Public Safety Dispatcher Trainee/I/II



Job Details

Public Safety Dispatcher Trainee/I/II
Employer

City of Abilene

Salary

Depends on Qualifications

Location

Abilene, TX

Job Type

Full-time

Job Number

5035 116162 06/01/2018 L1964

Department-tx

Police Department

Division-tx

Police Communications

Opening Date

06/01/2018

FLSA

Non-Exempt

Bargaining Unit

N/A

Header added on 18-Oct

Description

Salary: Depends on Qualifications and Experience

OPEN UNTIL FILLED:


Under general supervision, to perform a variety of duties involved in receiving and dispatching calls for service in the police and fire communications center.
 
SUPERVISION EXERCISED
 
This position exercises no supervision.

Examples of Duties

Dispatch police and fire units to emergencies within assigned districts. 

Maintain radio log, recording and status control devices. 

Receive and extract information of an emergency nature, including caller information, nature of emergency, location, and phone number. 

Receive and process complaints, assistance, and information requests from the public by either referring the party to the appropriate division or department or supplying the information. 

Answer telephone requests from the public for information concerning City policies, procedures, and activities. 

Maintain log of hydrant in and out of service and special blocked streets. 

Input and retrieve a variety of public safety information using a computer terminal. 

Perform entry, update, retrieval, and documentation from various files available via the NLETS/TLETS systems. 

Use telecommunications systems to coordinate emergency, calls and relay information and assistance requests involving other law enforcement agencies. 

Assist with training and evaluating new communications personnel. 

Operate various types of modern office equipment including computer terminal/printer, 24 hour communications recording system, and telecommunications device for the deaf (TDD). 
 
OTHER JOB RELATED DUTIES
 
Work schedules may include periods of scheduled and unscheduled overtime to meet minimum staffing requirements.
 
Perform other job related duties and responsibilities as assigned.

Typical Qualifications

Knowledge of:
 
English usage: spelling, vocabulary, grammar, and punctuation.
 
Basic mathematic principles.
 
Procedures, principles, and policies of police/fire and City organization.
 
 
Skill to:
 
Operate a variety of communications equipment including telephone, TDD, and two-way radio.
 
Operate modern office equipment including computer equipment.
 
Type at a speed of 40 words per minute.
 
 
Ability to:
 
Provide exceptional customer service to citizens.
 
Learn the geographic features and streets within the area served.
 
Understand and follow oral and written instructions.
 
Maintain confidentiality of information.
 
Perform accurate and organized computations and tabulations.
 
Give emergency medical procedures by way of telephone, including CPR, using Emergency Medical Dispatch procedures with computer software or flip-charts.
 
Deal with City employees and the public tactfully and courteously.
 
Work under pressure, exercise good judgment, and make sound decisions in emergency situations, which includes irate and upset citizens.
 
Communicate clearly and concisely, both orally and in writing.
 
Work varying and extended hour shifts.
 
Sit or stand for extended period of time.
 
Monitor and utilize multiple computer programs and radio talk groups.
 
Establish and maintain cooperative working relationships with those contacted in the course of work, both internally and externally.
 
Follow and embrace the City of Abilene Core Values – Respect, Integrity, Service Above Self, and Excellence in All We Do.
 
 
Experience and Training Guidelines:
 
Any combination equivalent to experience and training to provide the required knowledge, skills, and abilities may be qualifying.  Knowledge, skills, and abilities may be obtained through:
  
Public Safety Dispatcher Trainee
 
Experience:
 
This is an entry level position.
 
Experience in the operation of radio communication equi­pment and data entry is                preferred.
 
 
Public Safety Dispatcher I
 
Experience:
 
An active license or appointment, one (1) year of service under Texas Commission on Law Enforcement (TCOLE), and all required courses.
 
 
Public Safety Dispatcher II
 
Experience:
 
An active license or appointment, two (2) years of service under Texas Commission on Law Enforcement (TCOLE), 120 hours of training, and all other required courses.
 
 
Education/Training:
 
A high school diploma or GED certification is required.
           
           
License or Certificate:
 
A valid Texas Driver's License, the ability to obtain one within ten (10) days of employment, or a military waiver is required.
 
