City of El Segundo
License/Permit Specialist I/II
$3,571.36 - $4,341.02 Monthly
$42,856.32 - $52,092.24 Annually
El Segundo, CA
Full-Time
2018-02-18
Planning and Building Safety
04/24/2018
Continuous
$3,571.36 - $4,341.02 Monthly
$42,856.32 - $52,092.24 Annually
El Segundo, CA
Full-Time
2018-02-18
Planning and Building Safety
04/24/2018
Continuous
Description
The Planning & Building Safety Department is looking to fill two (2) vacancies for the positions of License/Permit Specialist I / II. These positions are permanent full-time position in the City Employees Association (CEA). The salary range is $3,571.36 - $4,341.02 per month for License/Permit Specialist I and $4,040.68 - $4,911.47 per month for License/Permit Specialist II. The work schedule is a 9/80 schedule (every other Friday off), 7:00 a.m. to 5:00 p.m. In addition to the stated salary, the City provides the following benefits package: CalPERS retirement (2% @ 60 for "classic" members and 2% @ 62 for "new" CalPERS members); $1,115.67 /month for medical insurance*; $135 for dental/optical; $30,000 life insurance policy. *The City Employees Association is currently in negotiations with the City. Salary, benefits and other terms and conditions may be subject to change.
This is an open competitive recruitment process. Applicants must submit a City employment application (online), including answers to all supplemental questions. Only online applications will be accepted for this recruitment process.
Applications completed and submitted online by 4:00 p.m, Thursday, May 3, 2018 will be given first consideration. Application received after this date will be considered as needed until the position is filled.
Interested applicants are encouraged to prepare their application materials and responses to the supplemental questions ahead of time so they may apply during this application window. In order to prepare your online application, you may visit www.governmentjobs.com, open a "Career Seeker" account and create an application. Answers to supplemental questions should be prepared on a separate document so responses can be "cut" and "paste" easily once the
application filing opens.All properly submitted applications and supplemental questionnaires will be reviewed. Only those applicants appearing best qualified based upon the application materials submitted will be invited to participate in the testing process. The testing process will consist of a written examination (pass/fail) and a structured oral interview (weighted 100% for eligible list placement). The written exam will be a multiple choice test and will include questions related to language skills, computer skills and people skills. The written exam date and structured oral interview dates are to be determined. Candidates who pass all components of the selection process will be placed on an eligibility list in ranked order. Eligibility lists are normally valid for one year. The list may be extended to fill subsequent vacancies.
All new hires must successfully complete a one-year probationary period to obtain permanent status in this position.Essential Job Functions
- Essential functions, as defined under the Americans with Disabilities Act, may include the following duties and responsibilities, knowledge, skills and other characteristics. This list of duties and responsibilities is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and tasks performed by positions in this class.
License/Permit Specialist I: Under direct supervision, the License/Permit Specialist I performs clerical and related support functions relative to the receipt and processing of materials for issuance of designated permits and/or licenses; and provides departmental clerical support.
Characteristic Duties and Responsibilities:
Responds to routine inquiries from the public regarding license and/or permit application processes and procedures; provides information on other department/division programs and procedures.Receives and reviews forms, applications, plans and related materials for accuracy and completeness relative to license and/or permit requirements.
Calculates and collects fees according to established fee schedules and maintains related records.Prepares correspondence, notices, mailings and other materials related to license and/or permit processing, tracking, follow-up and the like.
Performs a variety of general clerical and word processing activities in support of department or division activities; prepares and organizes files and/or records for further processing; maintains files and filing systems.Maintains supplies including applications, forms and related documents; requisitions supplies according to established procedures.
License/Permit Specialist II: Under limited supervision, the License/Permit Specialist II performs technical-related functions relative to the receipt and processing of materials for issuance of designated permits and/or licenses; and provides departmental administrative/clerical support.
