Mental Health Clerk

Under the supervision of a Team Supervisor, performs a variety of clerical tasks to support clinical treatment teams serving consumers of  CMHOC (Community Mental Health - Ottawa County). Provides assistance to consumers and the public, answering questions and providing information. Assists in enrolling clients in treatment programs. Types a variety of forms and documents. Completes various documents with information from the consumer, team members, supervisor, or from file documentation. Assists in maintaining recordkeeping systems. 

This is a full-time, benefited position working at the James Street Campus in Holland, MI. 

High school diploma or equivalent. One year of general clerical experience is required. May require experience and training in various computer software and equipment. Lived experiences with mental illness, developmental disabilities, or substance use disorders are valued.

The qualified candidate will have the following knowledge and skills: 

• Knowledge of medical records management principles and practices and confidentiality requirements, including the provision of HIPAA.
• Good working knowledge of office practices and procedures.
• Overall knowledge of departmental organization, procedures and regulations particular to a Community Mental Health Agency.
• Ability to understand and follow detailed written and verbal instructions.
• Proficiency in recording and transcribing minutes and the proceedings of administrative meetings.  Ability to maintain multiple records and filing systems. 
• Ability and willingness to undertake and complete new assignments requiring initiative, adaptability and deadlines.
• Willing to learn and use new skills and attend internal and external trainings and staff development opportunities and resources.
• Working knowledge of local, state and federal health codes, statutes, rules and regulations as they relate to the Community Mental Health System, including but not limited to the Medicaid Provider Manual, Michigan Mental Health Code, HIPAA, CARF, and Recipient Rights.
• Understanding of professional standards of practice and ethics, along with understanding of contractual requirements, practices and principles. 
• Ability to apply the agency's mission, vision and value statements. 
• Understanding of quality assurance and quality control protocols and practices. 
• Computer literacy including a thorough working knowledge of word processing, spreadsheets, electronic medical record systems, and database management.
• Excellent English language skills, including spelling, punctuation, grammar, and usage.
• Excellent interpersonal communication skills, along with strong verbal and written communication skills.