BEST SSC Technology Support Specialist



Job Details

BEST SSC Technology Support Specialist
Employer

State of North Carolina

Salary

$42,593.00 - $94,380.00 Annually

Location

Wake County, NC

Job Type

Permanent Full-Time

Job Number

60089892

Department

Office of the State Controller

Division

BEACON

Opening Date

01/05/2014

Closing Date

Continuous

Bargaining Unit

NA

Competency Level
Contributing
Division/Section
BEACON
SL

One

Salary Grade / Salary Grade Equivalent
74
Position Number
60089892

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Description of Work checking for longer labels in job detail chc

 
The Office of the State Controller
OSC’s mission is to serve as the public’s fiscal guardian by promoting accountability and protecting the financial integrity of the State.


THIS IS AN INTERNAL POSTING FOR OSC EMPLOYEES ONLY
This position is responsible for providing consultation, support, and/or training on systems/programs used by the BEST Shared Services Center staff. The Technical System Support Specialist provides technical support of hardware, applications, and operating systems related to the Shared Services Center which include: administrator support of the HEAT system – both call tracking and voice – creating and maintaining reports using the Seagate Crystal Report
 application, supporting the SAP/HEAT interface and Nexorce Reader Board Interface. This position will also serve as an NCID administrator for the BEACON Shared Services Division. This position will also develop and maintain the web presence using Dreamweaver for the BEACON division in the SAP portal and the BEST website.
 

Knowledge, Skills and Abilities / Competencies checking for longer labels in job detail

Knowledge of Call Center procedures and practices
Knowledge of HEAT software and call flow design and set up.
Knowledge of Web development software.
Ability to communicate effectively in both oral and written form.
Ability to analyze business requirements and determine best solution.

Minimum Education and Experience Requirements checking for longer labels in job detail page

Graduation from a two year technical college with a major in computer science, information technology or related area and one year in the information technology field related to the position’s role; or graduation from a four year college or university and one year experience in the information technology field related to the position’s role; or graduation from a four year college or university with a major in computer science or information technology or related degree. Related information technology experience may be substituted year for year for the required education.

Supplemental and Contact Information checking for longer labels in job detail page

The Office of the State Controller
3512 Bush Street
Raleigh, NC 27609
Moniquè Merriweather-Yarborough, PHR

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For permanent appointments:

State of North Carolina employees have the opportunity to participate in a compelling array of benefits to enhance their quality of life, their health, and their future. Benefits include employee health insurance options, standard and supplemental retirement plans, NC Flex (a variety of high-quality, low cost benefits on a pre-tax basis), and paid vacation, sick, and community service leave, to name a few.  Some benefits require 30 + hours work/week for participation. To find out about these, and other programs, please visit our Employee Benefits page:

https://oshr.nc.gov/state-employee-resources/benefits

 

For temporary, contract or other supplemental staffing appointments:

**There are no paid leave, retirement or other benefits associated with these appointment types.**




 

Employer
State of North Carolina
Address
Add ress 1
aadd ress 22
cityy, North Carolina, 60666
Phone
1234567890
1234567889

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