State of New Mexico
Service Desk Technician (DPS #18021)
$16.61 - $27.69 Hourly
$34,548.80 - $57,595.20 Annually
Santa Fe (City), NM
Permanent Position
2018-00665
Department of Public Safety
Serv Dsk Sect-9210200000
02/16/2018
$16.61 - $27.69 Hourly
$34,548.80 - $57,595.20 Annually
Santa Fe (City), NM
Permanent Position
2018-00665
Department of Public Safety
Serv Dsk Sect-9210200000
02/16/2018
Job Description
Purpose of the Position:
What does the job do?
The Service Desk Technician is responsible for the support of the Department of Public Safety (DPS) desktop and a mobile computing environment which provides access to mission critical IT services including the DPS Computer aided Dispatch (CAD) system, Aspen, SafetyNet, eCrash, Activities, TraCS, and other applications on the law enforcement program (LEP) mobile systems as well as DPS computer systems located in remote physical facilities. In addition, the Service Desk Technician will support and troubleshoot the various applications that are provided by DPS to both internal DPS personnel and external Criminal Justice Agency (CJA) personnel.
How does the job get done?
This position provides daily support for requests and issues initiated by calls, emails and walk-ins placed by internal DPS personnel and external Criminal Justice Agency (CJA) personnel.
Who is the job done for?
Internal DPS employees and external Criminal Justice Agency (CJA) personnel.
The Ideal Candidate has experience in:- Providing technical support to end-users in a technical support capacity.
- Troubleshooting knowledge with computer hardware, software, and/or networks.
This position is a Pay Band IB.
Interviews are anticipated to be conducted within two weeks of closing date
THIS POSTING WILL BE USED TO CONDUCT ONGOING RECRUITMENT AND WILL REMAIN OPEN UNTIL POSITION HAS BEEN FILLED.Classification Description
Minimum Qualifications
- High School diploma or equivalency and one (1) years of experience in providing technical support to end-users for computer hardware, software, and/or network related problems.
Employment Requirements:
Pre-employment background investigation is required and is conditional pending results. Must possess and maintain a current Defensive Driving Course Certificate from the State of New Mexico or must pass and receive Defensive Driving Course Certification as a condition of continued employment. Must obtain and maintain a valid Driver's License.
Statutory Requirements:
N/A Supplemental Information
Why You Should Join Our Team
You will receive great health and retirement benefits. We also provide generous paid time off so you can spend more time with your family and have a positive work-life balance.
http://www.spo.state.nm.us/total-compensation.aspx
Working Conditions:
Work is performed in a law enforcement office setting with exposure to Visual/Video Display Terminal (VDT) and extensive personal computer and phone usage. Some sitting, standing, bending and reaching may be required. Occasionally work extra hours, weekends and holidays. Some travel me be required. Must be able to lift 50 lbs.
Conditions of Employment:
Working Conditions for individual positions in this classification will vary based on each agency's utilization, essential functions, and the recruitment needs at the time a vacancy is posted. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
Default FLSA Status:
Non-Exempt. FLSA status may be determined to be different at the agency level based on the agency's utilization of the position.
Bargaining Unit:
This position is not covered by a collective bargaining agreement.
Agency Contact Information:
Tim Struck, (505) 827-9292, or email: Tim.Struck@state.nnm.us
Link to Agency:
http://www.dps.nm.org/
Applicant Help/How to Apply:
http://www.spo.state.nm.us/State_Employment.aspx
Facebook
LinkedIn
- Employer
- State of New Mexico
- Website
- http://www.spo.state.nm.us
- Address
-
2600 Cerrillos Road
Santa Fe, New Mexico, 87505
- Employer
- State of New Mexico
- Website
- http://www.spo.state.nm.us
- Address
-
2600 Cerrillos Road
Santa Fe, New Mexico, 87505
- Service Desk Technician (DPS #18021) Supplemental Questionnaire
- * QUESTION 1
- Do you meet the minimum qualifications for this position? High School diploma or equivalency and one (1) years of experience in providing technical support to end-users for computer hardware, software, and/or network related problems. If responding yes: your work experience and/or education must be reflected in your Neogov application.
- * QUESTION 2
- How many years of experience do you have in troubleshooting and configuring TCO/IP and other ethernet, wireless or remote access equipment? Your work experience response must be reflected in your NEOGOV application.
- * QUESTION 3
- How many years of experience do you have in installing desktop software, including (e.g., ghosting/imaging)? Your work experience response must be reflected in your NEOGOV application.
- * QUESTION 4
- How many years of experience do you have in configuring and installing new desktop hardware? Your work experience response must be reflected in your NEOGOV application.
- * QUESTION 5
- How many years of experience do you have in administering support systems and user accounts by programming adds, deletions, and changes? Your work experience response must be reflected in your NEOGOV application.
- * QUESTION 6
- How many years of experience do you have working within an Information Technology Help Desk environment? Your work experience response must be reflected in your NEOGOV application.
- * QUESTION 7
- How many years of experience do you have in conducting extended problem diagnostics, resolved all issues, and documented the problem and resolution? Your work experience response must be reflected in your NEOGOV application.
- * QUESTION 8
- How many years of experience do you have in administering anti-virus software and Windows updates? Your work experience response must be reflected in your NEOGOV application.
- * QUESTION 9
- How many years of experience do you have in backing up/restoring applications for servers and personal computers? Your work experience response must be reflected in your NEOGOV application.
- * QUESTION 10
- How many years of experience do you have with Information Technology helpdesk ticketing software? Your work experience response must be reflected in your NEOGOV application.
- * Required Question