Customer Programs and Communication Manager

Responsible for oversight, development, coordination, and administration of business development, energy programs, special projects, key accounts, ERCOT settlements, electric rates and legislative and regulatory functions for Denton Municipal Electric.  These efforts will result in increased utility revenue, higher property values and property tax revenue, create new employment opportunities and aid in preserving the local control of the electric utility.

• Manages energy programs, special projects, key accounts, ERCOT settlements, electric rates, business development, legislative and regulatory affairs, and associated personnel
• Trains, supervises, and provides direction to EROCT Settlements and Rate Administrator, Energy Programs & Key Accounts Administrator, And Energy Services Business Analysts.
• Serves as alternative Public Information Officer; Works with City of Denton communications staff regarding DME programs and information distribution
• Develops and administers DME's business development programs
• Develops and coordinates DME web sites with other economic development web sites
• Assists in the negotiation of key contracts
• Supervises development of electric utility rates and annual load forecast; Makes recommendations regarding rate changes as necessary; Supervises monthly, quarterly, and annual rate reporting; Manages cost of service studies; Analyzes impacts of rates and/or rate changes for customers
• Promotes both economic and business development growth by identifying opportunities and developing targeted recruitment of large companies or developers considering investment in a facility or development in Denton
• Develops and produces branding and marketing materials to promote Denton and Denton Municipal Electric for large industrial and manufacturing customer recruitment
• Develops and maintains positive relationships with key economic development allies, including but not limited to, private sector investors, the Governor's Office of Economic Development, Dallas Regional Chamber, and national, regional, and local real estate brokers and land developers
• Represents Denton Municipal Electric (DME) at various community and civic functions (Council Breakfast, Chamber of Commerce functions, business retention visits, etc.); proposes strategies and presents policies
• Makes technical presentations at a variety of levels including City Council, Public Utilities Board, the Economic Development Partnership Board
• Manages projects as deemed necessary by the General Manager to ensure the continued success of DME's long and short-term vision
• Reviews State and Federal legislation to determine impact on DME pertaining to electric utility business, business development activities, local community development programs and activities; prepares comments regarding City's support or opposition; reviews community development policies and procedures of other municipalities
• Works with City of Denton Economic Development office and the Chamber of Commerce to facilitate recruitment activities
• Serves as primary point of contact to the City of Denton Public Information Office
• Prepares annual budget for Energy Services group; Develops program budgets; Monitors division and program spending for budget compliance
• Maintains regular and punctual attendance

• Performs other duties as assigned

• Bachelor's degree in Public Administration, Business Administration, or related field; plus
• Six years of increasingly responsible experience in the electric industry, business development, or equivalent professional experience including administrative or supervisory experience

• Master's degree in Public Administration, Business Administration, or related field; plus
• Four years of increasingly responsible experience in the electric industry, business development, or equivalent professional experience including administrative or supervisory experience

• Ability to communicate effectively both verbally and in writing
• Ability to develop informative and concise presentations to be delivered internally and externally
• Ability to form and maintain effective relationships with coworkers and customers
• Ability to multi-task between various activities and projects

• Must have a valid Class "C" Driver's License and valid state required minimum automobile liability insurance prior to employment (must obtain Texas Class "C" driver's license and state required minimum automobile liability insurance within 30 days of hire per state law)
• Must pass a drug test, driver's license check, criminal history background check, and social security number verification check
• Must be able to work outside of regular business hours as required

• Bilingual in Spanish and English
• Economic development experience
• Municipal government experience
• Legislative affairs experience