
City of Raleigh North Carolina
Recreation Leader-Pullen Park
$9.25 Hourly
Raleigh, NC
Part-Time
2017 -00317
PRCR Resources
05/08/2017
Continuous
Non-Exempt
N/A
$9.25 Hourly
Raleigh, NC
Part-Time
2017 -00317
PRCR Resources
05/08/2017
Continuous
Non-Exempt
N/A
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Job Description
Be a part of Pullen Park, North Carolina's first amusement park. Our campus contains 72 acres of gorgeous park land and offers a variety of activities and amusements to keep crowds of all ages engaged and entertained. The carousel on property dates back to 1911 and is accompanied by the authentic sounds of an original Wurlitzer organ. When a guest take a spin around the park on our CP Huntington miniature train, their imagination is sent back to the golden age of transportation as they explore our park grounds. As a Recreation Leader, you will be responsible for overseeing the staff and operation of these attractions and more throughout your day. With your help, we can make memories for our guests that will last a lifetime.
Duties and Responsibilities
Recreation Leaders assist Facility Managers with supervision and operation of the facilities and recreation programs. Recreation Leaders are considered essential staff and can supervise a facility in the absence of a full time staff member. This position requires an extensive amount of training including safety, first- aid/CPR and fire safety, which will be provided. The Recreation Leader will provide coaching and direction to team members, ensuring that they follow all operational procedures and policies while also displaying exemplary guest service. During break periods the Recreation Leader will be required to fill in at each attraction, following all safety guidelines and operating procedures. Guest service and conflict resolution are huge components of this position, as the Recreation Leader will often be the first point of contact for guest and staff questions and concerns. Recreation leaders will also be responsible for the banks and daily balancing of funds from up to four ticket windows in a day.
Specific responsibilities include (but are not limited to):- Supervise staff, ensuring rides are being operated in accordance with safety policies and operating procedures.
- Develop daily staff rotations, ensuring that all rides are staffed to safety standards
- Operate all rides in accordance with safety policies and operating procedures when breaking staff members or covering shifts
- Coach and provide feedback to staff regarding performance at each position.
- Organize, complete and maintain records such as daily checklists and rider counts
- Demonstrate outstanding customer service when assisting the public through various communication methods.
- Ensure accurate data entry for program registrations, facility and shelter rentals.
- Demonstrate knowledge of facility and city programs.
- Maintain records using Excel, Word and Publisher, Class Software and filing systems.
- Communicate standards and policy updates to staff through written and verbal methods
- Perform basic maintenance on equipment and facilities, reporting larger issues to recreation management.
- Assist in the completion of monthly maintenance and safety inspections
- Resolve all base level guest and staff concerns
- Oversee the safety and cleanliness of the facilities through daily park walks
- Complete bank in and bank out procedures when closing the cashier out for the day.
- Ensure staff is completing daily tasks such as cleaning, safety inspections and routine maintenance
Additional responsibilities include (but are not limited to):- Supervise staff and facility in absence of recreation management
- Assist with the inspection, set up and tear down of special events equipment
- Oversee special events operations and staffing where daily responsibilities will vary
Typical Qualifications
It is preferred that applicants have leadership experience in a past position. Experience in a recreation and/or amusement setting is a plus. Recreation Leaders are self-starters who are willing to lead by example and take initiative to get things done. The expectation is that in this position, you will provide fair and consistent coaching and feedback to all team members, in hopes of having them grow as individuals and as a team. Going above and beyond is a must and a passion for developing your team is a key trait to display.
Applicants must be willing to conform to Pullen Park's uniform and grooming policy. Work Shifts fall within varying seasonal hours throughout the year so a flexible work schedule is important. This amusement facility operates seven days a week, including most holidays. Flexibility to work some rentals and special events is necessary.
Additional Information
Applicants must pass a background check and controlled substance test. Flexible availability is required as the park hours vary by season. Applicants must be age 18 or over.
- Employer
- City of Raleigh North Carolina
- Employer
- City of Raleigh North Carolina
- Recreation Leader-Pullen Park Supplemental Questionnaire
- * QUESTION 1
- What does leading a team mean to you?
- * QUESTION 2
- Tell us about a work project you've taken on that wasn't originally assigned to you by a manager.
- * Required Question