Characteristic Duties and Responsibilities:Responds to inquiries from the public regarding license and/or permit application procedures, policies and functions; researches documentation to respond to questions, complaints and/or problems and initiates appropriate course of action; provides information on other departmental/divisional programs and procedures.Receives and evaluates forms, applications, plans and related materials for accuracy and completeness relative to license and/or permit requirements; verifies existing licenses/permits as appropriate; issues licenses and/or permits when established requirements are met, assists applicants in meeting requirements where appropriate, or determines and initiates other appropriate course of action.Calculates and collects fees according to established fee schedules and maintains related records; calculates refunds and/or rebates and submits documentation for approval.Prepares correspondence, notices, mailings and other materials related to license and/or permit processing, tracking, follow-up and the like.Tracks projects, maintains logs and verifies records; prepares a variety of regular and special reports related to designated license and/or permit activities; performs a wide variety of general administrative and word processing activities in support of department or division activities. Qualifications
Minimum Qualifications:
License/Permit Specialist I: Graduation from high school or GED and two (2) years office clerical/administrative experience, including experience working with the public, or an equivalent combination of education and experience.
License/Permit Specialist II: Graduation from high school or GED and three (3) years office clerical/administrative experience, including or supplemented by training and/or experience in the field of work represented by the designated license and/or permit, or an equivalent combination of education and experience.
Knowledge, Skills, and Other Characteristics:
License/Permit Specialist I:
Knowledge of standard office practices, procedures and equipment operation.
Knowledge of records processing and maintenance procedure systems.
Skill operating typical office equipment, including computers and standard office computer programs.
Skill performing basic mathematical computations.
Skill sorting and maintaining files and records.
Skill understanding and following oral and written directions.
Skill receiving the public in person and over the telephone.
Skill establishing and maintaining effective working relationships with other department staff, other City employees and the public.License/Permit Specialist II:
Knowledge of designated license and/or permit recording systems, tracking, checking and approval procedures.
Knowledge of City codes, regulations and other requirements related to designated licenses and/or permits.
Knowledge of designated license and/or permit processing and fee structures.
Knowledge of practices, procedures and terminology of assigned function.
Knowledge of standard office practices, procedures and equipment operation.Skill operating typical office equipment, including computers and standard office computer programs.
Skill reading, interpreting and applying rules and regulations.Skill performing basic mathematical computations.Skill maintaining files and records.Skill understanding and following oral and written directions.Skill meeting the public in situations requiring diplomacy and tact.Skill communicating effectively both orally and in writing.Skill establishing and maintaining effective working relationships with other department staff, other City employees and the public.
Working Conditions:
Typical office environment
Licensing/Certification Requirements:
None.Supplemental Information
The Human Resources Department will make reasonable accommodations in the exam process to accommodate disabled applicants. If you have a disability for which you require an accommodation, please contact us at (310) 524-2328 no later than seven (7) calendar days before the test date.
- Employer
- City of El Segundo
- Phone
-
310-524-2381
- Website
- http://www.elsegundo.org
- Address
-
350 Main Street
El Segundo, California, 90245
- Employer
- City of El Segundo
- Phone
- 310-524-2381
- Website
- http://www.elsegundo.org
- Address
-
350 Main Street
El Segundo, California, 90245
- License/Permit Specialist I/II Supplemental Questionnaire
- * QUESTION 1
- The following supplemental questions will be used to evaluate your qualifications for the License/Permit Specialist I/II. Based upon the application materials and responses to the supplemental questionnaire, the best qualified candidates will be invited to participate in the selection process. Resumes are encouraged but will NOT be used in lieu of the application or supplemental questions. Please reach each question carefully and provide a thorough and complete response, detailing your experience. do NOT state "see resume" or "see application" to respond to any of the following questions. You will not have an opportunity to provide additional information if your application is not selected to proceed in the recruitment process, so you should be sure to detail ALL relevant work experience within your application and supplemental questionnaire. Do you understand and agree to the following?
- * QUESTION 2
- Tell us why you are interested in this position?
- * QUESTION 3
- Tell us about your prior customer service experience, dealing with the public and the type of business.
- * QUESTION 4
- Please list the type of computer programs and/or systems you have working knowledge of (such as MS Word, Excel, PowerPoint, others) and your level of each (basic, intermediate, or advanced).
- QUESTION 5
- Share an experience you had dealing with a difficult person and how you handled the situation. Share one example with a difficult customer situation and one example with a difficult co-worker situation.
- * Required Question