IT Systems Engineer 2 - IT Infrastructure and Operations User Services Team (2 positions)

As an IT professional, the IT Systems Engineer 2 position is responsible for providing the following:
 

• Operational support for Pierce County user services including end user software and hardware, on-premise and cloud based services, end user class operating systems, and all peripherals that support mission critical County business processes.
• Assistance with the implementation and monitoring of new technology standards to assure County's technology needs are continually met.
• Experience in a majority of the following technologies: Microsoft Windows OS environments, Internet browser technologies, hosted and cloud software services, Microsoft Active Directory environments, and IT security practices.
• Methodical troubleshooting skills.
• Coordinating, leading and contribution on IT projects.
• Participation in projects to include the specification of requirements to implementation.
• Methodical service management skills. (ITIL, COBIT)
• Implementation and monitoring of IT processes and services.
• Work with vendors, teammates and other internal teams for on-going business support.
• Tier I/II technical support for software services, systems and platforms.
• Extensively collaborate with team members to recommend new technical solutions and system processes.
• Participate in; gathering system requirements, developing RFQs/RFPs, product evaluations, testing, recommending and implementing solutions.
• Participate in cross-training and facilitate information sharing among team members.
• Facilitate and perform information sharing with other cross functional IT teams.
• Excellent interpersonal and organizational skills, diplomacy, and positive attitude.
• Good communication and presentation skills.
• Ability to make decisions independently.
• Ability to work after hours and weekends as needed.
• Ability to work under stress and the pressure of deadlines.
• Flexibility and the ability to adapt to constantly changing priorities.
• Must be able to lift and carry up to 40 lbs.

A Bachelor of Arts or Bachelor of Science degree in information technology, engineering, computer sciences, business, public administration or related field and four or more years of information technology experience required. Additional education or experience may substitute for the recruiting requirements.

SPECIAL REQUIREMENTS AND/OR QUALIFICATIONS:   A valid Washington State driver's license may be required when travel is required of the position. Ability to successfully complete a Pierce County background investigation.  Fingerprint and in-depth criminal history check (limited to the last 10 years) may be required. 

Applicants must be currently authorized to work in the United States on a full time basis.
 

To be considered for this opportunity please: Complete and submit an online Pierce County Employment Application by selecting "APPLY" above or go to:  www.piercecountywa.org/jobs.
 
If you do not have internet access, you may visit your local public library or any WorkSource location and use their computers. Individuals needing accommodation in the application, testing process or need this job announcement in an alternative format you may call Human Resources at (253) 798-7480, at least two days prior to the need.
 
This is a competitive selection process. Your application form will be reviewed and evaluated for the quality and quantity of education/experience in the areas listed. Applicants whose qualifications most closely correspond to the County's needs will be eligible for further consideration. Notification of application status normally occurs 4 to 6 weeks after the closing date. Short notice may be given to applicants to participate in further selection processes which may include written, oral and performance examinations, and final interviews.
 
As an Equal Employment Opportunity Employer, Pierce County welcomes a diverse workforce. Pierce County does not discriminate based on race, creed, religion, color, national origin, sex, sexual orientation, marital status, age, disability, veteran status, the presence of any sensory, mental, or physical disability, or the use of a trained guide dog or service animal by a disabled person.