(Child Protective Services Supervisor) SOCIAL & COMMUNITY SERVICES COORDINATOR - A (Position #8963)

Purpose of Position
The Incumbent will supervise a unit of protective services workers responsible for investigating allegations of child abuse and neglect and coordinating assessments and permanency plans for children in CYFD custody.

This position is a pay band 70. 

Occupation Description
Plans, organizes, or coordinates the activities of a social service program or community outreach organization. Oversee a program or organizational budget and policies regarding participant involvement, program requirements and benefits. Work may involve directing social workers, counselors, or probation officers.

Nature of Work
Employees in this classification are involved in the planning, development, interpretation, implementation and evaluation of social service programs, policies and procedures. The work of this class may include the provision of administrative review services for a variety of service programs or involve the administration of a specialized service area. Employees in this class may be required to act as case consultants, advocates or subject matter specialists in the assigned program area(s).  Administrators of social service components in a department may provide supervision to professional, paraprofessional, clerical and other support staff.

• Functions as a technical consultant or serves as program director for a social work services program with statewide impact such as a comprehensive protective services program.
• Reviews treatment plans, assessments, case records, legal reports, home studies, social/medical summaries, payments, and management information systems. 
• Implements program policies and procedures; plan, develop, and evaluate social service program delivery of a broad scope; coordinate programs with other agencies
• Consults with co-workers regarding problems with case management and service delivery to ensure that appropriate services are provided.
   

Bachelor’s Degree in Social Work, Psychology, Guidance and Counseling, Education, Sociology, Criminal Justice, Criminology and/or Family Studies/Services and four (4) or more years of any combination of experience including working with communities, working on health or social service related matters, social work/case management experience, behavioral health and/or health care.

Employment Requirements:
Must possess a current license (LBSW, LMSW or LISW) to practice as a social worker in New Mexico or eligibility for such licensure in accordance with New Mexico requirements. Must maintain a valid New Mexico Driver's License and must have own mode of transportation for daily client related travel. Pre-employment background investigation is required and some statewide travel is required.  If you have indicated in your application that you have an education higher than a high school diploma or GED, you must attach a copy of your unofficial transcript to the application. Your application may not be considered for further review if you have failed to provide this information.

Statutory Requirements: 
All applicants for this position must be licensed in accordance with the Social Work Practice Act, Sections 61-31-1 through 61-31-25 NMSA 1978, and 16.63.1 through 16.63.20 NMAC, as applicable.

Knowledge & Skills

Knowledge

• Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Psychology — Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
• Therapy and Counseling — Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
• Education and Training — Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
• Personnel and Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
• Sociology and Anthropology — Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.
• Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
• Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

Skills

• Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Speaking — Talking to others to convey information effectively.
• Time Management — Managing one's own time and the time of others.
• Coordination — Adjusting actions in relation to others' actions.
• Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Management of Personnel Resources — Motivating, developing, and directing people as they work, identifying the best people for the job.
• Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
• Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
   

Working Conditions:
Work is performed in an office setting with exposure to Visual/Video Display Terminal (VDT) and extensive personal computer and phone usage. Possible exposure to irate clientele. Incumbent will work under stress and frequent time constraints.

Conditions of Employment:
Working Conditions for individual positions in this classification will vary based on each agency’s utilization, essential functions, and the recruitment needs at the time a vacancy is posted. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

Default FLSA Status:
Exempt. FLSA status may be determined to be different at the agency level based on the agency’s utilization of the position.

Bargaining Unit: Not Represented.

Agency Contact Information:  Matthew Rael, COM, (575) 887-3576

Link to Agency: www.cyfd.org/

Applicant Help/How to Apply: www.spo.state.nm.us/State_Employment.aspx