QUALITATIVE CASE REVIEWER II - ADULT PROTECTIVE SERVICES

*Open to current Colorado residents only*

*This position will remain open until a candidate is selected*

The Colorado Department of Human Services, Office of Performance & Strategic Outcomes, Division of Quality Assurance and Quality Improvement (QA/QI), Administrative Review Division.

The Division of Quality Assurance and Quality Improvement (QA/QI) is committed to:

• Maintain independence from the program under review.
• Examine practice on a routine basis.
• Utilize a sampling methodology to determine what is reviewed.
• Utilize standardized tools to examine practices.
• Ensure that the tools have been deemed reliable and valid.
• Ensure that staff who conduct the quality assurance review are trained in the tool and that inter-rater reliability exists. 

The Administrative Review Division's (ARD) vision is to create a safe and promising future for children and at-risk adults. Our mission is to strengthen the communities, families, and systems that work to make that future possible. As a neutral, third party, we do this by facilitating reviews, gathering and analyzing data, publishing research, and providing training and technical assistance to effect change in practice, policy, and programs that lead to improved outcomes for Colorado's children and at-risk adults.
 
Colorado's Administrative Review Division (ARD) serves as an independent third party review system under the auspices of the Colorado Department of Human Services. The ARD manages quality assurance and quality improvement programs for Colorado's child welfare and adult protective services systems. Specifically, the ARD is the mechanism responsible for the federally required Case Review System and a portion of the Quality Assurance System for both the Division of Child Welfare and the Division of Youth Corrections. Additionally, the ARD conducts quality assurance reviews of Adult Protective Services cases.
 
With an ultimate passion of providing permanency and well-being for Colorado's children, and the safety and protection of at-risk adults, the Administrative Review Division works closely with Colorado's counties to train, measure and assess their adherence to State and Federal regulations. Such regulations are in place to help prevent unnecessary moves for children in foster care and to assess (and encourage) that the needs of the families', children, and at-risk adults are being appropriately addressed.
 
Specifically, the ARD is the mechanism responsible for:

• Child Welfare Quality Assurance:
• Adult Protective Services Quality Assurance:
• Child and Adult Maltreatment Dispute Review Section

This position will provide independent third party review and quality improvement processes for Colorado's Adult Protective Services (APS) system. These reviews and quality assurance processes include reviews of APS reports and cases. The APS Quality Assurance Process is being created in order to provide oversight and supervision of the county supervised delivery of APS services to at-risk adults. In determining the need for the quality assurance process, staffing models, and organizational structure, the APS quality assurance process was modeled directly after the current child welfare qualitative case review system managed by the Administrative Review Division. As such, this staff will be functionally equivalent to the existing Compliance Investigator II positions that conduct Administrative and Qualitative Case Reviews within the child welfare system.

MINIMUM QUALIFICATIONS:

Education and Experience:

Bachelor's degree from an accredited institution in social work, psychology, sociology, criminology, criminal justice, criminalistics, law, or a field of study closely related to the work assignment.  This position shall require a Bachelor's degree with an equivalent of thirty (30) semester or forty-five (45) quarter hours in human behavioral sciences or health care related courses, such as, social work, sociology, psychology, psychiatry, gerontology, nursing, special education, family intervention techniques, diagnostic measures, therapeutic techniques, guidance and counseling, criminal justice, other human behavioral sciences, or a medical field relevant to the APS program and/or at-risk adults.

AND

Two years of professional human services investigative experience:

• Conducting adult abuse and/or neglect, exploitation, mistreatment, or  self-neglect investigations for at-risk adults, provision of on-going adult protection for at-risk adults, or supervision of professional social caseworkers in adult protective services
• Working knowledge/experience utilizing Volume 30 Regulations and Colorado Statutes for Adult Protective Services
• Demonstrated experience reading and evaluating multiple volumes of typed and/or handwritten case materials on a daily basis; and
• Possess intermediate computer skills to enter information into various databases, produce reports, and email information to colleagues and others.

