911 Telecommunicator - 041218 - 00254

Operates communications equipment, multi-telephone lines, and computers associated with police, fire, E-911, and emergency medical communications, which may include telephone equipment, radio communications equipment, audio recorder, TTY/TDD machine, alarm panels, security monitors, general office equipment, or other equipment/systems.
 
Receives, screens, processes, and monitors emergency 911 calls and non-emergency calls from the public and other police/public safety agencies by radio and telephone
 
Evaluates, categorizes, and prioritizes calls
 
Determines proper zone/jurisdiction of request
 
Refers callers to other agencies as appropriate
 
Receives routine calls for the department and records messages for department personnel
 
Dispatches appropriate agency personnel to incident locations
 
Determines nature of emergency, location of incident, number of units needed, and nearest available units
 
Dispatches ambulances, fire fighters, or other agencies as appropriate
 
Maintains communications with all parties involved in emergency situations
 
Monitors status/location of officers and emergency units; assists emergency personnel in locating addresses
Conveys information between callers and emergency personnel, general public, public safety agencies, hospitals, businesses, alarm companies, department personnel, or other individuals/agencies
 
Responds to requests from officers for backup, emergency units, information, or other assistance.
 
Operates a computer to enter, retrieve, review or modify data; verifies accuracy of entered data and makes corrections
 
Utilizes word processing, database, spreadsheet, computer-aided dispatch (CAD), or other software programs
 
Performs basic maintenance of computer systems, communications equipment, and general office equipment
 
Inspects equipment for proper operations; monitors equipment alarms to identify problems; performs daily backups of computer data
 
Clears paper jams and replaces audio tapes, paper, ink or toner; coordinates service/repair activities as needed
 
Maintains logs, computer records, and hard-copy records of calls, work activities, activities of dispatched units, and related information
 
Enters call details into computer-aided dispatch (CAD) system
 
Prepares complaint cards to record calls of a significant nature
 
Maintains daily logs of shift events/activities
 
Maintains current maps, bulletins, telephone lists, directories, procedures, and other reference materials
 
Shreds/destroys sensitive documents as directed
 
Exchanges pertinent information with department personnel, other departments, and outside agencies
Distributes incoming information/documentation to appropriate personnel
 
Monitors incoming faxes and teletypes
 
Provides information/documentation to other departments and outside agencies as requested.
 
Monitors radio traffic of other departments and other law enforcement, emergency, and non-emergency agencies to respond to radio calls and to maintain an awareness of activities
 
Monitors weather updates; provides emergency notification of severe weather to appropriate personnel
 
Communicates with alarm companies
 
Coordinates exchange of information between police officers, alarm companies, and key holders or contact persons
 
Prepares or completes various forms, reports, correspondence, logs, lists, or other documents
 
Records all information via computer, performs data entry functions by keying data into computer system
 
Generates computerized reports and manual reports, forms and related documentation
 
Monitors inventory of department forms and supplies
 
Ensures availability of adequate materials to conduct work activities;
Initiates requests for new/replacement items as needed
 
Communicates effectively and coherently over radio channels while initiating and responding to radio communications
 
Communicates with supervisor, employees, other departments, callers, law enforcement personnel, fire personnel, emergency medical personnel, medical facilities, federal/state/local public safety agencies, court officials, utility companies, social service agencies, government agencies, other jurisdictions, the media, the public, outside agencies, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems.
 
Responds to questions or complaints related to department operations
 
Provides information and assistance related to department services, classes, procedures, forms, or other issues
 
Researches problems and initiates problem resolution
 
Maintains confidentiality of departmental documentation and issues
 
Maintains current knowledge of applicable laws, regulations, policies, and procedures; maintains an awareness of new procedures, trends, and advances in the profession; reads professional literature
 
Maintains professional affiliations; attends workshops and training sessions as appropriate
 
Maintains familiarity with the protocol for dangerous and extreme situations such as a natural disaster or epidemic
 
Work hours as scheduled
 
Perform duties at assigned work station that is determined by your supervisor
 
Assignment to Sheriff's Department may involve the following additional duties:
 
Responds to requests from law enforcement personnel or other authorized individuals for information involving license plates, driver's license records, criminal history records, warrants, missing/wanted persons, location of individuals, stolen property, telephone numbers, or other information; obtains/provides background information as requested by authorized personnel.
 
Dispatches law enforcement units, wreckers, and utility crews; maintains communications with utility crews, and wrecker services.
 
Operates national or state criminal information computer systems (NCIC/TCIC) to retrieve/update  criminal information and motor vehicle/license records; enters, removes, confirms, and/or updates various data; runs inquiries on data such as vehicle registrations, driver's license records, criminal histories, warrants, stolen
 
property, or missing/wanted persons; receives BOLO notices and broadcasts/distributes as appropriate; maintains records of NCIC/TCIC validations; ensures integrity/security of data and adherence to NCIC/TCIC requirements.
 
Monitors radio traffic of other departments and other law enforcement, emergency, and non-emergency agencies to respond to radio calls and to maintain an awareness of activities.
 
