Manager of Programs and Systems

Most postings are open for a limited time, depending upon the number of applications received.  When the stated closing date is "Continuous", please apply immediately. The position may close without notice.

Pay Grade:  Manager 4

This position supports the mission and goals of the Foundation by ensuring the integrity of donor data through the maintenance and management of the Foundation's donor and program databases. In addition, this position administers Foundation-run programs and services and works with Foundation leadership to evaluate and enhance procedures and policies to improve day-to-day operations.

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described.

*Manages the various databases for Foundation including Raiser's Edge donor database, the Academic Works scholarship database, and the database for the tuition assistance program
   
*Establishes and maintains database controls and protocols to ensure confidentiality and reliability of data across platforms
   
*Designs and maintains web-based database services, including online donations, custom forms, and program applications
   
*Implements global changes, periodic imports/exports, data cleaning and other global database functions

*Manages Foundation-run programs, including student scholarships and employee tuition assistance

Supports development staff and leadership by producing custom reports and training staff on running reoccurring reports and queries
   
Conducts training and provides technical support for staff and volunteers working in the donor and scholarship databases
   
Arranges and recommends Raiser's Edge training for staff and volunteers, as needed
   
Evaluates and manages contracts and acts as liaison with all technology and programmatic partners
   
Acts as lead liaison for Raiser's Edge and Academic Works software and contracts
   
Assists leadership and development staff in planning, organizing, and implementing public and private fundraising initiatives
   
Promotes regular and ongoing opportunities for all staff to provide feedback on program operations
   
Ensures program activities operate consistently and ethically within the mission and values of the Foundation
   
Ensures the ongoing maintenance of information systems and infrastructure; makes recommendations regarding products, systems or technology necessary to meet current and future needs
   
Works with related staff to ensure administrative functions related to the smooth operation of programs, services and data management is maintained
   
Works with Foundation leadership to develop and maintain policies and procedures to improve Foundation operations
   
Works with senior leadership on the development of measurable outcomes and reporting processes and the maintenance of the Foundation's Institutional Effectiveness reporting
   
Provides programmatic input for strategic planning processes with senior leadership and staff

Knowledge, Skills & Abilities:

Excellent oral and written communication skills

Intermediate skills in Microsoft Office products, particularly MS Access and MS Word

An understanding of traditional fundraising principals and processes

Ability to exhibit good interpersonal skills and work well with others

Able to maintain records accurately and be able to meet deadlines consistently

Able to perform normal duties with minimal supervision

Excellent organizational skills

Requirements:  

Bachelors Degree

Three (3) years of experience with database management, program administration, and nonprofit information systems and infrastructure.

Experience managing and maintaining a Customer Relationship Management (CRM) database or nonprofit donor management software. 

Preferences:

Experience in higher education  

Experience with Blackbaud's Raiser's Edge

Essential Personnel:

TBD