 
Special Requirements:
 
Ability to work periods of scheduled and unscheduled overtime to meet minimum staffing requirements.

Must be at least 18 years of age.
 
US citizenship is required.
 
No felony or Class A misdemeanor convictions.
 
No Class B misdemeanor convictions in last 10 years.
 
No pending Class B misdemeanor or higher charges.
 

Supplemental Information

City of Abilene Core Values
Respect
 
  • Demonstrating through our actions that we hold ourselves and our citizens in high enough regard to do what we say we will do, in the timeframe we commit to.
  • Recognizing that everyone has dignity and deserves helpful, courteous, and prompt attention.
  • Consistently doing what is necessary, expected, and required, and when able to do so, exceeding expectations.
 
Integrity
 
  • Possessing an unwavering commitment to doing the right things right.
  • Consistently adhering to high professional and ethical standards.
  • Keeping commitments to our citizens, co-workers, and others.
 
Service Above Self
 
  • Being open and approachable to council members, citizens, and our fellow employees at all times.
  • Treating our customers like we would like to be treated.
  • Fostering a servant's heart in ourselves and each other by conscientiously doing what is best for the community in all cases.
  • Passionately committed to serving others.
  • Helping to make our citizens' lives better.
  • Finding ways to say yes.
 
Excellence in All We Do
 
  • Delivering on promises made, taking personal responsibility for achieving community-minded goals.
  • Leading by example, recognizing the importance of working together to meet everyone's needs, treating everyone with courtesy, dignity, and respect.
  • Sharing resources and information freely.
  • Communicating regularly and honestly with council members, citizens, and employees.
  • Having a can-do attitude.