Preferred Qualifications:

• Demonstrated working knowledge and experience utilizing the Colorado CAPS computer program.
• Exceptional communication skills, including demonstrated success in developing curriculum and providing training.
• Preference will be given to candidates who possess a graduate-level degree from an accredited college or university in in criminology, criminal justice, criminalistics, law, social work, psychology, or sociology.
• Completion of APS training academy through the state of Colorado
• Attended mandatory investigation training
• Prior quality assurance experience

• Demonstrated working knowledge and understanding of federal and state law and how it applies to the administrative review process;
• Ability to conduct reviews which may substitute for court reviews, and work directly with the county to develop and operate a combined Administrative Review 6-month periodic review process;
• Ability to act as a liaison between the judicial district, county department, region, and state;
• Ability to derive logical conclusions from available information, utilizing a combination of judgment and formal guidance, in order to determine if departmental objectives have been met;
• Ability to effectively communicate in both written and oral format to prepare and present review findings and provide technical assistance;
• Ability to set and prioritize workload, identify short- and long-term goals and develop strategies to achieve them; and

Conditions of Employment

• Candidates must possess a valid Colorado Driver's License upon date of hire and maintain throughout employment in this position.
• Candidate must be willing and able to travel throughout the State to assigned areas on a daily basis.
• Candidates must pass a Colorado Background of Investigation background check, a Federal Bureau of Investigation background check, and drug screen prior to start date with the Department.

Substitutions:

Additional appropriate experience will substitute for the degree requirement on a year-for-year basis.

A Master's degree from an accredited college or university in social work, psychology, sociology, criminology, criminal justice, criminalistics, or law may be substituted for the Bachelor's Degree.

APPEAL RIGHTS:

If you receive notice that you have been eliminated from consideration for the position, you may protest the action by filing an appeal with the State Personnel Board/State Personnel Director within 10 days from the date you receive notice of the elimination. 

Also, if you wish to challenge the selection and comparative analysis process, you may file an appeal with the State Personnel Board/State Personnel Director within 10 days from the receipt of notice or knowledge of the action you are challenging. 

Refer to Chapters 4 and 8 of the State Personnel Board Rules and Personnel Director's Administrative Procedures, 4 CCR 801, for more information about the appeals process. The State Personnel Board Rules and Personnel Director's Administrative Procedures are available at www.colorado.gov/spb. 

A standard appeal form is available at: www.colorado.gov/spb. If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within 10 days of your receipt of notice or knowledge of the action: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: 303-866-5038. Phone: 303-866-3300. The ten-day deadline and these appeal procedures also apply to all charges of discrimination.

Please note that ONLY your State of Colorado job application will be reviewed during the initial screening; your resume and cover letter will be reviewed in later stages of the selection process. Therefore, it is paramount that you clearly describe all of your relevant experience on the application itself.  Applications left blank or marked "SEE RESUME" will not be considered.  

Your application will be reviewed against the minimum qualifications for the position.  If your application demonstrates that you meet the minimum qualifications, you will be invited to the comparative analysis process, which is described below.
 
Note: Current and former employees (transfers, voluntary demotions and reinstatements) are required to apply and participate in the comparative analysis process.  Former employees of the Colorado Department of Human Services (CDHS) who were disciplinary terminated or resigned in lieu of termination must disclose the information on your application and may not be eligible for employment at CDHS.
 
Comparative Analysis Process:
Your application will be reviewed against the minimum qualifications for the position.  If your application demonstrates that you meet the minimum qualifications, you will be invited to the comparative analysis process.  Applications will be reviewed in comparison to others in the applicant pool in order to identify a top group of up to 6 candidates who will be invited for a final interview.  Additional selection processes may be utilized, to include, phone screenings, initial interviews, written assessments and examinations.   

Any person with a disability as defined by the Americans with Disabilities Act (ADA) may be provided a reasonable accommodation upon request to enable the person to complete an employment assessment. To receive the accommodation, the person making the request must present medical documentation that describes the impairment which justifies the accommodation. Because it requires several days for CDHS to evaluate the request and prepare for the accommodation, it is essential for the person who believes he/she may need an accommodation to locate or obtain the documentation that he/she intends to submit well in advance of the assessment date. Failure to provide the medical documentation three days in advance of a comparative analysis could make it impossible for CDHS to prepare for and provide the requested accommodation. To request a reasonable accommodation for this assessment, please contact Bridget Clawson Braaten at 303-866-4373 or bridget.clawson@state.co.us or the contact listed on this announcement three days before the assessment date.