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City of Oakland

Supervising Case Manager (Continuous)

SALARY

$6,269.32 - $7,696.69 Monthly

$75,231.84 - $92,360.28 Annually

LOCATION

Oakland, CA

JOB TYPE

Full Time

JOB NUMBER

18-SC113-02

DEPARTMENT

Human Services Department

OPENING DATE

05/01/2018

CLOSING DATE

Continuous

SALARY

$6,269.32 - $7,696.69 Monthly

$75,231.84 - $92,360.28 Annually

LOCATION

Oakland, CA

JOB TYPE

Full Time

JOB NUMBER

18-SC113-02

DEPARTMENT

Human Services Department

OPENING DATE

05/01/2018

CLOSING DATE

Continuous

The Position

OPENED UNTIL FILLED

The City of Oakland is currently recruiting to fill a Supervising Case Manager vacancy within the Human Services Department. The ideal candidate will have superb leadership and supervisory skills, and possess a thorough understanding of the complex regulatory environment of federal/state Medicaid Waiver Programs serving frail elders and adults with disabilities. In addition, the ideal candidate will be able to plan, organize, train, manage and direct the work of Social Workers and Nurse Case Managers while having an understanding of Oakland's diverse and vibrant community. 

Under direction in the Human Services Department, the Supervising Case Manager position supervises case management services to frail seniors and functionally-impaired adults, including psychosocial health assessments, certifications, care plan developments and implementations, purchases and arrangements of client services, monitoring of clients, home visits, and documentation. The Supervising Case Manager may oversee daily operations of the Intake/Information and Referral unit; trains and supervises assigned staff; and performs related work as assigned. 

This is a public contact position.  Although no current vacancies require a specific language, the eligible list may be used to fill future vacancies that may require bilingual skills.

The eligibility list established from this recruitment may be used to fill other vacancies that occur within The City including full-time and permanent part-time positions, if applicable.

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Examples of Duties

Duties may include, but are not limited to the following:

  • Monitor daily case management activities of Case Managers and Nurse Case Managers; track number of clients enrolled, served, discharged, certifications, home visits, and cost/client.
  • Convene weekly team care-plan conferences to review and approve care plans and to assure quality, appropriateness, and cost effectiveness of services.
  • Complete psychosocial assessments as needed and review all assessments, reassessments, certifications and recertifications.
  • Approve services ordered by Case Management staff as detailed in the care plan.
  • Supervise the Medical Management Program for certain clients; review and record medication flow sheets; provide feedback to the Case Managers regarding status of the clients.
  • Conduct joint home visits with Case Managers to observe and evaluate performance and provide training and development pathways.
  • Supervise the Intake/Information and Referral unit.
  • Select, train, supervise, and evaluate subordinate staff.
  • Resolve conflicts between staff, clients, and clients' families.
  • Develop, maintain, and update case management systems, charts and files; maintain confidentiality of information.
  • Maintain a resource file or index to use for service arrangements, purchase services, information, referrals or consultations.
  • Ensure that Case Management staff enters client information, care plans, and case notes into a manual or computer-based file per California Department of Aging (CDA) standards.
  • Provide senior and long-term-care information, referral or consultation services to the public.

Minimum Requirements for Application

Any combination of education and experience that is equivalent to the following minimum qualifications is acceptable:

Education:
A Master's degree from an accredited college or university in social work, nursing, gerontology, psychology, counseling, sociology, rehabilitation or a related field.
 
NOTE: An exemption in lieu of a Master's degree may be obtained from the California Department of Aging. Candidates must possess a Bachelor's degree from an accredited college or university in social work, counseling, rehabilitation, nursing, gerontology, psychology, or sociology and the requisite experience in performing both administrative and clinical supervision duties as outlined in the California Department of Aging MSSP Site Manual. 

Experience:
Two years of progressively responsible experience performing case (care) management with frail seniors and/or functionally impaired adults, demonstrating expertise and ability as evidenced by successfully carrying out related responsibilities and supervising and training staff. Previous experience in a lead or supervisory capacity is highly desirable.
 
KNOWLEDGE AND ABILITIES:
Knowledge of:
  • Gerontology or high risk populations.
  • Components of case management and emerging long-term-care systems.
  • Available resources in the City, county, and state for long-term care.
  • State and federal regulations on social and health service programs.
  • Time and records management for case workers.
  • Interviewing techniques.
  • Case notes standards and techniques.
  • Computer systems and software.
Ability to:
  • Relate to the needs of multiracial-cultural low income frail seniors, functionally-impaired adults, and their families.
  • Make an accurate assessment of client's mental, social, and physical status.
  • Utilize effective oral and written communication skills.
  • Identify and solve problems on a timely basis.
  • Maintain accurate and up-to-date records.
  • Supervise, train and evaluate assigned staff.
  • Establish and maintain effective work relationships with those contacted in the performance of required duties.
LICENSE OR CERTIFICATE:
Successful incumbents in this job are expected to operate an automotive vehicle in the performance of the assigned duties.  Due to the nature of the assignment and the hours worked, public transportation may not be a cost-effective method for traveling to the various locations required.  Individuals who are appointed to this position will be required to maintain a valid California Driver's License throughout the tenure of employment OR demonstrate the travel to various locations or transport equipment in a timely manner as required in the performance of duties.
 
