City of Norfolk

Microcomputer Systems Analyst, Senior

SALARY

$25.01 - $41.37 Hourly

$2,000.77 - $3,309.27 Biweekly

$52,020.00 - $86,041.00 Annually

LOCATION

Norfolk, VA

JOB TYPE

Permanent Full-time

JOB NUMBER

06996

DEPARTMENT

Information Technology

OPENING DATE

05/16/2018

CLOSING DATE

Continuous

FLSA

Exempt

BARGAINING UNIT

GEN

SALARY

$25.01 - $41.37 Hourly

$2,000.77 - $3,309.27 Biweekly

$52,020.00 - $86,041.00 Annually

LOCATION

Norfolk, VA

JOB TYPE

Permanent Full-time

JOB NUMBER

06996

DEPARTMENT

Information Technology

OPENING DATE

05/16/2018

CLOSING DATE

Continuous

FLSA

Exempt

BARGAINING UNIT

GEN

Standard Header Verbiage

Description

The City of Norfolk's Department of Information Technology seeks a Microcomputer Systems Analyst, Senior to provide technical and professional work for all city departments, providing microcomputer software and hardware support. The incumbent will interface with vendor representatives and city personnel to maintain effective functioning of software, hardware, and networks. 

Essential Functions

Department Hiring Salary Range: $52,020 - $59,823

Essential functions include but are not limited to:
  • Problem Solving: Perform analytical and problem-solving activities and arrive at sound solutions; diagnose and resolve computer hardware, software, access, and security issues.
  • Customer Service/Help Desk: Provide excellent customer service and IT Help Desk support to all City agencies.  This includes diagnosing and resolving computer hardware, software, access, and security issues by correcting problems with desktop and laptop computers, ruggedized mobile computers, tablets, smartphones, computer peripherals, and associated software.  Work may be performed on-site at customer locations or remotely using software diagnostic and management tools.  Must create, update and resolve problems and tasks using an automated work management system.  Must correctly and appropriately answer customer questions about features, functions and operation of computer hardware, peripherals and standard software, and explain technology processes and policies.  Must exhibit outstanding telephone and customer service skills.
  • Software Management: Install and update software on computers using desktop management and other remote software management tools.  This includes: monitoring vendor sites for required and recommended updates and patches; recommending updates and patches for enterprise-wide or workgroup installation; coordinating with other technical staff, management, and customers to review recommendations and schedule installs, updates and patches; designing and developing installation packets and scripts when necessary; running updates, "pushing" patches and executing scripts; testing results; documenting processes and actions.
  • Project Assistance: Provide advanced technical assistance to customers and other IT staff with projects which involve computer hardware and software.  This includes installing and upgrading computer hardware and software, as well as researching, testing, and implementing new computer equipment and technologies.
  • Documentation: Create, document and modify computer hardware and software installation and troubleshooting procedures for technical staff.  Provide assistance with developing and testing customer documentation.
  • IT Asset Management: Provide assistance with hardware and software inventory and license management.
  • Application Administration: Perform system administration for desktop management and other commercial off-the-shelf application software.  This includes: understanding the purpose, features, functions and use of the application; installing, updating and maintaining application software on the servers and clients; testing for correct operation and functionality; documenting automated and manual processes; monitoring system access, availability and efficiency; identifying, troubleshooting and solving system problems; creating and running queries and reports from system data; monitoring and interpreting data from the queries and reports and recommending action; training users on system use as needed.

Education/Experience

Work requires broad knowledge in a general professional or technical field. Knowledge is normally acquired through four years of college resulting in a Bachelor's degree or equivalent.

Three years experience in computer hardware and software support.

Successful candidate will possess knowledge of and experience with:

  • Intel-based or AMD-based computer architecture.
  • Windows operating systems, Microsoft Office suite components, and other standard computer application software; Apple iOS operating systems.
  • Help Desk or field service technician tasks and responsibilities, preferably with exposure to computer deployment and computer imaging technologies.
  • Windows-based local area networks, Ethernet, network cabling and telecommunications components.
  • Knowledge of PowerShell preferred.
A successful candidate should also be highly experienced with using Microsoft Office products including Outlook, Word, and Excel.  He/she should demonstrate or describe past accomplishments in the following:
  • The ability to accomplish tasks both independently and as a team member.
  • The ability to perform troubleshooting of problems and determine the most effective solution.
  • Creation and modification of technical documentation.
  • The ability to articulate complex technical information to non-technical people, verbally and in writing.

Additional Information & Requirements

  • Valid Driver's License.
  • Computer A+ Certification.
In addition, the successful candidate must:
  • Be physically capable of performing the work, which requires: color & depth perception; high, low and normal range hearing; lifting equipment from floor to waist and above shoulders and carrying it; climbing into and out of vehicles; sitting for long periods of time listening and talking on the telephone; using a computer to enter and update data on calls and service requests; performing other standard office tasks.
  • Able to work periodic 24 hour on-call rotation shifts.
  • Report to work as directed in the event of an emergency or natural disaster, and be expected to work unusual shifts and hours.

Benefits

 
     
  • Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance and tuition assistance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking .
     
  • Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.
     
  • Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.
     
  • Retirement
    If you are hired October 5, 2010 or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit.  This will be a pre-tax payroll deduction.

NOTE:
The benefits described above are broad generalizations.  The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type. 
 

Non-City
Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above.  Refer to the content of the job posting for information regarding these positions.   

 

Standard Footer Verbiage

Employer
City of Norfolk
Employer
City of Norfolk
Microcomputer Systems Analyst, Senior Supplemental Questionnaire
* QUESTION 1
The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.

* QUESTION 2
Please select the highest level of education you have completed.





* QUESTION 3
Please indicate how many years of experience you have in computer hardware and software support.



* QUESTION 4
Do you possess a CompTIA A+ or equivalent certification?


* QUESTION 5
Please describe your experience working on a technology help desk or in direct customer service. If you do not have experience, please write N/A.
* QUESTION 6
Please indicate your level of knowledge of Windows operating systems.



* QUESTION 7
Please indicate your level of knowledge of iOS operating systems.



* QUESTION 8
Please briefly describe the remote desktop management tools you have experience using. If you do not have experience, please write N/A.
* QUESTION 9
Please briefly describe the device management systems you have experience using and the functions you performed. If you do not have experience, please write N/A.
* QUESTION 10
Please indicate the mobile device management systems you have experience using and the functions you performed with them. If you do not have experience, please write N/A.
* QUESTION 11
Please describe your experience with any of the following technologies: Altiris Deployment Solution; Microsoft SCCM; Microsoft Automated Installation Kit (AIK); Symantec Ghost. If you do not have experience using these technologies, please write N/A.
* QUESTION 12
Are you able to work periodic 24-hour on-call rotation shifts?


* QUESTION 13
Are you able to report to work in the event of an emergency or natural disaster?


* QUESTION 14
Do you have a valid driver's license?


* QUESTION 15
Please provide an explanation of any periods of unemployment that are 30 days or longer. Indicate N/A if you have not experienced any periods of unemployment.
* QUESTION 16
Do you currently reside in the City of Norfolk?


* QUESTION 17
Are you a current or previous City of Norfolk employee?



* QUESTION 18
Please indicate your veteran status. (A copy of your long form DD-214 may be required)



* Required Question