INFORMATION TECHNOLOGY SUPERVISOR

OPEN/PROMOTIONAL

Depending upon area of assignment, duties may include but are not limited to the following:
 

• Oversees systems development and major enhancements of the City's information systems; assists in the development and implementation of departmental goals, objectives, policies, procedures, and work standards; supervises and participates in the preparation of studies and reports.
• Assists in the development and implementation of goals, objectives, policies, strategic planning, priorities, and work schedules for area of responsibility; documents complex procedures; prepares and maintains records of section projects and activities.
• Coordinates assigned activities with other departmental divisions; participates in committees and work groups; may lead or participate in planning or focus groups; may represent the division at City or public meetings.
• Selects, supervises, trains, and evaluates professional and technical subordinates; may be assigned to oversee mentoring of staff; provides technical advice and assistance to staff; selects and supervises the work of contractors.
• Assists in the preparation and administration of departmental division budget; supervises and participates in the preparation of information technology procurement and improvement programs and budgets; evaluates, performs needs assessments, and recommends the acquisition of computer hardware and software within area of responsibility; reviews and approves work orders, related bills, and purchase orders; prepares and monitors consultant agreements; directs the preparation, administration, and monitoring of professional service contracts for support services.
• Ensures responsiveness to customers in area of responsibility; responds to and resolves difficult and sensitive customer inquiries and complaints; resolves contractor claims; ensures improvements to customer service are carried throughout area of responsibility.
• Provides technical assistance and advice to other sections and City staff in areas of responsibility; stays abreast of new and proposed laws, regulations, codes, methods, materials, techniques, and applications in area of responsibility.

• Provides business application development, implementation, and support, including technical troubleshooting, researching of solutions, and coordination of vendor support.

• Manages citywide computer network infrastructure installation, maintenance, and operation and manages network installation and upgrade projects.

• Responsible for maintaining computer and/or radio inventory.
• Monitors problem management database and follows up with assigned personnel to ensure timely resolution of problems 

• Oversees and coordinates security efforts across the city, including information technology, human resources, communications, legal, facilities management, and other groups.
• Identifies security initiatives and standards; develops emergency procedures and incident responses; ensures security is maintained and updated; investigates security breaches.

• Monitors demand for information technology products and services through development and maintenance of the City of Stockton Information Technology Capital Plan (ITCP).
• Provides for effective and efficient management and allocation of limited information technology resources across multiple projects according to established City priorities.
• Supports centralized tracking and reporting of information technology projects throughout the entire City.
• Oversees mentoring of program managers, project managers, and staff in sound project management policies and practices. 

• Oversees City-wide technology architecture implementation based on program requirements and information technology strategies.
• Review and approve technology architecture changes taking into consideration end-user topology, security, performance, and interoperability requirements.  

Experience/Education:

• Must possess a valid California driver's license.

• Principles, practices, and trends of public administration, including management, organization, planning, cost/benefit analysis, budgeting, and project management and evaluation;
• Principles of employee supervision, training, development, and general personnel management;
• Inventory control methods and budget implementation;
• Principles, practices, and techniques for providing customer support;
• Principles and practices of project management, resource planning, and service level management;
• Trends and developments in business intelligence practices and related technologies, operating systems, and application development;
• Business intelligence services for analytics, reporting, and data transformation;
• Current trends in information technology including hardware, software, and methodologies;
• General computer hardware, software, and network architectures;
• Applications life cycle;
• Requirements assessment techniques;
• Information technology security methods;
• Risk assessment methods and protocols;
• Computerized equipment capabilities, hardware and software, computer terminology and technology, and telecommunications;
• Principles, practices, and techniques of network architectures, networking topology, cabling, TCP/IP networking, server systems, and data communication protocols and software;
• Principles and practices of computer and network requirements analysis;
• Principles and practices of technical problem solving and conflict resolution;
• Principles and techniques of hardware and software quality assurance and control;
• Principles, techniques, capabilities, and operational characteristics of systems development, system planning, and computer programming and processing on cross-platform computer systems, software packages, and related peripheral equipment;
• Principles and practices of computer and network requirements analysis; and
• Computerized equipment capabilities, hardware and software, computer terminology and technology, and telecommunications