Footer added on 18-Oct

Holidays11 paid holidays – New Year's Day, MLK Day, Good Friday, Memorial Day, Independence Day, Labor Day, Veterans' Day, Thanksgiving Day and the following Friday, Christmas Eve and Christmas Day. Vacation 120 hours per year may be taken after 6 months of service (except for  civil service, who must have one  year of service).  Accrues at 5 hours per pay period, except for those pay periods which do not include the 1st or the 15th of the month. Hours over 240 roll to sick.   Sick Leave 120 hours per year is accrued at  a rate of 5 hours per pay period,  except for those pay periods which do not include the 1st or the 15th.  Sick leave is provided to employees during time lost due to personal illness or injury, or illness or injury of an employee's eligible  dependent.  An eligible dependent is defined as an employee's spouse, child or parent.   Family Medical Leave Act (FMLA) The Family and Medical Leave Act provides up to 12 work weeks of unpaid leave for eligible employees for certain family and medical reasons as well as Military Family Leave Entitlements.  Employees are eligible if  they have worked for the City of Abilene for at least one year and 1,250 hours over the previous twelve (12) months.  An employee is required to use applicable accrued leave while on FMLA, then will be in an unpaid status when all applicable accrued leave is exhausted.   Funeral Leave May receive up to three days funeral leave with pay to arrange or attend funeral of an immediate family member.   Jury Duty Leave When called for  Jury Duty or  as witnesses,  employees receive their regular salary from the City while serving.   Military Leave Will be granted up to 120 hours off with pay to attend a regular training activity.   Bonus Day Employees who use three or less days sick and/or injury leave during the calendar year are awarded an extra day off  (bonus day) with pay.  Employees must be employed for the entire calendar year prior to earning this bonus day.   Retirement All employees except firefighters are members of the Texas Municipal Retirement System (TMRS).  Firefighters are members of the Firemen's Relief and Retirement Fund.  Retirement contributions  are deducted from pay checks each pay period.  Also,  for  full-time and part-time employees participating in TMRS, a death benefit is provided in the amount equal to the employee's annual salary.   Optional Retirement Available through IRS Section 457 Deferred Compensation Plan with Nationwide Retirement  Solutions  (NRS)  for additional retirement.  These deductions are pre-taxed.   Paycheck Deposit Options With the City Payroll system, employees can select to have their paycheck direct deposited between up to three different banking accounts and/or facilities.   Special Pay Non-Civil Service employees who have completed five years of continuous employment with the City of  Abilene may be awarded stability pay.  This is calculated by multiplying annual salary times  years of service times .005.  Maximum benefit is $1200.  Civil Service employees receive special pay for longevity, certification, and education.   Workers' Compensation The City provides Workers' Compensation to protect employees from loss of wages due to a job related illness or injury.  In addition, if an employee is temporarily unable to return to work because of this illness or injury, the employee may receive Wage Continuation Benefits.    Employees do not use personal insurance for a work related injury and should report all injuries immediately to your supervisor.  A doctor within the Worker's Compensation network approved by Texas Department of Insurance must be used.   Employee Assistance Program (EAP) Provides all full-time, part-time, and temporary employees and their immediate family members up to five (5) counseling sessions per year to help resolve problems such as stress, emotional/mental problems, marital/family problems, financial difficulties, alcohol/drug abuse, work related difficulties, and grief & loss.  Sessions are provided at no cost to the employee.   Medical Insurance Health coverage is available for all full-time employees and their dependents.  The employees' costs for participation will be deducted from their  wages  twice a month.  The health plan is an Exclusive Provider Organization (EPO) and includes prescription coverage.  Employees and their dependents over five (5) years of age who are covered under  the City's  health plan are also eligible to utilize the City's  free health clinic for minor illnesses and injuries at no cost to the employee.  Dependent children can be covered through the end of the month of their 26th birthday.  Section 125 Flex Plan Under the  flexible  spending plan, health and/or dental insurance  premiums may be pre-taxed.  Also money may be set aside, pre-taxed, to cover  out-of-pocket medical expenses or child care expenses.  This is available to full-time and part-time employees.   Basic Term Life & AD&D Insurance A $5,000 Basic Group Term Life and AD&D insurance policy is provided at no charge for regular full-time employees who enroll in the group medical insurance.   Voluntary Term Life Insurance (Employee & Spouse) Voluntary  term life  insurance  may be purchased  for employee & spouse coverage, regardless of enrollment in the medical insurance, in increments of $10,000 up to a maximum of $500,000 or five times  the employee's annual salary.  The spouse's coverage cannot exceed the employee's coverage amount.  An Evidence of Insurability (medical questionnaire) form is required for some levels of coverage.   Dependent Voluntary Life Insurance A $5,000 or a $10,000 term life  insurance  policy  is available  for children, if the  employee selects coverage of voluntary term life for themselves.   Voluntary AD&D Insurance Accidental Death & Dismemberment (AD&D) is accident insurance paid due to loss of an employee's or dependent's life,  sight,  or limb as  the result of  an accident occurring while covered,  payable regardless of any other insurance.  AD&D is available through payroll deduction and is available to regular full-time and part-time employees.   Dental Insurance Two dental plans are available to  full-time & part-time employees, premiums vary.   Vision Insurance Vision insurance is available to full-time and part-time employees, premiums vary.   Unum Voluntary Benefits Unum offers different products as a payroll deduction for employees:  Whole Life Insurance, Group Critical Illness and Accident Insurance.  See www.unum.com for more information.   COACH The City of Abilene Clinic for Health is available at no cost to city employees and their dependents enrolled in the city's medical plan.  Full-time employees who do not participate in the city's medical plan can also visit COACH for a charge of $20 per office visit.

01
Do you have a high school diploma or GED?
  • Yes
  • No
02
Are you able to work periods of scheduled and unscheduled overtime to meet minimum staffing requirements?
  • Yes
  • No
03
Are you 18 years of age or older?
  • Yes
  • No
04
Are you a US Citizen?
  • Yes
  • No
05
Have you had a felony or Class A misdemeanor conviction?
  • Yes
  • No
06
In the last ten (10) years, have you had a Class B misdemeanor conviction?
  • Yes
  • No
07
Do you currently have Class B misdemeanor or higher charges pending?
  • Yes
  • No
08
Do you have a valid Texas driver's license, the ability to obtain one within ten (10) days of employment, or a military waiver?
  • Yes
  • No
09
Do you have a previous 911 Call Taker or Dispatch experience?
  • Yes
  • No
10
Do you have data entry or computer experience?
  • Yes
  • No
11
Do you have the ability to work under pressure and multi-task?
  • Yes
  • No

* Required Question

Employer
City of Abilene
Department-tx
Police Department
Address
450 Pecan

Abilene, Texas, 79603

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