City of Torrance
PUBLIC SAFETY DISPATCHER
$4,281.33 - $6,023.33 Monthly
Torrance, CA
Full-time
17127305
Police
12/13/2017
Continuous
$4,281.33 - $6,023.33 Monthly
Torrance, CA
Full-time
17127305
Police
12/13/2017
Continuous
DESCRIPTION
- WE STRONGLY ENCOURAGE APPLICANTS TO READ THE JOB ANNOUNCEMENT IN ITS ENTIRETY BEFORE SUBMITTING AN APPLICATION FOR THIS POSITION.____________________________________________________________________________
The City of Torrance is accepting applications for Public Safety Dispatchers!
If you are interested in a career that is challenging and have a sincere desire to help people, then this position may be for you. The Torrance Police Department is seeking dedicated individuals to serve as Public Safety Dispatchers.
Dispatchers operate communication systems utilizing radio, telephone and computer equipment to receive 911 emergency and routine calls requesting Police or Fire services. These individuals prioritize emergency calls under direction to ensure that calls of a more urgent nature receive priority over other calls; maintain records of activities in response to service requests; and provide information to the public. Perform related work as required.
HOURS: Night shift differential pay, 5% for swing shift and 7-1/2% for graveyard shift.
You must be available to work rotating shifts, including day, evening, graveyard, weekends and holidays.
LATERAL INCENTIVE PROGRAM: The Public Safety Dispatch Lateral Transfer Program includes a transfer incentive in the amount of $1,500. Upon successful completion of the probationary period (12 months), employees will be credited with 72 hours of sick leave and 111.96 hours of vacation leave. A lateral-entry Public Safety Dispatcher is distinguished from entry-level Public Safety Dispatcher in that the lateral-entry Public Safety Dispatcher is required to have two (2) years of continuous employment as a Dispatcher or Communications Operator (in Police or Fire) within the last three (3) years and possess a POST Public Safety Dispatch Certificate. MINIMUM QUALIFICATIONS
Education and Experience
Any combination of education and experience that provides the knowledge and skills required is qualifying. A typical way to obtain the knowledge and skills would be:
Graduation from high school or possession of a GED Certificate.
AND
One year of experience in voice communications equipment or public contact work involving the use of communication equipment.
License and/or Certificates
Must obtain and maintain a valid California POST Public Safety Dispatch Certificate and Emergency Medical Dispatch Certificate within one (1) year of hire.
Ideal Candidate
In addition to the minimum requirements, a desirable candidate will possess:- The ability to remain calm, have a clear and controlled voice, think quickly and logically in emergency situations, handle multiple tasks simultaneously and learn quickly;
- The skill to operate a computer keyboard by touch;
- Excellent memorization skills;
- Experience as a Police, Fire or other emergency dispatcher involving computer-aided dispatching;
- POST (Peace Officer Standards and Training) Public Safety Dispatcher Certificate (5% premium pay); and
- Emergency Medical Dispatch (EMD) Certificate (5% premium pay).
HOW TO APPLY & EXAM PROCESS
Interested candidates must submit an online application and supplemental questionnaire at www.TorranceCA.Gov/Jobs. At time of application, candidates must also submit a keyboarding test certificate from a verifiable source such as one of the South Bay One-Stop Business and Career Centers dated within one (1) year of written exam date. This link http://www.southbay1stop.org/contact-us will provide you the locations which includes Torrance One-Stop, Gardena One-Stop, Carson One-Stop and Inglewood One-Stop.
Qualified candidates must type a minimum of 45 words per minute (WPM) with an accuracy rate of 90%. Only those candidates meeting this requirement will be invited to continue in the recruitment process. Applications will be considered incomplete for failure to attach keyboarding test certificate at time of application.
Application submissions will be accepted on a continuous basis until the positions are filled.
Only those candidates who best meet the City and Department's needs will be invited to participate in the examination process, which will consist of the following components:
Written Exam: 40% (To be determined)
Oral Exam: 60% (To be determined)
Examinations will be conducted on a periodic basis depending on the needs of the City and the number of applicants.SPECIAL NOTES
Names of candidates will be retained on the eligible list for a period of twelve (12) months. Applicants may test for Public Safety Dispatcher only once in a six (6) month period.
As a condition of employment, candidates must pass a pre-employment medical examination. Candidates successful on all parts must pass a background check which will include job and personal references, arrest records, credit history, and use of controlled substances; as well as a psychological evaluation and polygraph test before being hired.
Applicants with disabilities who require special testing arrangements must contact Human Resources.
As a condition of employment, candidates must pass a background check and a pre-employment medical examination.
The provisions of this announcement do not constitute an expressed or implied contract, and any provisions contained in this announcement may be modified or revoked without notice.
- Employer
- City of Torrance
- Phone
-
310-618-2915
- Website
- http://www.TorranceCA.Gov/Jobs
- Address
-
3231 Torrance Blvd.
Torrance, California, 90503
- Employer
- City of Torrance
- Phone
- 310-618-2915
- Website
- http://www.TorranceCA.Gov/Jobs
- Address
-
3231 Torrance Blvd.
Torrance, California, 90503
- PUBLIC SAFETY DISPATCHER Supplemental Questionnaire
- * QUESTION 1
- The following supplemental questions will be used to evaluate your qualifications for the position for which you are applying. Resumes are encouraged but will NOT be used in lieu of the application or supplemental questions. Please read each question carefully and provide a thorough and complete response. Do NOT state "see resume" or "see application" to respond to any of the following questions. Failure to respond to all questions will be considered an incomplete application and may not be considered for further processing. Do you understand the foregoing?
- * QUESTION 2
- Please indicate the amount of full-time experience you possess in operating voice communication equipment or performing public contact work which involved the use of communication equipment (i.e. telephones, two-way radio, etc.).
- * QUESTION 3
- What percentage of your work time were you operating voice communication equipment?
- * QUESTION 4
- This position requires you to be able and willing to work all rotating shifts, including days, evenings, weekends, and holidays. Do you meet this requirement?
- * QUESTION 5
- Have you worked as a public safety dispatcher?
- * QUESTION 6
- Have you worked full-time dispatching other types of emergency units?
- * QUESTION 7
- Please briefly describe your dispatching experience. In your response, include the type of equipment used (i.e. telephone, two-way radio, etc.). If no experience, type "N/A".
- * QUESTION 8
- Did your dispatching experience include the use of a computer-aided system?
- * QUESTION 9
- Can you operate a computer keyboard by touch?
- * QUESTION 10
- Do you possess and maintain a POST Public Safety Dispatcher Certificate?
- * QUESTION 11
- Do you possess and maintain an Emergency Medical Dispatch (EMD) Certificate?
- * QUESTION 12
- Have you taken any training or coursework in emergency dispatching? If yes, please give the date(s) of training, and briefly describe the training.
- * QUESTION 13
- Are you able to read and give directions from a map or Thomas Guide?
- * QUESTION 14
- How familiar are you with Torrance streets, businesses and emergency facilities?
- * QUESTION 15
- What do you feel are the main sources of stress in a Public Safety Dispatcher job?
- * QUESTION 16
- A keyboarding test certificate must be attached at time of application. As stated in the job bulletin, candidates must type a minimum of 45 words per minute (WPM) with an accuracy rate of 90%. Failure to attach the keyboarding test certificate at time of application will result in your application being incomplete. Have you attached your keyboarding test certificate to your application?
- * Required Question