JobPosting - Houston-NewTemplate



Job Details

JobPosting - Houston-NewTemplate
Employer

City of Houston

Salary

$48,568.00 - $101,400.00 Annually

Location

1001 Avenida de las Americas, TX

Job Type

Full-Time

Remote Employment

Flexible/Hybrid

Job Number

JobPosting - Houston

Department

103042023055707581 Name

Opening Date

09/22/2023

Closing Date

Continuous

FLSA

Non-Exempt

Bargaining Unit

N/A

Veteran
$5.00
Non-Veteran
$10.00
Payment Type 1 to be shown at Online side without
$15.00
Payment Type 2 to be shown at Online side with too
$20.00
PaymentType3tobeshownatOnlinesidewithouttooltipwit
$25.00
PaymentType4tobeshownatOnlinesidewithtooltipwithou
$12.50
  • Provides general information to customers for various city services (such as water, sewer, potholes, ditches, culverts, traffic signals and signs, dangerous buildings, weeded lots) or transfers calls to appropriate City personnel.
  • Researches, analyzes and resolves customers' problems and inquiries.
  • Assists in locating personnel in the City of Houston to respond to citizens' requests for city services.
  • Receives telephone calls using the automatic call distribution system and computer-based work management system to provide customers information on services requested.
  • May receive calls for non-dispatch police services.

Description

• Supervises the answering and processing of 9-1-1 emergency calls from citizens or agencies for Police, Fire and Emergency Medical Services (EMS) with appropriate pre-arrival instructions.

• Assists with developing and updating operational manuals, such as policies and procedures and training.

• Plans and evaluates the performance of assigned staff; establishes performance requirements and personal development targets; regularly monitors performance and provides input for performance improvement and development.

• Monitors quality control of operations; ensures compliance with standard operating procedures; reviews calls at random; monitors dispatch nets and ensures proper deployment, level of response and timeliness; responds to and processes difficult and complex calls.

• Manages the facilities to ensure proper functioning, security and safety; troubleshoots equipment failure and makes calls to technical support; screens visitors; reports unusual activities on bureau facilities for investigation.

• Coordinates and interfaces with Fire and Police Department personnel on Fire and Medical related emergencies.

• Determines nature of emergency incident and prioritizes in system, and inputs and transmits call information into the system to ensure documentation to transmit to a dispatcher.

• Ensures adequate staffing during the shift to meet Service Level Standards.

• Conducts on-going training assessment to subordinate personnel.

• Monitors equipment operation and failures during a shift. Recognizes various system alarms to determine problems. Initiates and coordinates equipment system repair.

• Notifies management of any corrections to the database, which includes the Agency List, Address List and Community Resource Book.

• May be required to be "on call" during emergency situations.

THE LANGUAGE USED IN THIS DOCUMENT DOES NOT CREATE AN EMPLOYMENT CONTRACT BETWEEN THE EMPLOYEE AND THE AGENCY. THIS DOCUMENT DOES NOT CREATE ANY CONTRACTUAL RIGHTS OR ENTITLEMENTS. THE AGENCY RESERVES THE RIGHT TO REVISE THE CONTENT OF THIS DOCUMENT, IN WHOLE OR IN PART. NO PROMISES OR ASSURANCES, WHETHER WRITTEN OR ORAL, WHICH ARE CONTRARY TO OR INCONSISTENT WITH THE TERMS OF THIS PARAGRAPH CREATE ANY CONTRACT OF EMPLOYMENT.

Editing the benefit from Insight on Nov 11
The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan.

Benefits include:
• Medical
• Dental
• Vision
• Wellness
• Life insurance
• Long-term disability
• Retirement pension
• 457 deferred compensation plan
• Employee Assistance Program
• 10 days of vacation each year
• 10 city holidays, plus one floating holiday
• Flexible schedules
• Professional development opportunities
• Transportation/parking plan
• Section 125 pretax deductions
• Dependent Care Reimbursement Plan
• Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

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Employer
City of Houston

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