City of Boca Raton
Public Safety Dispatcher - Full Time
SALARY
$23.14 - $38.60 Hourly
LOCATION
Boca Raton, FL
JOB TYPE
Full-Time
JOB NUMBER
01738
DEPARTMENT
Police Services
OPENING DATE
03/26/2018
SALARY
$23.14 - $38.60 Hourly
LOCATION
Boca Raton, FL
JOB TYPE
Full-Time
JOB NUMBER
01738
DEPARTMENT
Police Services
OPENING DATE
03/26/2018
Job Description
ATTENTION: To be considered for employment with the City of Boca Raton, applicants must provide at least ten (10) years of continuous employment history, if applicable. In the event the applicant has not been employed for ten (10) continuous years, all time for the ten (10) year period prior to the date of application must be accounted for including periods of school, unemployment and retirement.
REQUIRED TESTING:
GENERAL DEFINITION OF WORK:
CritiCall
Selected applicants will be contacted to take the required tests.
The public safety dispatcher receives and dispatches emergency and non emergency calls for a variety of municipal services. Work is performed under the general supervision of the public safety dispatcher supervisor.
TYPICAL FUNCTIONS:
The public safety dispatcher performs the following functions:- Receives and transmits information for emergency and other municipal services
- Receives emergency telephone calls, determines locations and nature of the calls and dispatches appropriate personnel and equipment
- Receives non-emergency calls and determines appropriate actions
- Operates computer-aided dispatch (CAD) equipment and performs CAD functions
- Receives and transmits messages by radio and maintains radio logs
- Operates computer terminals for various federal, state and local networks
- Provides pre-arrival police, fire and medical instructions when needed
- Maintains tracking logs
RELATED TASKS:
The public safety dispatcher performs related tasks as required and other duties as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES:
The public safety dispatcher must have a thorough knowledge of the methods and procedures of various operating systems, federal and state regulations governing data and voice transmissions the geography of the City and the locations of important buildings. The public safety dispatcher must have the ability to communicate verbally in a clear and effective manner, obtain information from hostile or traumatized individuals in various situations, handle multiple activities simultaneously while maintaining attention to detail, exercise sound independent judgment and make decisions within established guidelines.
The public safety dispatcher must have the ability to type 35 words per minute, speak distinctly and operate telecommunication consoles. The public safety dispatcher must have the skills to use common office software, to include Microsoft Office and applicable specialized public safety software. The public safety dispatcher must be able to provide outstanding customer service, both internally and externally.
EDUCATION AND EXPERIENCE:
The applicant must have any combination of education and experience equivalent to graduation from high school and a minimum of one (1) year experience working in a 911 communications environment.
SPECIAL REQUIREMENTS:
The public safety dispatcher must have CJIS (NCIC/FCIC), 9-1-1, TDD and Florida Department of Health 911 Public Safety Telecommunicator (FSS 401.465) certifications. The public safety dispatcher must possess or have the ability to obtain certifications in the emergency police, fire and medical disciplines within one year of employment, and must meet or exceed minimum quality assurance ratings in each discipline. The public safety dispatcher applicant must pass a thorough background investigation and possess a valid Florida driver's license with no more than six (6) points in the past three (3) years. The public safety dispatcher must be available for shift work in a 24-hour-a-day, seven-days-a-week work environment.
- Employer
- City of Boca Raton
- Phone
-
561-393-7804
- Website
- http://www.myboca.us
- Address
-
201 W. Palmetto Park Road
Boca Raton, Florida, 33432
- Employer
- City of Boca Raton
- Phone
- 561-393-7804
- Website
- http://www.myboca.us
- Address
-
201 W. Palmetto Park Road
Boca Raton, Florida, 33432
- Public Safety Dispatcher - Full Time Supplemental Questionnaire
- * QUESTION 1
- Each applicant must complete this supplemental questionnaire as a part of the application screening and selection process. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. Incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. Do you agree to answer each supplemental question truthfully and that your responses can be verified from information included within the application?
- * QUESTION 2
- Do you possess a valid State of Florida driver's license with no more than six (6) points in the last three (3) years prior to employment?
- * QUESTION 3
- Are you available for shift work in a 24 hour, seven day work week environment?
- * QUESTION 4
- What is the highest level of education that you have completed?
- * QUESTION 5
- Do you have at least one (1) year working in a 9-1-1 Communications environment?
- * QUESTION 6
- Do you possess a valid Department of Health Public Safety Telecommunicator (P.S.T.) Certification?
- * QUESTION 7
- If you answered "Yes" to the previous question, who as the issuing agency, what is the certificate number, and what is the expiration date?
- * QUESTION 8
- If you answered "No" and you do NOT possess a valid Public Safety Telecommunicator's Certification, do you have documentation of at least 3 years of supervised full-time employment as a 911 public safety telecommunicator or an emergency dispatcher since January 1, 2002?
- * QUESTION 9
- Do you possess a valid CJIS (NCIC/FCIC) certification?
- * QUESTION 10
- 9-1-1 Telecommunicators can sometimes find themselves in high stress situations. How do you manage the affects of stress in the workplace?
- * QUESTION 11
- To be considered for employment with the City of Boca Raton, applicants must provide at least ten (10) years of continuous history. Did you account for the last ten (10) year period including all employment, periods of inactivity, school and/or retirement?
- * Required Question