Community Service Officer

Community Service Officer
Your interest in this opportunity is appreciated.  While we make some changes behind the scenes, this posting is temporarily closed for applicants.
We look forward to reviewing applications again in 2018.  Thank you!


Mission - "To work with the public to improve the quality of life in the community"

2018 starting salary of $21.69/hour with advancement to $28.09/hour.

PLEASE NOTE
This opportunity has revised minimum qualifications.

This is a continuous recruitment which will be used to establish an ongoing eligibility list for future hiring purposes. 

Applicants are limited to submitting one application in a 12 month period.

Community Service Officers are hired to work at least 30 hours per week and will be scheduled every weekend and some holidays. Additional hours may be assigned or required.

The work below is representative of the scope of work performed within this job classification. Individual job duties will vary based on work assignment or location.

• Perform public relations work explaining police, animal and parking control procedures to the public and relaying community concerns to sworn officers.
• Meet with press to release public information.

• Respond to non-emergency calls for service.
• Report road obstructions and traffic problems.
• Report defective/malfunctioning parking meters, parking regulation signage, and traffic signals for repair.
• Provide traffic direction at special events, accidents, and other situations as requested

• Process crime scene as appropriate.
• Interview crime victims/witnesses, record additional information gathered, explain procedures for successful prosecution; refer crime victim to other agencies for further assistance if necessary; refer case to police investigator as appropriate.
• Write initial police report.
• Contact crime victims with update on case status.

• Enforce parking regulations.
• Issue citations for parking violations.
• Parking ticket and warrant recovery.
• Recommend the towing and impounding of vehicles in violation of parking regulations.

• Prepare traffic accident reports involving non-injury on public and private property and non-injury/hit and run accidents.
• Review records to determine parking citations not paid and attempt to collect fines of overdue parking warrants.

• Conduct funeral escorts.
• Conduct tours of law enforcement center.
• Testify under oath in court as needed.
• Maintain liaison with DNR, Olmsted County Health Department, and other agencies.

Education and Experience
High school diploma or equivalent GED 
Current enrollment in or successful completion of an accredited Law Enforcement or similar program earning a 2- or 4-year degree
OR
Relevant Military experience necessary for licensure as a Peace Officer in Minnesota
 
Desirable Qualifications 

• Law Enforcement related experience
• Working toward becoming a licensed Peace Officer
• CPR/First Aid/Emergency Medical Technician (EMT) certification.
• Experience working with computers and portable radios.

• Must be a Citizen of the United States.
• Must possess and be able to maintain a valid Minnesota driver's license or in the case of residency therein, a valid driver's license from another state; or eligibility to obtain either of the above.
• Must be free from any physical or emotional/mental conditions which might adversely affect the individual's performance of the duties of the position.

KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of: police methods, practices, and procedures; the geography of the City of Rochester; local, state, federal laws, and city ordinances, related to parking violations; first-aid methods, practices, and procedures.

Skill in: office practices, procedures and equipment, including operation of a personal computer, various programs, and data entry functions; listening and problem solving.

Ability to: learn departmental policies and procedures; maintain confidentiality of private information; work tactfully and effectively with the public at all times; remain calm, use independent judgment, and make proper decisions in non-emergency situations; work independently; speak and write English in a clear, concise, effective, and professional manner; read, understand and uniformly enforce laws, ordinances, rules and regulations; speak and understand additional languages; prepare accurate traffic summons, maintain records, and prepare reports; understand and follow oral and written instructions; learn assigned tasks while adhering to prescribed procedures; react quickly, calmly, and correctly in emergency and difficult situations; establish and maintain effective working relationships with department personnel; work with citizens from varied ethnic, racial, or economic backgrounds; work outdoors in adverse weather conditions; safely operate a motor vehicle including a right-steer vehicle; work effectively with people of diverse cultural, economic and ethnic backgrounds.

PHYSICAL AND ENVIRONMENTAL CRITERIA
In compliance with the Americans with Disabilities Act, the following represents the physical and environmental demands for this position. The employee must be able to perform the essential functions with or without accommodation.

This position requires a majority of time spent either walking or sitting with some standing and lifting.

Weights of objects to be lifted, carried or pushed/pulled will range from ten (10) to (100) pounds.

Climbing of stairs is often required as well as movements such as balancing, stooping, kneeling, crouching, crawling, twisting, bending, reaching, handling, fingering and feeling.

Simultaneous and often repetitive use of the hands and feet are required.

Reaching overhead and in front of the body is sometimes required.

Excellent sensory skills are important (sight, hearing, and speech) as well as the ability to communicate effectively.

Work is performed both indoors and outdoors with environmental conditions such as inclement weather, heavy traffic, automobile fumes, hazardous chemicals, noise, and extreme heat and cold.

COMMUNITY SERVICE/PARKING CONTROL OFFICER
ROCHESTER POLICE DEPARTMENT
SPECIAL ENFORCEMENT UNIT
REVISED/APPROVED
10/3/08
5/10/11
3/4/14
9/3/15