Ambulance Operator Coordinator

Under general supervision, this non-sworn mid-management position plans, coordinates, monitors, and evaluates the effectiveness of the Basic Life Support (BLS) ambulance transport component of the Glendale Fire Department's Emergency Medical Services Program. 
 
Essential functions of the job include, but are not limited to, the following:
Coordinates the medical quality assurance program as it relates to the BLS ambulance transport component.
 
Ensures the Department and appropriate personnel are in conformance with all State and County Emergency Medical Technician (EMT) regulatory requirements.
 
Trains and supervises Ambulance Operators in the performance of their duties; identifies training needs via the quality improvement process; coordinates, facilitates, and/or conducts training activities.
 
Schedules subordinate personnel utilizing TeleStaff and ensures adequate staffing of positions, making necessary or requested adjustments in shift scheduling; maintains automated employee attendance/payroll records.
 
May be required to staff a BLS ambulance as needed.
 
Plans and coordinates the maintenance of all Emergency Medical Services (EMS) related vehicles, equipment, and supplies. 
 
Initiates letters, memos, requisitions, budget forms, and personnel transactions.
 
Assists in the selection process of Ambulance Operators and recommends appointments.
 
Monitors all EMT's, including Ambulance Operators and sworn personnel, for compliance with EMT educational requirements. 
 
Keeps Fire Management apprised of any or anticipated personnel and/or operational problems or issues.
 
Reviews reports of incidents prepared by subordinate staff in order to ensure accuracy and completion. 
 
Maintains medical information in a confidential manner subject to the Health Insurance Portability and Accountability Act (HIPAA).
 
Assists in the development of objectives, policies, and procedures as needed.
 
Participates in ride-alongs in order to effectively monitor and evaluate the BLS Program and subordinate staff.
 
Evaluates legislation, regulations, and local protocols that may impact Emergency Medical Services and makes necessary recommendations.
 
Keeps abreast of Department rules, regulations, procedures, and new trends and innovations in the field of emergency medical services.
 
Ensures new information and changes in operations are passed onto subordinates and that an appropriate degree of understanding is achieved and new procedures are followed.
 
Ensures subordinates are completely familiar with and able to apply rules, regulations, policies, practices and procedures of the Department.
 
Reviews and evaluates employee's job performance, and recommends appropriate personnel action.
 
Assists in budget preparation and budgetary transactions as assigned.
 
Participates in training and public education activities. 
 
Works collaboratively with sworn personnel in carrying out the duties of the position.
 
Ensures Department services are provided with exceptional customer service and the highest level of ethical standards.
 
Drives on City business as necessary.
 
Assumes responsibility for ensuring the duties of this position are performed in a safe, efficient manner.
 
Performs other related duties as assigned or as the situation requires.

Knowledge, Skills & Abilities
Knowledge of:
Budgetary process and procedures.
California Vehicle Code.
Department policies, rules, regulations and responsibilities.
EMS procedures and equipment.
EMT practices and procedures.
Principles of management, administration, supervision, and training.
TeleStaff.
 
Skill in:
Conflict/complaint resolution.
 
Ability to:
Analyze legislation. 
Communicate effectively in English, both orally and in writing.
Comprehend complex medical concepts. 
Effectively train, counsel, motivate, and supervise subordinates.
Establish and maintain smooth working relationships and effectively resolve interpersonal conflicts.
Foster a teamwork environment.
Lead, coach, instruct and motivate employees.
Model and practice the highest standards of ethical conduct.
Organize, assign and schedule workload among employees.
Perform competently under pressure in stressful situations.
Provide clear work instruction.
Provide exceptional customer service to the public and internal City employees.
Read, write and comprehend directions in English.
Research and analyze data and prepare clear and concise reports.
Review and evaluate employees' job performance.
Serve as a positive example for subordinate staff particularly regarding work ethic, attitude, and interpersonal skills.
Speak before groups and effectively present materials or information.
Word process general correspondence and prepare reports, PowerPoint presentations, spreadsheets, charts and graphs utilizing various software applications, including Microsoft Office, Staffing and Records Management software.
 
Other Characteristics
Willingness to:
Assume responsibility for maintaining a safe working environment.
Plan, initiate, recommend and carry out personnel actions.
Work necessary hours and times to accomplish goals, objectives, and required tasks in a timely manner.
 
Must be of good moral character without past history of involvement in criminal activity or other unacceptable conduct. 
           
Experience
Five years recent experience in the delivery of emergency medical care, one year of which must be in a supervisory capacity.
Experience in delivery of skills training and education is highly desirable.
 
Education/Training
An Associate of Arts or Associate of Science Degree in a related field is required.
A Bachelor of Arts or Bachelor of Science Degree is desirable. 
Completion of either a Registered Nursing Program or a Paramedic Training Program is required.

License(s)/Certification(s)
Valid California Class C driver's license with an acceptable driving history.
Valid California Motor Vehicle Ambulance Certification Endorsement is required. 
Possession of a valid California Registered Nursing License or possession of a valid California State Paramedic  License is required.
California Fire Service Training and Education System (CFSTES) Instructor I, II, III Certification or equivalent is desirable.
 

The examination will consist of an evaluation, a written exam, and an oral, with the evaluation as a qualifying step, written – 25%, and oral – 75%.  Candidates must pass each exam component with a minimum score of 70% in order to be placed on the eligible list.  All applications, resumes and submitted reference materials will be reviewed and evaluated and only the best-qualified candidates based on applicable experience will be invited to the selection process.  Any evaluation will be based on the candidate's education and experience as related to the position.  Any examination will be to evaluate the candidate's education, experience, knowledge and skills for the position.  The City of Glendale reserves the right to modify the above stated examination components and/or weights.  Should this be necessary, the candidates will be notified of the specific examination components and weights prior to the administration of any examination.  The selected candidate will be subjected to a background check including Livescan fingerprinting. TIME AND PLACE OF THE EXAMINATION WILL BE ANNOUNCED. The City of Glendale conforms with State and Federal obligations to make reasonable accommodation for applicants and employees with disabilities.  The Human Resources Department asks that it be advised of special needs at least five days prior to the first test part so that a reasonable accommodation may be made. The provisions of this bulletin do not constitute an express or implied contract.  In compliance with the Immigration Reform and Control Act of 1986, the City of Glendale requires that all new employees provide documentation to establish both work authorization and identity.