Information Technology Consultant (Expert Skill Level) / ITS - Technology Support Center

Employment Status: Full-time, temporary "exempt" position with the possibility of converting to probationary / permanent.

Work Schedule: Generally, Monday through Friday, 8:00 a.m. - 5:00 p.m.  May require night and weekends as needed.

Deadline: This position will remain open until filled.  Applications will be reviewed beginning Wednesday, April 18, 2018.

Current employees will be given preferred consideration.

Entry Qualifications:

To enter this classification, a strong foundation of knowledge and skills in technical information systems and application program packages is a prerequisite. This foundation would normally be obtained through a bachelor's degree in computer science, information systems, educational technology, communications, or related fields, and/or similar certified coursework in applicable fields of study. Advanced knowledge and skills for the Information Technology Consultant, depending on the nature of the position assignment, may include working knowledge of common software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of networks, data communication, and computer systems.

• Using tools such as Active Directory for accounts, GPOs, etc., PowerShell/Command Line for automation of tasks, SCCM for server and desktop patch management and baseline configuration, SCCM System Administration, Ghost imaging systems, RDC for remote desktop support, and other IT related utilities.
• Ensure systems/data access, secure server configurations and system performance is maintained, while responding to and resolving general Support Center calls from the University Enterprise Corporation (UEC) employees.
• Provide technical leadership and support for computer and information systems in the University Enterprise Corporation on campus by configuring, deploying, administering, and maintaining all of the UEC computer systems.
• Provide high quality technical support and world-class customer service to end-users with emphasis on customer service skills and desktop support skills.
• Develop and communicate solutions for complex business and technical issues within the UEC.  
• Work collaboratively with Information Technology Services staff and with student assistant technicians to ensure campus computer systems needed to conduct university functions are fully operational, secure, and comply with campus standards. 
• Assist the ITS Technology Support Center in their mission to provide world-class customer service to all university faculty, staff, and students.
• Perform all other related job duties as assigned.

Experience/Education:

• Applicants must possess experience equivalent to or must have a degree equivalent to a Bachelor's degree in computer science, information systems or in a closely related field.
• Applicants must have a minimum of five (5) years of experience in an IT Support field.  
• Experience working with MS-SQL databases and systems.

• Expert working knowledge of computer technology systems and equipment, Windows and Macintosh computer systems OS, and software/database applications.
• Expert working knowledge of Oracle Micros.
• Expert working knowledge of server hardware/software.
• Expert working knowledge of enterprise virtualization technologies including VMWare, VDI technologies and other desktop virtualization solutions.
• Expert working knowledge of software and Windows systems in a networked environment using Active Directory and Group Policy Objects, along with installation and maintenance procedures.  
• Experience with remediating malware infections, customizing Windows installations, writing documentation, and maintaining asset inventory.

• Effectively use internet, various IT management technologies and ticketing systems.
• Demonstrated ability to use and troubleshoot problems with Mac OS, and Windows (Desktop 7/8/10, MS Server 2008/2012/2016) computer systems.
• Demonstrated ability to use and troubleshoot problems with applications like the Microsoft Office Suite on Mac/Windows, web browsers, multimedia applications, web browser plug-ins, and other diagnostic and administrative software.
• Use consultative skills to assess user needs and provide appropriate technical support for instructional applications.
• Install and implement various software applications, analyze and troubleshoot system connection and interface issues, and resolve hardware and software problems.
• Ability to build and assemble personal computers and servers, and set up local area networks of computers and other related devices.
• Interpret and apply computing standards, protocols, policies, operating procedure, technical specifications, license agreements, confidentiality compliance, copyright laws, etc. to the computing environment.
• Communicate and collaborate professionally, along with the ability to translate and relate technical details to staff/faculty who possess various technical proficiencies.
• Manage and organize multiple tasks, interpret written information and instructions, establish and maintain effective, professional working relationships with a diverse group of faculty, staff, students and members of the outside community.
• Function cooperatively and productively as a member of a team.

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.

The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

California State University, San Bernardino is an Affirmative Action/Equal Opportunity Employer.  We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status. 

This position may be "Designated" under California State University's Conflict of Interest Code. This would require the filing of a Statement of Economic Interest on an annual basis and the completion of training within 6 months of assuming office and every 2 years thereafter.  Visit the Human Resources Conflict of Interest webpage link for additional information: http://hrd.csusb.edu/conflictInterest.html

This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096)