Manager, Bus Operations (Transportation)

About this Role:
Manage the daily operation of a fixed-route bus transportation station operation. Responsible for implementing strategies that result in cost effective, high quality service through effective leadership and operation systems management. Responsible for effectively managing employee and labor relations and individual and business unit performance to ensure optimum resource allocation and productivity.

• Provide direct supervision and effective leadership of assistant managers including oversight of hiring, training and shift scheduling.
• Provide individual coaching, mentoring and counseling. Provide feedback and recognize achievement.
• Develop and apply strategies and protocols to facilitate teamwork using a continuous improvement work model.
• Ensure all staff certifications are current.
• Develop and implement operational resource strategies that provide efficient and cost-effective delivery of fixed-route bus service to meet the goals of TriMet and its customers.
• Develop a work environment that is inclusive, respectful and in full partnership with members and officers of the ATU.
• Ensure consistent application of policies, procedures and labor agreement throughout the workforce. Develop and maintain a productive, principle-based, and creative problem-solving approach to employee and labor relations' issues.
• Provide leadership to the operational team and provide employees clear communication and direction in regards to TriMet's goals and objectives.
• Support the development and implementation of annual goals and budget that support and align with the TriMet business plan.  Help establish clear goals, targets, strategic actions and scorecards.  Monitor budget expenditures, measure performance goals and recognize achievements.
• Actively promote and support diversity in the workplace through staffing, promotions, training and career development. Model respect for diversity in the workplace.
• Responsible for performance management of staff and any associated employee or labor relations issues, including training and development, corrective actions, work improvement plans or disciplinary action.
• Respond to employee concerns and questions to problem solve, counsel on performance issues, customer service incidents, operations problems, leaves of absence, procedures, processes.
• Ensure regulatory compliance with federal, state and local regulations and laws. Keep current with proposed and new regulations.
• The position may be required to work in any of the following functions: Bus and Rail Operations (OCC), Bus and Rail Operations (Field Operations), Bus Operations (Transportation), Rail Operations (Transportation) depending on business needs and/or career growth and development.
• Contribute to workforce planning for staff (staffing, scheduling and forecasting).
• Investigator in charge of intermediate bus and rail incidents.
• Make presentations and provide media comment if requested and testimony as required in arbitration and/or civil courts, representing the agency and general public in all matters.  Advance and protect the interests of the District and general public in all matters.
• Responsible for performing and supporting CMS assessments including scheduling supervisors and training staff on CMS.

Minimum Qualifications:

• Bachelor's degree in Public Administration, Transportation/Logistics, Transportation/Urban Planning or a related discipline.
• A minimum of 10 years total credited experience.  Experience in a transportation, or service related industry.
• 3 years at an assistant manager level role in one of the following areas: Control Center, Field Operations, and/or Transportation.
• Intermediate skills with Word, Excel, Outlook, database applications and other software applications required.
• Must possess valid Class C drivers' license and be able to obtain a Class B Commercial Driver's License, with passenger endorsement and without airbrake restriction.

Type of Position / Grade / FLSA: 
Grade 16, Exempt, Non-Union, Full-Time


Salary Range:
Minimum: $81,816.00
Midpoint: $102,270.00
Maximum: $122,724.00

Selection Process ? Candidates will be selected based at a minimum on the result of: 
1. Application Review/ Please Include: Cover Letter and Resume
2. Panel Interview
3. Reference Check

Supplemental Information: 
Make sure you describe in detail how your education, training and work experience fit with this role. You are encouraged to attach a resume, cover letter, training certificates and/or letters of recommendation with your application. You are permitted five attachments of less than 5MB each.
 
Internal applicants: Information in your personnel file will not be used in lieu of information requested on your application. Incomplete applications will not be considered. 

If you are a qualified veteran and would like to apply for veterans' preference points, you will need to reflect your status on the application and attach supporting documentation at the time of application submission.

 If you need accommodation under the Americans with Disabilities Act for any part of the application process, contact our Human Resources staff at 503-962-7505, or the TTY line at 7-1-1. Note that we require a minimum of two workdays' notice prior to the need for accommodation.
 
TriMet is an equal opportunity employer, committed to developing an organization that is reflective of and sensitive to the needs of the diverse community we serve, including veterans, the elderly, and individuals with disabilities.