Fare Collections Manager

The Southern California Regional Rail Authority (SCRRA), operator of the METROLINK Commuter Rail System, is seeking a Fare Collections Manager who will provide technical support and execute work functions and projects associated with fare collection and transit system technologies, systemwide planning, integration, multi-modal projects and program implementation, including technical analysis for fare collection or transit related projects.

TO APPLY: This is a continuous recruitment with the first review of applications beginning Tuesday, February 28, 2018. Interested applicants are encouraged to apply immediately.

• Monitor and analyze ticket vending machine (TVM) performance.
• Provide oversight, recommendation and support for new station builds pertaining to fare collection equipment.
• Monitor, support, troubleshoot, and update mobile ticketing platform (retail app, inspect app, and optic readers).
• Lead cross-functional efforts to prepare, maintain and improve quarterly project expenditure forecasts for project budget planning and forecasting for the department.
• Manage the delivery and production of project cost and cash flow reports, scheduling of updates, staffing plans, risk analysis, and time impact analysis.
• Partner with the Senior Manager, Fare Collections in the development and implementation of security strategies to safeguard and protect all revenue collection systems, automated ticketing equipment, and revenue streams.
• Define project scope, goals and deliverables that support business goals in collaboration with SCRRA leadership and various stakeholders.
• Manage the work of program/project managers in the coordination and management of cost and scheduling activities for major capital projects, including the accurate forecasting and reporting of project costs.
• Identify and propose cost-effective methods/strategies for accomplishing project objectives.
• Establish and maintain relevant controls and feedback systems to monitor the operation of the department.
• Conduct research, formulate recommendations and prepare reports for presentation to Board of Directors, management, committees, and outside agencies.
• Participate in hiring and training. Evaluate and forecast staff requirements and schedules. Delegate and review work assignments.
• On-call support for system outages, which may include evening and weekend calls.
• Collaborate with SCRRA departments.
• Participate in the preparation and administration of assigned program budget; monitor expenditures.
• Prepare analytical and statistical reports on assigned project operations and activities. Report to executive leadership team on project status and issues relevant to changes in scope, schedule, trends, and costs.
• Communicate regularly with other managers, executive leadership, and other designated contacts within the SCRRA.
• Perform other related duties as assigned.

Education and Experience

• Bachelor's Degree in Computer Science, Computer Information Systems, Engineering or a related field.
• A minimum of three years of work experience in project management and business administration.
• A minimum of three years of systems integration.
• A minimum of one year of experience supervising personnel, contracts and consultants.
• Any combination of education and experience that provides equivalent knowledge, skills and abilities may be considered.
• Valid Class C Driver's License with a satisfactory driving record of no more than three moving violations and no DUI's within the last three years.

• Receives oversight from Senior Manager and Director level management.
• May be responsible for supervising and monitoring performance for a regular group of employees or vendors.

• Project management best practices, project delivery standards, processes and templates.
• SCRRA policies and procedures.
• Principles and practices of employee supervision and performance management.
• Principles and practices of fare collection services and technologies.
• Mobile platform such as Android and Apple operating systems.
• Knowledge of information technology such as operating systems, servers and networks.

• Use of Microsoft Office Suite with advanced skills in Word, PowerPoint, Excel and database management.
• Strong and effective, leadership, communication, team building and time management .

• Research, analyze, and evaluate new service delivery methods and techniques.
• Prepare clear and concise administrative and financial reports.
• Establish and maintain effective working relationships.

• Transition between standing, walking and sitting at varying lengths of time.
• Climb or balance and stoop, kneel, crouch or crawl.
• Use hands to finger, handle, feel and grasp tools to perform the duties of the position.
• Ability to lift, hold and move objects up to 50 lbs.
• Hear and perceive the nature of sounds.
• Listen and express or exchange ideas by means of spoken words.
• Visual acuity.

• Work is performed in a normal office environment with little exposure to excessive noise, dust, or temperature.  

Following a review of resumes and/or applications, the most highly qualified candidates will be invited to continue in the selection process.  Eligible applicants will be notified of the exact time and place of assessments and interview.  Candidates will be interviewed to determine their relative knowledge, skills and ability in job related areas.  Offers of employment may be contingent upon successful completion of a reference check, including degree verification and criminal records check provided through SCRRA.

Internal Candidates: Employees with active discipline as defined in the HR Policy No. 5.3 Positive Discipline Program and/or with performance that does not meet the standard for "meets expectations" as defined in the Performance Planning and Appraisal Process may be precluded from consideration and placement in the position.

In compliance with the Americans with Disabilities Act, the SCRRA will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

The SCRRA is an Equal Opportunity Employer. EEO/ADA