Help Desk



Job Details

Help Desk
Employer

HR Cloud

Salary

Negotiable

Location

El Segundo, CA

Job Type

Part-Time

Department

IT

Closing Date

Continuous

Do your friends and family know you as The Geek? Are you looking to learn more and get your hands dirty working at a fast paced cloud based company? NEOGOV is looking to hire a Jr. System Engineer immediately!NEOGOV Jr. System Engineers are highly organized, self-motivated, have a sharp attention to detail and possess proven analytical and problem-solving abilities. NEOGOV seeks a quality-oriented team player who desires a challenging role with a growing, fast-paced company. NEOGOV Jr. System Engineer have strong written and oral communication, strong documentation skills, flawless customer service skills and the ability to work well under pressure of time sensitive situations, as well as possess the ability to multi-task and problem solve with a smile. Does this sound like you?

Examples of Duties / Knowledge & Skills

Respond to service requests generated by users to Help Desk with maximum user satisfactionAdminister active directory user accountsInstall, configure, and maintain desktops, laptops and printers.Provide technical assistance to end users while performing data backup, repair, installation, and maintenance of various types of computer equipment and software.Support QA and Dev with internal server and testing environments.

Minimum qualifications & Requirements

BA/BS degree2+ years of experience in a high volume help desk role2+ years of Desktop, Laptop, and Printer support1+ years of Google Apps experience1+ years of Active Directory experience2+ years of experience with Windows and Apple operating systems1+ years of networking experience (installation, troubleshooting, wifi, wiring, switches, routers)Strong communications (both verbal and written) and interpersonal skillsExcellent organizational, prioritization and planning skillsAbility to manage multiple projectsExpert troubleshooter and problem solverPreferred:A+, N+ or MCP Certified Knowledge of LinuxDell Hardware experienceVoIP experienceVPN experience

Supplemental information

While this is part-time role, it has the opportunity to turn into a full time opportunity as the company continues to grow.NEOGOV d.b.a. HR Cloud is the market and technology leader in on-demand human capital management (HR Software-as-Service) for the public sector. NEOGOV is looking for top talent to make a significant contribution to our products, technology, and company. We are passionate about technology, focused on customer success, and have an entrepreneurial environment where risk-taking is encouraged and rewarded. Our philosophy has resulted in NEOGOV being named one of the top 50 fastest growing private software companies and among top 15% of America's fastest growing private companies overall. NEOGOV is a high-paced, passionate, and energetic company. Candidates must be able to hit the ground running and must be able to thrive in a community of smart, hard- working, and talented people who are focused on pushing the envelope of software development. Must be able to learn and use new technologies quickly and with high levels of quality and performance. NEOGOV is looking for candidates who can provide leadership and contribute to growing our company, our software products and our team.

We offer excellent benefits including Medical, Dental, Vision, Life, Short and Long Term Disability coverage, plus 401k. Business casual environment in a modern office, game room, fitness center in the building, fun company team building events and lots and lots of food in the kitchen because we appreciate the dedication to excellence.

Employer
HR Cloud
Address
222 N. Sepulveda Blvd

El Segundo, California, 90245
How to Apply
Applications accepted at: