Human Resources Technician

The Human Resources Technician, under the general supervision of the HR Director, provides a wide variety of highly responsible, confidential, and detailed administrative and technical support of the Human Resources department.  Responsible for HRIS and personnel records maintenance, detailed administrative support, benefit administration, employee recruitment efforts, employee relation efforts and special project support as assigned.

Essential functions include but are not limited to:

Human Resources/Administrative Functions:

• Responds to a variety of questions from employees and applicants including information on processing forms, recruitment, general benefits, policies and procedures and special programs or activities.
• Responsible for HRIS database entry and maintenance of personnel files.  Inputs and accesses data from HRIS.  Enters data for new hires and incumbents ensuring accuracy of information.
• Prepares complex HR reports from HRIS system.
• Processes personnel action forms for all additions, terminations, changes and ensures all required documentation is completed properly.
• Reviews, verifies, and processes new hire and payroll documents.
• Ensures appropriate security and confidentiality of employee information and records.
• Administers DOT Random Drug Testing program in accordance with City policy and government compliance.  Coordinates with departments on random testing requirements.
• Issues and maintains I.D./building access cards.
• Prepares administrative reports as necessary or requested; reconciles and corrects errors as required.
• Responds to employee verifications and other inquiries from employees, supervisors, and outside agencies; grants release of employment information as appropriately authorized.
• Maintains HR files, correspondence and other materials; files all correspondence and other records in a timely manner.  Makes copies of correspondence or other printed material, as necessary.
• Composes, types, and/or edits a variety of correspondence, reports, memoranda, and other material required good judgment as to content, accuracy, and completeness.
• Serves as reception for HR department.
• Other administrative/HR duties as assigned or requested.

• Processes and reviews benefit applications by ensuring that information is properly entered into the payroll system, updating and maintaining computerized benefit records, reviewing a variety of insurance applications for accuracy, staying informed of changes to benefit programs, managing enrollment, cancellations, and the payroll deductions for insurance.
• Provides assistance to customers concerning pay and benefit issues to include providing written and verbal reports to benefit providers, responding to employee, retiree, and provider inquiries as well as resolving issues based on City, state and federal regulatory criteria.
• Analyzes and recommends enhancements to payroll and benefits procedures and systems, reviews new releases, tests system upgrades and adjusts and verifies results for accuracy.
• Coordinates open enrollment by assembling and distributing benefit packages, and participating in information meetings and training sessions.

• Coordinates employee selection process, by developing interview questions, by conducting training as necessary for members of interview panels and by conducting reference checks.
• Attends career fairs.
• Prepares employment offer letters and processes employment documents.
• Interprets personnel policies and procedures, and provides technical assistance and advice to departmental supervisors, representatives, and employees on a variety of personnel management matters.
• Develops and conducts presentations and training and supports the Human Resources Department by facilitating city-wide training programs.
• Schedules and confirms grievance panel hearings: obtains dates of availability from multiple parties; identifies, schedules and confirms necessary resources, e.g. conference room, court reporter, etc.
• Performs conference room arrangement, set up and break down for grievance panel hearings, to include arranging tables, chairs, etc.
• Prepares and organizes materials for various human resources activities, e.g. grievance panel hearings, training classes, file storage, etc.
• Performs data entry; enters disciplinary and grievance actions into the HRIS; maintains spreadsheet; gathers data and prepares reports.

Work requires a level of knowledge equivalent to four years of high school or equivalency.

Two years' experience in fields such as accounting, benefit administration, wage and salary administration, or related areas.

The ideal candidate will possess:

• Direct Human Resources experience.
• Ability to demonstrate exceptional interpersonal and customer service skills, attention to detail and organizational skills.
• Ability to work in a fast paced environment with frequent interruptions.
• Ability to successfully navigate and use Microsoft Office Suite.
• PeopleSoft experience.

Valid driver's license, as required by assignment.