City of Rochester
Ltd Appt - Box Office Attendant - MCC
SALARY
$10.40 Hourly
LOCATION
55904, MN
JOB TYPE
Limited Appointment
JOB NUMBER
20180527
DEPARTMENT
Mayo Civic Center
OPENING DATE
04/16/2018
SALARY
$10.40 Hourly
LOCATION
55904, MN
JOB TYPE
Limited Appointment
JOB NUMBER
20180527
DEPARTMENT
Mayo Civic Center
OPENING DATE
04/16/2018
POSITION DESCRIPTION
Box Office Attendant
"Mayo Civic Center is Southern Minnesota's premier destination for local, regional, national and international conventions, entertainment, social and sporting opportunities. Serving as a vital economic generator for the region, Mayo Civic Center focuses on providing an exceptional experience by delivering world-class service and high-quality, versatile facilities."
Nature of Work
This is a part-time seasonal/temporary position that provides ticket sales for concerts, theatre performances, sporting events, trade shows, and other ticketed events held at the Mayo Civic Center. The role of the Box Office is to provide efficient and convenient methods of distributing tickets and event information.
At the Mayo Civic Center we strive to be world class in everything we do. To achieve that goal in the Box Office, we build our team with people who are passionate about delivering the highest standards of customer care.
Work Schedule
Mayo Civic Center is currently seeking daytime staff who will primarily work 3-4 hour shifts Monday through Saturday and event staff who will primarily work event shifts during evenings, weekends and holidays. Event shifts are scheduled "as needed" based on event bookings and are approximately 3-6 hours in length.
Wage Information
Starting wage is $10.40 per hour.
Applications will be accepted until all positions are filled.DUTIES AND RESPONSIBILITIES
The work below is representative of the scope of work performed within this job classification. Individual job duties will vary based on work assignment.
- Serve as the first point of contact to welcome all Mayo Civic Center visitors, customers, clients, staff and guests.
- Contribute to an exceptional customer service experience for all visitors and guests to the Mayo Civic Center.
- Sell tickets to Mayo Civic Center events using the TICKETMASTER ticketing system
- Collect payments by cash, check, credit cards, gift certificates, or vouchers
- Accurately issue change due, receipts and refunds to maintain a balanced cash drawer
- Reconcile cash drawer against daily sales report at the end of shift
- Provide event information regarding performance times, venue location, ticket pricing and seating arrangements
- Explain Box Office policies and resolve routine problems regarding ticket sales
- Answer telephone calls, take accurate messages, and pass them on to the appropriate person in a timely manner
- Act as a "Visitor Center" by providing lodging, food, entertainment and other miscellaneous information to visitors of Rochester
- Perform other duties as assigned or necessary
MINIMUM QUALIFICATIONS
Applicants must:
- Possess a High School diploma or the equivalent (GED)
- Be at least 18 years old
- Have the ability to deal professionally and tactfully with the public
- Experience with computerized ticketing systems preferred
ADDITIONAL INFORMATION
KNOWLEDGE, SKILLS AND ABILITIES
Knowledge of: computerized ticketing systems.
Skill in: the use of Microsoft Office software; and in providing excellent customer service.
Ability to: correctly count, verify and balance large sums of money; follow verbal and written instructions; communicate effectively verbally and in writing; understand and follow oral and written instructions; and stay calm in pressure situations and multi-task.
PHYSICAL AND ENVIRONMENTAL CRITERIA
In compliance with the Americans with Disabilities Act, the following represents the physical and environmental demands for this position. The employee must be able to perform the essential functions with or without accommodation.
Work is primarily done while sitting, with a combination of reaching, handling and fine dexterity also necessary.
- Employer
- City of Rochester
- Phone
-
(507) 328-2555
- Website
- http://www.rochestermn.gov/departments/human-resources/employment
- Address
-
201 4th Street SE
Rochester, Minnesota, 55904
- Employer
- City of Rochester
- Phone
- (507) 328-2555
- Website
- http://www.rochestermn.gov/departments/human-resources/employment
- Address
-
201 4th Street SE
Rochester, Minnesota, 55904
- Ltd Appt - Box Office Attendant - MCC Supplemental Questionnaire
- * QUESTION 1
- The following supplemental information may be used as a scored evaluation of your knowledge, skills and experience. Be certain that the choices you make correspond to the information you have provided in your application and resume. You must be honest and accurate in answering the supplemental questions and do not type "see resume". You may also be asked to demonstrate your knowledge and skills in a work sample or during an interview for this position. By completing this supplemental questionnaire you are attesting that the information you have provided is true and accurate. Any information provided may be reviewed by the hiring manager. Any misstatements or falsification of information will eliminate you from consideration or may result in dismissal. Do you understand and agree with this statement?
- * QUESTION 2
- The City of Rochester requires Box Office Attendants to be at least 18 years old. Are you at least 18 years old?
- * QUESTION 3
- For public employment purposes, Minnesota Statute 179A.03 defines a full-time student as being under the age of 22, enrolled full-time in a nonprofit or public educational institution prior to being hired, and have indicated an intention to continue as students during or after their temporary employment. Are you a full-time student according to this definition?
- * QUESTION 4
- Do you have any employment experience selling event tickets using TICKETMASTER?
- * QUESTION 5
- Describe your employment experience selling event tickets using TICKETMASTER. Include the name of your employer(s), length of employment and duties performed. If no experience, type "N/A".
- * QUESTION 6
- Do you have any employment experience operating a cash register/collecting money, answering phones and/or providing customer service?
- * QUESTION 7
- Describe your employment experience operating a cash register/collecting money, answering phones and/or providing customer service. Include the name of your employer(s), length of employment and duties performed. If no experience, type "N/A".
- * QUESTION 8
- This position will be primarily scheduled for daytime hours and "as needed" based on event bookings. Work shifts are approximately 3 – 4 hours in length and may occasionally extend to 6 hours. Note: Shift times are approximately: Mornings - 9:30 am to 1:30 pm Afternoons - 1:30 pm to 5:30 pm. Evenings - start between 5:00 and 6:00 pm to conclude between 9:00 and 10:00 pm. *Work may include some evenings, weekends, and holidays. Please indicate your work availability. Select all that apply
- * QUESTION 9
- Please list the languages other than English that you are able to understand and speak. (Select all that apply) NOTE: if asked to interview, you will be required to demonstrate your ability.
- QUESTION 10
- OTHER QUALIFICATIONS: Describe any other special training you've completed or skills and experience you currently possess that you feel would make you the best-qualified person for this position.
- * QUESTION 11
- CONDITIONS OF EMPLOYMENT: If offered employment, are you willing to undergo a background investigation which may include, but not limited to: verification of employment and educational records, identification verification, driver's license record and a criminal history?
- * Required Question