New Job May 19



Job Details

New Job May 19

This listing closes on 9/30/2025 at 11:59 PM Central Time (US & Canada).

Employer

City of Houston

Salary

$29,302.00 - $59,592.00 Annually

Location

100 Concert Drive (Miller Outdoor Theater), TX

Job Type

Seasonal

Remote Employment

Remote Only

Job Number

NJM19

Department

Administration and Regulatory Affairs

Opening Date

05/19/2025

Closing Date

9/30/2025 at 11:59 PM Central Time (US & Canada)

FLSA

Non-Exempt

Bargaining Unit

N/A

Veteran
$6.00
Non-Veteran
$10.00
Payment Type 1 to be shown at Online side without
$15.00
Payment Type 2 to be shown at Online side with too
$20.00
PaymentType3tobeshownatOnlinesidewithouttooltipwit
$25.00
PaymentType4tobeshownatOnlinesidewithtooltipwithou
$12.50
  • Provides general information to customers for various city services (such as water, sewer, potholes, ditches, culverts, traffic signals and signs, dangerous buildings, weeded lots) or transfers calls to appropriate City personnel.
  • Researches, analyzes and resolves customers' problems and inquiries.
  • Assists in locating personnel in the City of Houston to respond to citizens' requests for city services.
  • Receives telephone calls using the automatic call distribution system and computer-based work management system to provide customers information on services requested.
  • May receive calls for non-dispatch police services.

Description

  • Provides general information to customers for various city services (such as water, sewer, potholes, ditches, culverts, traffic signals and signs, dangerous buildings, weeded lots) or transfers calls to appropriate City personnel.
  • Researches, analyzes and resolves customers' problems and inquiries.
  • Assists in locating personnel in the City of Houston to respond to citizens' requests for city services.
  • Receives telephone calls using the automatic call distribution system and computer-based work management system to provide customers information on services requested.
  • May receive calls for non-dispatch police services.
  • Screens calls, determines most effective method of servicing requests and call priority.
  • Performs data entry activities to record information. Maintains numerous record logs.
  • May be required to be "on call" during emergency situations.
  • Performs other related duties as requested by supervisor.

Duties

MINIMUM EDUCATIONAL REQUIREMENTS
Requires a high school diploma or a GED.

MINIMUM EXPERIENCE REQUIREMENTS
One year of clerical or customer service experience is required.

MINIMUM LICENSE REQUIREMENTS
None.

Qualifications

Pay Grade 13
Researches and resolves non-emergency telephone calls requesting various types of city wide services in an effective and efficient manner.

Information

All duties and responsibilities may not be included in the above job description.

THE LANGUAGE USED IN THIS DOCUMENT DOES NOT CREATE AN EMPLOYMENT CONTRACT BETWEEN THE EMPLOYEE AND THE AGENCY. THIS DOCUMENT DOES NOT CREATE ANY CONTRACTUAL RIGHTS OR ENTITLEMENTS. THE AGENCY RESERVES THE RIGHT TO REVISE THE CONTENT OF THIS DOCUMENT, IN WHOLE OR IN PART. NO PROMISES OR ASSURANCES, WHETHER WRITTEN OR ORAL, WHICH ARE CONTRARY TO OR INCONSISTENT WITH THE TERMS OF THIS PARAGRAPH CREATE ANY CONTRACT OF EMPLOYMENT.

Editing the benefit from Insight on Nov 11
The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan.

Benefits include:
• Medical
• Dental
• Vision
• Wellness
• Life insurance
• Long-term disability
• Retirement pension
• 457 deferred compensation plan
• Employee Assistance Program
• 10 days of vacation each year
• 10 city holidays, plus one floating holiday
• Flexible schedules
• Professional development opportunities
• Transportation/parking plan
• Section 125 pretax deductions
• Dependent Care Reimbursement Plan
• Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

Employer
City of Houston

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