OTHER REQUIREMENTS:
Depending on the nature of assignment, candidates who receive offers of employment may be required to submit fingerprints, undergo a criminal record clearance, and have a physical examination including a TB screening.

Supplemental Information

The Selection Process
 
Stage I: The first stage in the selection process will consist of a review of each applicant employment application and supplemental questionnaire for minimum qualifications (weighted pass/fail).  Applications submitted without all required materials will not be given further consideration.
 
Stage II: The second stage may consist of subject matter experts evaluating and rating the completed supplemental questionnaires. Applicant responses to the supplemental questions must demonstrate the knowledge, skills and abilities listed in the qualifications section of this announcement.  The evaluation of supplemental questions may be weighted 100% of an applicant's score (before residency and/or veteran points) and may determine rank on the eligible list.  If a sufficient number of quality application packets are received, the supplemental screening may be followed by a third stage and the most qualified applicants will be invited to the next stage. Meeting the minimum qualifications does not guarantee advancement to Stage III.
 
Stage III: The third stage may consist of an oral examination that may be preceded by a brief assessment exercise (weighted 100%) and that will test the knowledge, skills and abilities listed in the qualifications section.
 
The ranked eligible list may be developed directly from the supplemental screening OR the results of Stage III. Candidates must earn a scale score of 70 in this examination process to be placed on the eligible list for employment consideration.   

Applicants are required to submit criminal history information upon request after receiving a conditional offer of employment. If the requested information is not furnished in a timely manner, applicants will not qualify for further consideration and will be removed from the eligible list.  
 
The City of Oakland reserves the right to modify the selection process as necessary to conform to administrative or business necessity.
 
How to Apply
 
Apply prior to the closing time of the job announcement and allow at least an hour to submit your application if you are a new user on the system. APPLICATIONS ARE ACCEPTED ONLINE ONLY.  You may apply and view current openings by visiting our employment opportunities webpage at:

http://agency.governmentjobs.com/oaklandca/default.cfm
 
If you do not have access to a computer, there are computer stations available at any City of Oakland Public Library. There are also work stations in the Department of Human Resources Management, 150 Frank H. Ogawa Plaza, 2nd Floor, Oakland, CA 94612. Workstations are available during regular business hours (normally 9:00 a.m. to 5:00 p.m.).
Our on-line application system is provided by NeoGov. If you have problems while applying online, please contact the Help Desk at (877) 204-4442.
 
You may also call the City of Oakland Department of Human Resources Management at (510) 238-3112 for information.
 
Date Of Examination:
Tentatively scheduled for late April 2018.  
 
The City of Oakland is an EEO/ADA Employer.

Employer
City of Oakland
Phone
(510) 238-3112
Website
http://www.oaklandca.gov/
Address
150 Frank H. Ogawa Plaza - 2nd Floor

Oakland, California, 94612
Employer
City of Oakland
Phone
(510) 238-3112
Website
http://www.oaklandca.gov/
Address
150 Frank H. Ogawa Plaza - 2nd Floor

Oakland, California, 94612
Supervising Case Manager (Continuous) Supplemental Questionnaire
* QUESTION 1
Please be sure to answer the supplemental questions thoroughly and accurately. Applicants are responsible for clearly, completely, and accurately identifying their qualifications. Responses to the supplemental questions can (and WILL) determine your application status and may affect your rank on the eligible list. By answering yes to this question, I certify that I have read and understand the statement above concerning submission of supplemental questionnaire responses.


* QUESTION 2
Please indicate the highest level of education that you have completed.







* QUESTION 3
Please indicate your level of experience performing case (care) management with frail seniors and/or functionally impaired adults, demonstrating expertise and ability as evidenced by successfully carrying out related responsibilities.




* QUESTION 4
Please indicate your level of experience supervising and training staff in a lead or supervisory capacity.




* QUESTION 5
Using detail, describe your experience as part of a multidisciplinary team developing service plans and planning the on-going case management of clients.
* QUESTION 6
Describe your experience planning, directing, supervising and evaluating assigned personnel. Include your experience in resolving employee performance issues, along with experience utilizing progressive discipline techniques and conducting performance evaluations. Include the length of time you have been working as a supervisor and the number of staff under your supervision and their positions.
* QUESTION 7
Describe your work experience monitoring and ensuring case management activities are conducted timely and that policies, procedures, and standards required by program funding sources are adhered to.
* QUESTION 8
In the position of Supervising Case Manager, it will be essential to partner and collaborate with other Supervising Case Managers. Describe how you would go about coordinating programs, establishing procedures, supervising staff and communicating program changes in collaboration with your fellow Supervising Case Manager so that staff receives consistent messages and equal direction. Please list specific examples and steps you would take.
* QUESTION 9
This recruitment is being announced in accordance with Section 5.03 of the Civil Service Rules. The eligible list generated from this announcement will be used to fill positions that may or may not require bilingual skills. For positions in this classification requiring selective certification of bilingual skills, only the highest ranking candidates who demonstrate bilingual proficiency in the following languages: Spanish, Cantonese, and Mandarin, will be referred to the hiring department. Bilingual skills will be tested prior to a final offer of employment; screening for bilingual skills may be conducted on the same day as a written exam or oral board interview. Identify the language(s) for which you have bilingual conversational proficiency. If you do not have bilingual conversational proficiency in any of the identified languages, check the appropriate box. Although the current vacancy does not require bilingual skills, future vacancies may require such skills.




* Required Question