Receives various forms, reports, correspondence, logs, lists, NCIC/TCIC bulletins/reports, teletypes, criminal history reports, driver history reports, BOLO notices, validations, pawn shop slips, house checks, NCIC/TCIC guides, 911 guidelines, training materials, policies, procedures, local/jurisdictional maps, street guides, directories, reference materials, or other documentation; reviews, completes, processes, forwards or retains as appropriate.
 
Prepares documentation for domestic abuse cases as needed.
 
ADDITIONAL FUNCTIONS
 
May speak publicly to schools, civic organizations, and others in regards to the duties and responsibilities of the job.
 
May be responsible for updating wall maps of Patrol Zones and Fire Districts.
 
May assist in training new employees.
 
Performs general/clerical tasks, which may include making copies, sending/receiving faxes, filing documentation, or processing incoming/outgoing mail.
 
Performs basic cleaning/housekeeping tasks associated with maintaining office and work areas.

High school diploma or GED; supplemented by 2 months previous experience and/or training involving public safety dispatching, radio communications, and personal computer operations; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. May require possession and maintenance of valid Emergency Medical Dispatcher certification, 911 Operator certification, and/or CPR/First Aid certification. Operation of national/state criminal information systems requires possession and maintenance of valid N.C.I.C., T.C.I.C., T.I.E.S., and/or N.L.E.T.S. Terminal Operator certification. Must possess and maintain a valid Tennessee driver's license.

 

PERFORMANCE APTITUDES
 
Data Utilization: Requires the ability to review, classify, categorize, prioritize, and/or analyze data. Includes exercising discretion in determining data classification, and in referencing such analysis to established standards for the purpose of recognizing actual or probable interactive effects and relationships.
 
Human Interaction: Requires the ability to provide guidance, assistance, and/or interpretation to others regarding the application of procedures and standards to specific situations.
 
Equipment, Machinery, Tools, and Materials Utilization: Requires the ability to operate, maneuver and/or control the actions of equipment, machinery, tools, and/or materials used in performing essential functions.
 
Verbal Aptitude: Requires the ability to utilize a wide variety of reference, descriptive, and/or advisory data and information.
 
Mathematical Aptitude: Requires the ability to perform addition, subtraction, multiplication, and division; the ability to calculate decimals and percentages; the ability to utilize principles of fractions; and the ability to interpret graphs.
 
Functional Reasoning: Requires the ability to apply principles of rational systems; to interpret instructions furnished in written, oral, diagrammatic, or schedule form; and to exercise independent judgment to adopt or modify methods and standards to meet variations in assigned objectives.
 
Situational Reasoning: Requires the ability to exercise judgment, decisiveness and creativity in situations involving the evaluation of information against sensory, judgmental, or subjective criteria, as opposed to that which is clearly measurable or verifiable.
ADA COMPLIANCE/PHYSICAL DEMANDS ANALYSIS
 
Physical Ability: Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or work station.
 
Sensory Requirements: Some tasks require the ability to perceive and discriminate visual cues or signals. Some tasks require the ability to effectively communicate orally in normal and stressful situations. Some tasks require the ability to hear sounds effectively.
 
Environmental Factors: Essential functions are regularly performed without exposure to adverse environmental conditions.
PHYSICAL DEMANDS ANALYSIS
 
STANDING AND WALKING
Estimated Total Hours: __1__ Maximum Continuous Time: 15 minutes
 
SITTING
Estimated Total Hours:     10      Maximum Continuous Time:     12      
 
LIFTING/CARRYING
Objects: More frequent in the first quarter of the year

 Weight        Hourly         Daily           Weekly            Monthly            Never
<10 lbs                                X
11-25 lbs                                                                                                    X
26-50 lbs                                                                                                    X
51-75 lbs                                                                                                    X
76-100 lbs                                                                                                  X
  >100 lbs                                                                                                   X

BENDING/SQUATTING/KNEELING
Tasks: Filing and inventory
Frequency: once a week for catch up filing day and on an as needed basis otherwise
 
REACHING
Hands Used:  RIGHT     LEFT    BOTH X
 
Distance   Direction   Frequency    Duration     Avg. Weight
0-20"            Both        Very Often  
21-36"         Never   
 
WORK CONDITIONS
Exposure to: Yes/No
Hot Temperatures: No
Cold Temperatures: No
Sudden Changes in Temperature: No
Noise: Yes 
Fumes: No
Cramped Quarters: No
Cold Surfaces: No
Hot Surfaces: No
Sharp Edges: No
Vibration: No
Fluorescent Lighting: Yes
Computer Monitor Screen Glare: Yes 
 
Inside Building___98__% of time
Outside __  _2___% of time
 
OTHER JOB DEMANDS
Does Job Require: Yes/No
Crawling: No
Jumping: No
Lying on Back: No
Lying on Stomach: No
Twisting: No
Sweeping/Mopping: Yes 
General Cleaning: Yes
Handling Trash: Yes

HAND USE
Type of Use: Yes/No/Frequency
Keystrokes: Yes
Grasp: Yes
Fine Motor i.e: writing, twisting hands or wrist, etc: Yes