Utility Billing/Customer Service Specialist



Job Details

Utility Billing/Customer Service Specialist
Employer

St. Mary's County Metropolitan Commission

Location

23121 Camden Way California, MD

Job Type

Full-Time

Job Number

10007

Department

Fiscal

Opening Date

05/23/2018

Closing Date

Continuous

Description

The St. Mary's County Metropolitan Commission has an immediate opening for a Utility Billing/Customer Service Specialist.  The successful applicant will interact with customers to provide and process information in response to various concerns and requests for information.  Perform various duties to support customer billing operations and procedures and all aspects of payment processing; enters meter service orders and follows up with same; in puts charges, calculates and makes adjustments to customer accounts; prepares daily bank deposits to transmit to bank and upload to billing system; reconciles credit card payments.

Examples of Duties


Knowledge, Skills & Abilities:

Must have the ability to act as a representative of St. Mary's County Metropolitan Commission to the public and to provide courteous and knowledgeable customer service; Ability to gain knowledge of relevant rate structures; Ability to effectively communicate with other staff members; Ability to prepare and maintain accurate records, Ability to operate relevant computer systems.  Knowledge of relevant billing and basic accounting principles.   High School diploma or GED; 6 months or more of job-related course work or experience.

Typical Qualifications


Education and Experience:

High School diploma or GED and one year or more of job-related course work or experience; or equivalent technical training, education, and/or experience.

Supplemental Information


Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly required to sit, use hands to finger, or handle, or feel; reach with hands and arms; and talk or hear.  Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.

In order to be considered for the position, all applicants must complete an online application which includes an updated resume via www.metcom.org >Human Resources.  Please click on the "click here" under Employment News or click on "Open Position" to select the appropriate position and complete the application process. 

The Metropolitan Commission is an Affirmative Action/Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity and sexual orientation, national origin, disability status, protected veteran status, or any other characteristic covered by law.

 
  
Benefits OFFERED TO our employees:
 

1. Group Health/Vision/Dental Coverage:
Medical insurance (including prescription and vision) is a POS plan or HMO Open Access Plan offered by CareFirst BlueCross BlueShield. Dental insurance is a Traditional Plan or a PPO plan also offered byCareFirst BlueCross BlueShield.  Coverage takes affect the first of the month following the date of employment. MetCom pays 85% of the premium.
 
2. Life and Accidental Death & Dismemberment Insurance:
MetCom provides an amount equal to one (1) times gross annual salary. The employee has the option to purchase from one (1) to five (5) more times their annual salary. Coverage takes affect the first of the month following the date of employment.  Optional Life and AD&D insurance may also be purchased for the spouse and/or children.
 
3. Long Term Disability Insurance:
MetCom provides long term disability coverage, which pays 66 2/3% of monthly pay after 180 days of disability status. The employee has the option to purchase short term disability insurance which pays 60% of monthly pay after 30 days of disability status.  Coverage takes affect the first of the month following the date of employment.
 
4. COBRA:
The employee and dependents have the right under the Consolidated Omnibus Budget Reconciliation Act (COBRA) to continue their insurance   benefits after an occurrence of an event which would otherwise cause them to lose coverage. The employee and dependents are required to notify the Company within 60 days of a qualifying event.  Some examples  of a qualifying event are:termination of employment or reduction in     hours, divorce or legal separation, dependent definition limitation  (attainment of the maximum age of eligibility or marriage), or the employee's death. Details are provided at the time of indoctrination.
 
5.  State Retirement and Pension Plan:
MetCom contributes a percentage, mandated by the State each year, of  the employee's gross salary. The employee contributes a mandatory 7% of gross salary, effective the first day of employment.
 
6. Optional Programs:
            The employee has the option to participate in the following pre-tax plans:
            - 457 (B)
            - AFLAC
            - Flexible Spending Account (FSA)
Metcom does not make any contribution to these plans. 
 
7.  Annual Leave:
            1 – 5 year                  10.5 days/year
            6 – 10 year                15 days/year
            11 – 20 year               21 days/year
            20 years or more        25.5 days/year
 
8.  Sick Leave:
15 days/year. Can be taken for children, spouse, parents, and parents-in- law as well.
 
9.  Administrative Leave:
Jury Duty; subpoena appearance (when employee is not the defendant);  up to three (3) days for injuries or illnesses alleged by the employee to have been caused or suffered during employment.
 
10. Bereavement Leave:
Up to three (3) days due to the death of the employee's or employee's spouse's family:  spouse, children, parents, brothers, sisters, and grandparents. Up to one (1) day due to the death of one of the following members of an employee's or employee's spouse's family: niece, nephew, aunt, uncle.
 
11.  Holidays:
12 per year.
 
12.  Paid leave for:
 Volunteer Fire Department and Rescue Squad calls.
 
13.   Employee Assistance Program.
 Assistance for employees who are experiencing personal or job related problems.
 
14.   Tuition Assistance Program.

Employer
St. Mary's County Metropolitan Commission
Address
23121 Camden Way

California, Maryland, 20619
Phone
301-737-7400 ext 223

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