong analytical and problem solving skills
- Strong interpersonal and communication skills
- Develop and maintain documentation about current environment setup, standard operating procedures, and best practices.
- Manage end user accounts, permissions, access rights, and storage allocations in accordance with best practices
- Perform and test routine system backups and restores.
- Practice hardware asset management, including maintenance of system component inventory and related documentation and technical specifications information..
- Performs other duties of a similar nature or level.
- Bachelor's Degree in a related field and three years of progressively responsible, professional level analyst and systems experience in a large scale Information Technology environment; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.
- Ability to provide basic VM, SAN, Systems, Storage and backup administration support for daily operations.
- Experience with installation, upgrades, tuning and troubleshooting CommVault agents/clients and CommVault server side scheduling.
- Troubleshoot technical problems with the critical systems, servers, and equipment within a 24/7/365 Data Center environment, handling the more complex and critical problems and responding to system emergencies as required.
- Project management principles.
- Prioritizing and assigning work.
- Evaluating hardware and software applications.
- Installing, configuring and troubleshooting technological platforms, systems, and networks.
- Developing, installing, and configuring technological platforms, networks, and systems.
- Operating computers and related software applications.
- Analyzing processes, information, and data.
- Managing projects.
- Identifying, researching, and resolving complex technical issues.
- Documenting procedures.
- Communicating technical information to a non-technical audience.
- Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction.
**** BACKGROUND CHECK REQUIRED ****
Due to the nature of this position and access to Public Safety systems and facilities, an extensive background check is required for employment. The background check includes fingerprinting, motor vehicle and criminal histories.
NOTE: The class specifications listed on this site is not the official class specifications for Gwinnett County and is subject to change.
BENEFITS OFFERED:- Health, dental, vision, prescription drug insurance plans
- Flexible Spending Accounts for Medical and Dependent Care
- HSA/HRA available
- Basic, Optional and Dependent Life Insurance
- Short-Term and Long-Term Disability
- On-site Medical Wellness Center
- Holidays: 12 holidays per year
- Annual leave (vacation): 13 day accrual per year
- Sick leave: 13 day accrual per year
- Immunizations (Flu Shots, Tetanus, etc.)
- Wellness Incentive Programs
- Annual Wellness Fair
- 529 College Savings Plan
- Financial Education Programs
- Funeral Leave
- Longevity Pay after 3 years (full-time status)
- Tuition Reimbursement after 2 years (full-time status)
- Employee assistance program
- Uniforms and equipment furnished
- Employee discount programs
- Retirement Benefits include:
- Defined Contribution Retirement Plan
* Employees can choose a contribution rate of 2.5%,5.0%, or 7.5%
* Gwinnett County will contribute 7.0% of your pensionable earnings per pay period.- An employee is fully vested in 5 years. An employee can retire if he/she has reached the age of 55 and the sum of his/her age and years of service equals 65.
- Deferred Compensation Plan
* If you contribute at least 2.5% of your base pay to the 457(b) plan, Gwinnett County will contribute an additional 1% to your Defined Contribution Retirement Plan (this is in addition to the 7% described above).
- Defined Contribution Retirement Plan
- Employer
- Gwinnett County
- Phone
-
770.822.7915
770.822.8000 - Website
- http://www.gwinnettcountyjobs.com
- Address
-
75 Langley Drive
Lawrenceville, Georgia, 30046
- Employer
- Gwinnett County
- Phone
- 770.822.7915
- Website
- http://www.gwinnettcountyjobs.com
- Address
-
75 Langley Drive
Lawrenceville, Georgia, 30046
- IT Systems Administrator - Systems & Storage - Information Technology Services Supplemental Questionnaire
- * QUESTION 1
- I agree to answer each of the following questions honestly and thoroughly. I understand that the information I provide will be verified throughout the hiring process.
- * QUESTION 2
- Do you have a Bachelor's Degree in a related field and three years of progressively responsible, professional level analyst and systems experience in a large scale Information Technology environment?
- QUESTION 3
- Do you presently hold a valid driver's license?
- * QUESTION 4
- Has your driver's license ever been suspended and/or revoked for any reason in the last SEVEN years?
- * QUESTION 5
- If your driver's license has ever been suspended, provide the date of suspension, reason suspended, and date reinstated. If no, you must write out "N/A"
- * QUESTION 6
- If you have ever received a DUI, DWI, or similar offense, please explain. Provide date, location, and disposition of the case. If no, you must write out "N/A"
- * QUESTION 7
- Have you been convicted or entered a plea of "Nolo-contendre" for any of the following traffic offenses within the last FIVE years?
- * QUESTION 8
- List all traffic citations received within the past SEVEN years. You must provide the following information for each: Date(s) Charge(s) Location(s) Disposition (how the citation(s) was/were handled. THIS MUST BE COMPLETED IN DETAIL TO BE CONSIDERED FOR THE POSITION. If not completed, you will be disqualified. If no citation, you must write "N/A".
- * QUESTION 9
- List all motor vehicle accidents you have been involved in as a driver during the last SEVEN years. You must provide the following information for each: Date(s) of accident(s) Type of accident(s) Citation(s) issued Driver at fault Dispositon of the Case(s) (i.e., how the case(s) was/were handled - pled nolo contendre, paid fine, bond forfeiture, license suspended/revoked, etc.) THIS MUST BE COMPLETED IN DETAIL TO BE CONSIDERED FOR THE POSITION. If not completed, you will be disqualified. If no citation, you must write "N/A".
- * QUESTION 10
- Have you ever served in the US armed forces? If so, please explain.
- * QUESTION 11
- If you were discharged from the military for any reason other than an Honorable Discharge, you must explain in detail. If no, you must write "N/A".
- QUESTION 12
- If you served in the military, were you ever the subject of any court martials, Article 15, company punishment or disciplinary action?
- * QUESTION 13
- Have you ever committed any undetected crimes (crimes that you have not been arrested for)? If yes, please explain. If no, list "N/A" as your response.
- * QUESTION 14
- Have you ever consumed any alcoholic beverages or used any type of illegal drugs while working? If yes, you must explain in detail (to include date, employer at time, and type of alcohol or drug consumed). If no, you must write "N/A".
- * QUESTION 15
- Are you currently serving probation for any offense?
- * QUESTION 16
- If yes to the above question, you must provide the following information for each: Date(s) Charge(s) Disposition of case(s) THIS MUST BE COMPLETED IN DETAIL TO BE CONSIDERED FOR THE POSITION. If not completed, you will be disqualified. If no citation, you must write "N/A".
- * QUESTION 17
- Have you ever been arrested and/or convicted for a felony offense?
- * QUESTION 18
- If yes to the above question, you must provide the following information for each: Date(s) Charge(s) Disposition(s) THIS MUST BE COMPLETED IN DETAIL TO BE CONSIDERED FOR THE POSITION. If not completed, you will be disqualified. If no citation, you must write "N/A".]
- * QUESTION 19
- Have you ever been arrested and/or convicted of a misdemeanor?
- * QUESTION 20
- If yes to the above question, you must provide the following information for each: Date(s) Charge(s) Disposition(s) THIS MUST BE COMPLETED IN DETAIL TO BE CONSIDERED FOR THE POSITION. If not completed, you will be disqualified. If no citation, you must write "N/A".
- * Required Question