City of Missouri City
Telecommunications Officer - 911 Dispatcher- Reviewing Applications
MISSOURI CITY, TX
Full Time
04302018_2
POLICE
04/30/2018
MISSOURI CITY, TX
Full Time
04302018_2
POLICE
04/30/2018
Definition
This is an entry-level, technical staff, full-time position with the City of Missouri City Police Department. Generally working 2nd and 3rd shift, weekends and holidays. The incumbent is responsible for dispatching police, fire and animal control personnel to emergency and non- emergency calls for service in the City.
Examples of Work
• Respond to emergency calls for service, collect essential information from callers; determine nature of emergency; dispatches appropriate personnel; assist callers according to Departmental policies and procedures;
• Provide information to police or fire personnel; refer non-emergency calls to appropriate departments; enter data into division, department or similar databases; and assist walk-in visitors;
• Perform clerical or administrative duties; research information as requested or directed; provide information to the public and other departments; and process various documents;
• Record and maintain systems and jail board logs;
• Develop and maintain familiarity with the City's geography;
• Must be able to work any shift, weekends and/or holidays;
• Perform other related duties as assigned;
• Subject to 24-hour recall.
Education, Experience, or Certification
A High School Diploma or General Education Development (GED) Certificate and a minimum of 40 words per minute are required. One year or more professional experience as a public safety dispatcher is preferred. Prior experience as a dispatcher, customer service representative or closely related experience is desired.
EXPERIENCE PREFERRED BUT NOT NECESSARYTEST DATE: 5/30/2018
Supplemental Information
The Department of Human Resources & Organizational Development may consider an equivalent combination of education, training and/or experience.
- Employer
- City of Missouri City
- Phone
-
(281) 403-8500
- Website
- http://missouricitytx.gov
- Address
-
1522 Texas Parkway
Missouri City, Texas, 77489
- Employer
- City of Missouri City
- Phone
- (281) 403-8500
- Website
- http://missouricitytx.gov
- Address
-
1522 Texas Parkway
Missouri City, Texas, 77489
- Telecommunications Officer - 911 Dispatcher- Reviewing Applications Supplemental Questionnaire
- * QUESTION 1
- Which of the following best represents the highest level of education you have earned?
- * QUESTION 2
- Which of the following best represents your keyboarding/typing speed in Words Per Minute (WPM)?
- * QUESTION 3
- Which of the following best represents the field or area in which you earned your experience as a customer service representative, dispatcher, call center specialist or closely related field?
- * QUESTION 4
- Beginning on September 1, 2015, The Texas Commission on law enforcement added required training for Telecommunication Officers, leading to certification. Which of the following best represents your certification status:
- * QUESTION 5
- Have you ever been convicted of any felony offense? (A conviction includes probation, community supervision, or deferred adjudication for purposes of this application)
- * QUESTION 6
- Have you ever been convicted of a Class A Misdemeanor? (A conviction includes probation, community supervision, or deferred adjudication for purposes of this application)
- * QUESTION 7
- Have you ever been convicted of a Class "B" Misdemeanor? (A conviction includes probation, community supervision, or deferred adjudication for purposes of this application)
- * QUESTION 8
- If you have a Class "B" Misdemeanor conviction, how long ago was said conviction?
- * QUESTION 9
- Have you been cited for a "moving" traffic violation within the past 12 months (e.g., speeding, ran red light, ran stop sign, etc.)?
- * QUESTION 10
- Other than a traffic ticket, have you ever been convicted of a Class "C" Misdemeanor? (A conviction includes probation, community supervision, or deferred adjudication for purposes of this application)
- * QUESTION 11
- If you answered "Yes" to the Class "C" misdemeanor question, indicating having a conviction, how long ago was said conviction?
- * QUESTION 12
- Have you ever sold, or possessed a controlled substance with the intent to deliver?
- * QUESTION 13
- Have you performed any kind of drug related activity after age 25?
- * QUESTION 14
- Have you ever used illegal drugs such as cocaine, heroin, speed, steroids, downers, etc.?
- * QUESTION 15
- If you answered "yes" to ever using illegal drugs, how many times did you use?
- * QUESTION 16
- Have you ever used any "hallucinogenic" drugs such as ecstasy, LSD, PCP, or any other types of hallucinogens?
- * QUESTION 17
- How many times have you used marijuana, if ever?
- * QUESTION 18
- When was the last time you used marijuana, if ever?
- * QUESTION 19
- Are you aware of ANY information that would preclude you from assuming the role of Communications Officer (911 Operator) with the City of Missouri City Police Department?
- * QUESTION 20
- How often have you taken high risk emergency calls via telephone, such as reports of traffic accidents, requests for assistance related to violent crimes, or similar emergency calls for assistance)?
- * QUESTION 21
- If invited, are you able to attend a two-part (approximately five hour testing process that includes keyboard exam, written test, and similar assessments)?
- * Required Question