Specialist - Front Desk Receptionist - Zanewood Recreation Center (ZWRC)



Job Details

Specialist - Front Desk Receptionist - Zanewood Recreation Center (ZWRC)
Employer

City of Brooklyn Park

Salary

$10.00 - $14.00 Hourly

Location

Brooklyn Park, MN

Job Type

Seasonal Temporary

Job Number

2018-00192-AB/PV

Department

Recreation and Parks

Division

Recreation Programs

Opening Date

05/25/2018

Closing Date

Continuous

Position Summary

The award-winning Brooklyn Park Recreation and Parks Department is looking for highly motivated, team-oriented and enthusiastic individuals who have a desire to provide customer service and assistance with front desk operations; program/activity/user support; clerical support; custodial, building maintenance and security support.

A Front Desk Receptionist is a member of the Recreation and Parks staff team that works together to develop innovative service delivery methods and programs focused on quality partnerships, service to our community and achieving successful results for youth, teens and families.  This position will work under the general supervision of the Recreation Program & Facility Coordinator. This individual must be able to work in an extremely fast paced work environment, with a desire to work in a highly diverse recreation center.  

Application Deadline:  This job posting will be open until filled.  If you have interest in this position, it is highly recommended that you apply as soon as possible

Essential Duties and Responsibilities

  • Provide customer service and assistance with front desk operations
  • Provide community resource materials
  • Understand policies and procedures to ensure safe environment exists for all participants ; maintain order, complete required reports
  • Assist the Program Assistant II, III and/or Recreation Facility Coordinator with duties
  • Attend all staff development /training programs  and staff meetings
  • Provide assistance to rental groups
  • Check in participants at front desk
  • Collect fees and secure money in safe
  • Open and close facility
  • Assist in data entry and program evaluations
  • Promote programs to the community through City website, brochure, and other communications

Minimum and Desired Qualifications

Minimum Qualifications

  • High school diploma or equivalent
  • 18 years of age
  • Previous successful experience working with the public and providing customer service
  • Cash handling experience
  • Previous experience working with Youth and Teens
Desired Qualifications
  • Coursework, classes or training leading to a college degree in Recreation, Education, Human Services, or related field
  • Previous experience overseeing seasonal staff
  • Knowledge of and a thorough understanding of Teen Zone activity policies
  • Knowledge of the facility, building and outdoor areas
  • Two years' experience of cash handling experience
  • Experience using Rec Trac scheduling software or registration software
  • Experience working in a municipal or recreation facility
  • Experience tracking, data management, data entry
  • Ability to interact with teens in a caring, responsible and professional manner
  • Ability to maturely respond to any emergency or incident that may arise
  • Ability to communicate effectively and respond with tact and courtesy
  • Ability to maintain order and security
  • Ability to effectively work with youth, teens, adults and families
  • Ability to make rational decisions based on established policy and procedure
  • Ability to work independently and with minimal supervision
  • Ability to provide a level of customer service that meets/exceeds customer expectation and satisfaction
  • Ability to professionally exhibit cultural sensitivity, patience, and understanding in the course of work duties
  • Ability to relate to and work with individuals representing diverse backgrounds and culture
  • Fluency in Spanish, Hmong, Russian, Somali or Vietnamese language(s)
  • Background Check
    The City has determined that a City of Brooklyn Park Police Department criminal background check and Bureau of Criminal Apprehension check are necessary for positions with this job title. Applicants must sign an informed consent allowing the City to obtain their criminal history information in connection with the position sought. Applicants who do not sign the informed consent form will not be considered for the position.

    Core Operational Values
Ability to work within the City's value system where individuals are valued and respected for their unique differences, experiences, skills and knowledge.

INCLUSION:  We value all people and diverse ideas

  • Cultural competency
  • Address economic, geographic & racial inequities
  • Include the people affected in decision-making
  • Engagement is part of our DNA
PARTNERSHIP:  We build trusting partnerships
  • Teamwork
  • Working within & between departments
  • Partnering with residents & community stakeholders
  • Open & honest communication\

ACCOUNTABILITY:  We're accountable for our actions and results

  • Ethical decisions
  • Personal & professional responsibility
  • Responsible stewardship of the community's resources
  • Excellent service & results
LEARNING:  We learn and improve each day
  • Continuous improvement & innovation
  • Opportunities for learning and training
  • Thriving employee culture & learning environment
  • Professional and personal growth
BP2025 Goals
Ability to work towards a set of goals to further strengthen and grow the community.
  1. UNITED COMMUNITY:  A united and welcoming community strengthened by our diversity
  2. BEAUTIFUL PLACES:  Beautiful spaces and quality infrastructure make Brooklyn Park a unique destination
  3. THRIVING ECONOMY:  A balanced economic environment that empowers businesses and people to thrive
  4. HEALTHY & SAFE PEOPLE:  People of all ages have what they need to feel healthy and safe
  5. INCREASED EQUITY:  Partnerships that increase racial and economic equity empower residents and neighborhoods to prosper
  6. EFFECTIVE, ENGAGING GOVERNMENT:  Effective and engaging government recognized as a leader

Additional Information

Department/Division: Recreation and Parks Department/Zanewood Recreation Center

Anticipated Work Schedule: This is a seasonal, non-benefited position that will work an average of 20 hours per week; work shifts will primarily be evening hours; Monday – Friday from 5pm – 10pm and must be available to work weekend hours from 8:30am – 4pm; will also work some day shifts occasionally.

Anticipated Hiring Wage: $10.00 - $14.00 per hour.  Pay Class/Grade:  Specialist (670)

Regular, full-time City of Brooklyn Park employees (30 or more hours per week) are eligible for a benefits package including:
           
Vacation
  • New employees generally earn 10 days of vacation per year
  • Vacation accruals increase with longevity up to a maximum of 20 days per year
Sick Leave 
  • Sick leave is accrued at the rate of 8 hours per month with unlimited accumulation
Holidays
  • 12 paid holidays per year
Health Insurance:
  • Employees may choose between two health plans with an option to waive if covered under another qualified plan
  • The City contributes to the cost of health insurance
Dental Insurance
  • Employees may choose between two dental plans with an option to waive if covered under another qualified plan
Life Insurance
  • The City provides term life insurance with an option for employees to purchase additional voluntary and dependent term life insurance at group rates
Disability Insurance
  • Long-term disability insurance available at group rates
 Retirement
  •  Public Employee's Retirement Association (PERA) pension plan (employer/employee contributions
  • Optional 457 deferred compensation plans for tax-deferred retirement savings
Flexible Spending Arrangement (FSA)
  • Reimbursement account for health care and daycare expenses using pre-tax contributions
Employee Assistance Program (EAP)
  • Employee Assistance Program provides confidential counseling and referral services
Fitness
  • Free on-site fitness facilities; Wellness program and fitness classes offered
Direct Deposit (mandatory)
  • Payroll checks are automatically deposited into designated account(s) on payday
Regular, part-time benefited City of Brooklyn Park employees (20-29 hours per week) are not eligible for Health Insurance, but are eligible for the following benefits:
  • Sick and Vacation at a pro-rated rate
  • PERA Life
  • Flexible Spending
  • Deferred Comp, if enrolled.   
Benefits may differ based on union contracts for employees represented by a collective bargaining unit. This summary is for information only and is subject to change or revocation without notice. This summary shall not constitute a contract or guarantee, express or implied.


 

Employer
City of Brooklyn Park
Address
5200 85th Avenue N

Brooklyn Park, Minnesota, 55443
Phone
763-493-8016

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