City of Boca Raton
Public Safety Call Taker - Full Time
SALARY
$20.73 - $34.09 Hourly
LOCATION
Boca Raton, FL
JOB TYPE
Full-Time
JOB NUMBER
01739
DEPARTMENT
Police Services
DIVISION
Communications 22/12
OPENING DATE
03/26/2018
SALARY
$20.73 - $34.09 Hourly
LOCATION
Boca Raton, FL
JOB TYPE
Full-Time
JOB NUMBER
01739
DEPARTMENT
Police Services
DIVISION
Communications 22/12
OPENING DATE
03/26/2018
Job Description
ATTENTION: To be considered for employment with the City of Boca Raton, applicants must provide at least ten (10) years of continuous employment history, if applicable. In the event the applicant has not been employed for ten (10) continuous years, all time for the ten (10) year period prior to the date of application must be accounted for including periods of school, unemployment and retirement.
REQUIRED TESTING:
CritiCall
Selected applicants will be contacted to take the required test.
GENERAL DEFINITION OF WORK:
The public safety call taker receives emergency and non emergency calls for a variety of municipal services. Work is performed under the general supervision of the public safety dispatcher supervisor.
TYPICAL FUNCTIONS:
The public safety call taker performs the following functions:- Receives information for emergency and other municipal services
- Receives emergency telephone calls, determines locations and nature of the calls
- Receives non-emergency calls and determines appropriate actions
- Operates computer-aided dispatch (CAD) equipment and performs CAD functions
- Provides pre-arrival police, fire and medical instructions when needed
- Maintains tracking logs
RELATED TASKS:
The public safety call taker performs related tasks as required and other duties as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES:
The public safety call taker must have a thorough knowledge of the methods and procedures of various operating systems, federal and state regulations governing data and voice transmissions, the geography of the City and the locations of important buildings. The public safety call taker must have the ability to communicate verbally in a clear and effective manner, obtain information from hostile or traumatized individuals in various situations, handle multiple activities simultaneously while maintaining attention to detail, exercise sound independent judgment and make decisions within established guidelines.
The public safety call taker must have the ability to type 35 words per minute, speak distinctly and operate telecommunication consoles. The public safety call taker must have the skills to use common office software, to include Microsoft Office and applicable specialized public safety software. The public safety call taker must be able to provide outstanding customer service, both internally and externally.
EDUCATION AND EXPERIENCE:
The applicant must have any combination of education and experience equivalent to graduation from high school.
SPECIAL REQUIREMENTS:
The public safety call taker must possess 9-1-1, TDD and Florida Department of Health 911 Public Safety Telecommunicator (FSS 401.465) certifications. The public safety call taker must possess or have the ability to obtain certifications in the emergency police, fire and medical disciplines within one year of employment, and must meet or exceed minimum quality assurance ratings in each discipline. The public safety call taker applicant must pass a thorough background investigation and possess a valid Florida driver's license, with no more than six (6) points in the past three (3) years. The public safety call taker must be available for shift work in a 24-hour-a-day, seven-days-a-week work environment.
- Employer
- City of Boca Raton
- Phone
-
561-393-7804
- Website
- http://www.myboca.us
- Address
-
201 W. Palmetto Park Road
Boca Raton, Florida, 33432
- Employer
- City of Boca Raton
- Phone
- 561-393-7804
- Website
- http://www.myboca.us
- Address
-
201 W. Palmetto Park Road
Boca Raton, Florida, 33432
- Public Safety Call Taker - Full Time Supplemental Questionnaire
- * QUESTION 1
- Each applicant must complete this supplemental questionnaire as a part of the application screening and selection process. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. Incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. Do you agree to answer each supplemental question truthfully and that your responses can be verified from information included within the application?
- * QUESTION 2
- Do you possess a valid State of Florida driver's license with no more than six (6) points in the last three (3) years prior to employment?
- * QUESTION 3
- What is the highest level of education that you have completed?
- * QUESTION 4
- Are you available for shift work in a 24 hour, seven day work week environment?
- * QUESTION 5
- The Public Safety Call Taker must have the ability to type 35 words per minute. Are you able to meet this requirement?
- * QUESTION 6
- Do you possess a valid Department of Health Public Safety Telecommunicator (P.S.T.) Certification?
- * QUESTION 7
- If you answered yes to the previous question, who was the issuing agency, what is the certificate number, and what is the expiration date?
- * QUESTION 8
- Public Safety Telecommunicators can be placed in high stress situations. How do you manage the affects of stress in the workplace?
- * QUESTION 9
- Tell us how you motivate yourself to provide quality customer service.
- * QUESTION 10
- To be considered for employment with the City of Boca Raton, applicants must provide at least ten (10) years of continuous history. Did you account for the last ten (10) year period including all employment, periods of inactivity, school and/or retirement?
- * Required Question