• Solving problems utilizing limited resources;
• Using computers, computer applications, and software, including computer-based research tools;
• Project planning and management techniques relating to the development, acquisition, and installation of information technology;
• Managing, planning, assigning, and supervising the work of a diverse staff in the accomplishment of multiple projects;
• Managing multiple technical projects and adhering to deadlines;
• Using a variety of automated computer hardware and software systems;
• Communicating effectively both orally and in writing (i.e., presentations and staff reports);
• Exercising analytical skills in providing fact-based details to support ideas, recommendations, and analyses;
• Coordinating within own department and across departments to identify opportunities for shared use of information systems and technologies; and
• Establishing and maintaining effective working relationships within various work groups.

• Mobility – Constant standing or sitting for long periods of time while operating a keyboard; frequent bending; occasional walking, stooping, kneeling, reaching, pushing and pulling;
• Lifting/Carrying – Constant lifting/carrying of 0 to 10 pounds; frequent lifting/carrying of 11 to 25 pounds; occasional lifting of 26 to 50 pounds;
• Vision – Ability to read fine print, and/or normal type size print, and detect color; ability to read and see PC screens; ability to read and produce printed material and information displayed on a visual display terminal;
• Dexterity – Constant fingering (typing, picking, pinching), repetitive use of both hands, simple grasping and fine manipulation of either/both hands; occasional power grasping, pushing and pulling of either/both hands, and reaching above and below shoulder level;
• Hearing/Talking – Ability to detect specific noises, proper equipment operation; ability to understand what people are saying in normal conversation, over the telephone, and frequently over noise;
• Special Requirements – Frequently requires working evenings; occasionally requires working nights and weekends, and driving;
• Emotional/Psychological – Ability to concentrate, make decisions, work with the public, exercise sound judgment, handle stressful situations, and work alone;
• Environmental Conditions – Occasional to frequent exposure to noise, indoor cold/heat, working around equipment and machinery;
• Working Conditions – Primarily performed in an office environment which is typically quiet;
• Comprehension – Ability to understand, remember, and apply oral and/or written instructions or other information; ability to understand, remember, and communicate routine, factual information; ability to understand complex problems and to collaborate and explore alternative solutions; ability to understand opposing points of view on highly complex issues and to negotiate and integrate different viewpoints;
• Organization – Ability to organize thoughts and ideas into understandable terminology; ability to organize and prioritize own work schedule and work schedules of others on short-term (longer than one month) and long-term basis;
• Reasoning and Decision-Making: Ability to apply common sense in performing job; ability to make decisions which have moderate impact on immediate work unit and monitor impact outside immediate work unit; ability to make decisions which have significant impact on the department's credibility, operations, and services; and
• Communication – Ability to understand and follow basic instructions and guidelines; ability to complete routine forms, use existing form letters, and/or conduct routine oral communication; ability to compose letters, outlines, memoranda, and basic reports and/or to orally communicate technical information; ability to communicate with individuals utilizing a telephone; requires ability to hear and speak effectively on phone; ability to express or exchange ideas by means of the spoken word, communicating orally with others accurately, loudly, and quickly; ability to make informal presentations, inside and/or outside the organization, and speak before groups; ability to compose materials such as detailed reports, work-related manuals, publications of limited scope or impact, etc., and/or to make presentations outside the immediate work area.

• After on-line submittal, immediate notification will appear on your screen indicating your application has been received.  Please print this notice as proof of filing.
• Notification and correspondence will be sent via email only. No paper notices will be mailed to applicants. It is the applicant's responsibility to ensure a correct email address is provided and that correspondence is being received.
• NeoGov.com: You will receive correspondence via the e-mail address you placed on your application. Some e-mail accounts have been known to place these e-mails in the spam/junk file. Please check your e-mail folders or accept e-mails ending with neogov.com.